Dead product recieved and after complaining no reply from the company

Hi i am Nikhil Motwani . I ordered the product from the online site Paytm . I ordered a powerbank from the site paytm . When i opened the parcel the powerbank which i recieved was dead. Its not turning on. I called the coustomer service no. Of paytm the are not picking up the call, so i email them like 2-3 times they are also not replying my mail. I got the dead product i want to replace or else i want the amount to be refunded.
My paytm order no. Is. 587941165
My order value is Rs 450
Plz help me with this issue and plz contact me as soon as possible with the solution


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