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Refund for damaged item not received since 2 months

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by

mayankgrover86
in

I purchased 2 Samsung chargers on eBay (Item number: 121350325973, PaisaPay ID: 36628180103) on 22 June 2014, one of which was not working. I raised a claim for refund (Claim ID: 551628) on 1 July 2014. On 4 July 2014, I received a message from eBay and a call that my claim has been approved, and the amount for one charger, in the form of a coupon of 50% of the transaction value, would be refunded.
It has been two months now, and I have not received the coupon. I have called them my thrice, and I am always told that I have to wait for 5-10 working days. I am fed up of calling eBay. They seem to have run away with my money.

Mayank Grover
9540330860

Comments

3 responses to “Refund for damaged item not received since 2 months”

  1. eBay India Avatar
    eBay India

    Dear Mayank, We regret for the delay in processing your coupon.
    However, we have already forwarded your coupon request to our team, and you would be receiving the coupon of 50 % of your item value on your eBay messages / registered email id within 7 – 10 working days. So we would request you to keep patience till the stipulated timeline gets over. Thank you.

  2. Mayank Grover Avatar
    Mayank Grover

    10 working days have elapsed and I have not received any coupon. What now?

  3. eBay India Avatar
    eBay India

    Dear Mayank, We regret for the delay in processing your coupon.
    However, we have already forwarded your coupon request to our team, and you would be receiving the coupon of 50 % of your item value on your eBay messages / registered email id within 7 – 10 working days. So we would request you to keep patience till the stipulated timeline gets over. Thank you.

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