dear all,
this complaint is respect to a postpaid service and billing,
The tata docomo postpaid at bangalore have not given any proper billing nor an acknowledgement.
after a long time today i get a call from some unknown number and they ask me to pay a bill of 1700 Rs.
This is completely attrocious they are taking the customers for granted, i had clearly sent an email to the country head of consumer affairs, Mr.elango. and all i get is an formal e-mail that they will take strict action.
But i was personally humiliated and hurt.
i am sharing the email below for reference!
Hello!
Greetings from Tata Docomo.
This is with reference to your concern regarding improper response of the outlet agents for your Tata Docomo number 8147835431. At the outset, I sincerely apologize for the inconvenience caused to you.
As discussed with you on your number 9840774452, you have expressed your dissatisfaction towards the inconvenience caused to you due to the above mentioned concern.
In this regards, I would like to inform you that your complaint has been put before the concerned team and our team is working on the same on utmost priority. I shall revert to you shortly.
If there is anything else that you want to share with us, we are all ears.
I appreciate your patience and extended cooperation.
Take care!
Chaitanya
President Assurance Desk
Tata Docomo.
—–Original Message—–
From: [email protected]
Sent:2014-06-14 17:55:06.0
To : [email protected]
Subject:Tata DOCOMO : Feedback~~M19137020
[Note: Please don’t change the subject for internal tracking purpose and immediate action.
_____________________________
Type Of Feedback : Grievances
Name : praveen kumar
Email id : [email protected]
Phone Number : 9840774452
Location : KARNATAKA
TTSL Phone Number
or Account Number : 8147835431
Comments & Suggestions : Dear Mr.Elango,
Hi sir, Am praveen kumar from hosur which is a town in tamilnadu working as an engineer in a MNC.
The reason for my mail is your service is very BAD to be superlative enough its been the WORST and the people at the service desk aren’t service oriented, if you doubt me you can google tata docomo problems/complaints to know the exact status.
Three things that i would like you to be informed is
1.Billing issue- Committed By dealer was verbal and the actual was completely a different story. Roaming free servive but actually not roaming free.
2.Service desk- I never made any comment nor used abusive language but Mr.vinod made a comment(neenga onnum chumma pay pannnala(you are not freely paying)- IN A VERY SARCASTIC TONE) and the superior not stepping from his desk to intervene and pacify
3.System loop holes- No e-mail/electronic copy or hard copy either during the plan selection completeion or during complaint.
PLace:Docomo Service center,Koramanagala,bangalore.
People involved:Myself,my wife, Mr.Vinod-Docomo,Mr.Shyam-Docomo.
Date & Time: June 13,2014. 5.00 Pm to 6.00 Pm IST
Witness:Customers,Docomo Employees,Security who were present at that time inside the office.
I believe to solve a issue rather than forget it that is the reason i am writing to you.
MY REQ ID-419236355.
W.R.T To the above ID.
i have a real bad experience with the billing on the TTL account(8147835431) which my wife was using.
The commitment when they issued the postpaid sim to my wife was that the roaming is free for the plan but it didn’t show up during the billing.
So, unhappy with the billing my wife had registered a complaint with your team before june 6,2014.
they just give the SR number that too in some torn out paper and sms is sent with the same number.
Today in this modernized world where people are able to even access the PM office files we are not even in a position to get the complaint copy Do you think this system is fine.
Even if i register a FIR i get a copy but at TTL i get some random torn hand written/scribbled paper?.
sir, when a complaint is to be made the complaint is to be taken in the as it is said and the perception of the writer shouldn’t be there.
so,the complaint giver shall give the complaint by his/her own, only if the complainant requests some other person should take the complaint.
here my feedback to you is that the complaint writer is not making a note of the facts.If he didn’t note it down, how shall the complaint be addressed finally some people give up and you lose the customer.
in my case i was watching Mr.Vinod working under the Super vision of Mr.Shyam at Koramangla,bangalore service centre.
take a request of my wife’s cancellation request like this.
As you should be knowing they note the complaint in the SAP with the screen that can’t be accessed by the requester/complainant.
So i requested and took a glance on the information what he had typed though might not be intentional and saw a huge gimmick that he had played.
he had typed that the cancellation request was made by the customer because the requester was not using the sim.
though after repetitive explanation that i was unhappy with the billing, mr.vinoth didn’t make a mention of the same.
so i asked him to re-edit and note down the point that i was unhappy with the billing.
after this discussion i asked vinod to call his superior for which he replied there are no superiors/supervisor.
and then i asked him for his employee ID no,for which he said he has none and when i enquired some other employee i got a reply that they do have an ID
then asked who is the supervisor here for which Mr.shyam was shown by the other docomo person.
Mr.Shyam was sitting right 2 seats behind us and didn’t step in to see what the problem was.
So when i started to discuss the same issue with shyam i was still getting wavery and routine lethargic reply, and at that point Mr.Vinoth made some sarcastic comments and hence i left the showroom
since i had a small baby(10 months) with me to take care.
Sir really situations like this are not born but exist because the system is like this.
i would be really glad to have a coffee with Mr.Vinoth and Mr.Shyam if we are having a great change in the system.
Thanks for your patience and understanding,
expecting some action from your side.
regards
praveen
Even the longest journey shall start withe the single step.
praveen kumar N
Jun 18
to elango
Daer Sir,
i still recieve the bill by SMS,
and after reduction also there has been some change in the bill.
Request you to sort out the issue.
I shall not pay the bill unless the issues are resolved.
thnaks and regards,
praveen
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