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Wrong Billing of account

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by

Brajeshthakur
in

I have recently purchased a new Tata Photon connection with account# 920540471. Service to this connection is deactivated as I was informed on 19th Oct 2014 that there is a pending payment against account# 909589222. Following are the details for account# 909589222

This connection was purchased in the name of ‘Nokia Siemens Networks’ in August 2011 as a corporate plan of INR 6288/-(2GB) as advance rental for year 2011-12 (I sent Receipt to Tata customer care)

Connection was renewed in Sep 2012 with a payment of INR 6404.52/- as advance rental for year 2012-13 (I sent Invoice & receipt to Tata customer Care).

I left Nokia Siemens Networks in the month of June 2013, I also called Tata Photon customer care and informed the same.

I was not contacted again from Tata Photon since June 2013 for any communication regarding account# 909589222. Now when I have purchased a new connection by paying an amount of INR 2000/- for new connection# 920540471, I am being asked for a payment on old account# 909589222 that was due in Sep 2013 as an advance rental for 2013-14.

Since I left Nokia Siemens Networks in June 2013 and informed the same to Tata Photon customer Care in June 2013, this connection should have been deactivated. Also if payment was not received for advance rental of account# 909589222 in Sep 2013, same account should have been immediately disconnected or I should have been contacted for the same.

Now since I purchased new connection and already paid INR 2000/-, they are harassing me for old payment that should not be due at all as connection was not used after June 2013.

When I asked customer care to disconnect new account and refund my money(INR 2000/-), they said data card is non-refundable and connection cannot be deactivated before 3 months and I have to pay monthly rental of INR 1250/- every month till 3 months.

Pls do not purchase Tata connections, waste of your money & mental harassment.

Comments

4 responses to “Wrong Billing of account”

  1. Brajesh Thakur Avatar
    Brajesh Thakur

    I have written further communication to Tata customer care as I did not hear back from them

    Dear Customer Care Team,

    I got an auto reply on the above mail that I will hear back in 24 hours from your side but there is no reply even after 2 days. I believe Tata is not concerned about their customers and this matter is going to take time to sort. Pls suspend/disconnect service to my new account# 920540471 till the time this entire matter is sorted out as I do not wish to pay monthly rental on new account without using the service, your team has any how deactivated the service to account# 920540471 effective from 19th Oct 2014.

    I do not want to get monthly rental bills unless service is activated. So I request you to activate my service immediately or suspend account# 920540471 till entire matter is sorted out so that I do not pay unnecessary rental bills on account# 920540471.

  2. Tata Docomo Avatar
    Tata Docomo

    Dear Customer,

    We have received your complaint and we will ensure it is resolved soon.

    Thanks and Regards,
    Customer Care
    Tata DOCOMO.

  3. Tata Docomo Avatar
    Tata Docomo

    Dear Customer

    We regret for the inconvenience caused to you.

    We tried to speak to you personally on your number. However, the same was not possible as the call got disconnected from your end.

    In this regards, we would liike to inform you that your current outstanding amount in account number: 909589222 is Rs. 6405/-. Further, your saying that you have made a payment of Rs. 6405/- hence kindly revert us with the scan copy of payment receipt to [email protected] which will help us to assist you better.

    For further assistance you can also write a mail to us at [email protected].

    Thanks and Regards,
    Customer Care
    Tata DOCOMO.

  4. Brajesh Thakur Avatar
    Brajesh Thakur

    Dear Tata Docomo Team,

    I have written multiple mails to [email protected] regarding this matter, but it didnt help. Also looks like no one from tata read the my post completely. I have raised a complaint of wrong billing for year 2013-14 as I had requested to disconnect this connection account# 909589222 in June 2013. So there should not be any outstanding in my name. Also I have already sent the scan of payment for 2012-13 to [email protected]

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