Following is the mail I sent to Megamart. Please read.
Sir,
Sub : AN EXPERIENCE OF BEING CHEATED AT MEGAMART KATRIGUPPE BANGALORE.
With extreme disappointment and displeasure, I convey to you my experience of being cheated at Megamart, Katriguppe Bangalore.
I visited Arvind Lifestyle Brands, Division Megamart, #1, CG Chinnappa Naidu Layout, 30th Main Road, Katriguppe, Bangalore 560085 on 15th August 2014. During my shopping there, I was informed by many sales persons that, If I shop for Rs 5000/- and above, I will get Redeemable Gift voucher worth Rs 1000/-
I purchased materials worth Rs 5698/- against Bill No BS4IN0058989 and paid the amount with Inv Num 013906. At the the time of billing,I enquired the Billing person whether I will be given the Gift voucher. For that, I was told to collect the same at Customer support desk/ Alteration Desk. I further asked whether I can redeem the voucher against any goods in the store. I was specifically told I can purchase anything against the voucher but only between 18/08/2014 and 12/09/2014.
After paying the bill, I approached customer support desk/ alteration desk and asked for gift voucher. To my surprise Instead of Rs 1000/- worth Gift voucher, I was given two separate voucher of Rs 500/- each. Just to confirm again, I asked whether I can purchase any goods available in the store by redeeming the voucher. To my utter dismay, I was told I can only purchase within limited number of brands. And to top it off, I was given a list of only Apparel brands against which I could Redeem.
On 30/08/2014, I visited the same store, selected apparels worth Rs 2000/- & above from the given redeemable brands and presented to billing along with the two Rs 500/- vouchers.
I was told that I have to shop for Rs 4000/- & more to redeem Rs 1000/-. I insisted that I didn’t get the vouchers for separately shopping for Rs 2500/- each, but was given the two against shopping for Rs 5000/- & above. The billing person showed the ink stamp on the voucher that it can be redeemed on next purchase of 2000 & above.
I spoke to the manager and conveyed that this amounts to cheating the consumer and lodged complaint in the their register book.
Please note that, I have been a regular customer to Megamart Katriguppe Bangalore since many years. On one occasion I have mailed an appreciation letter w.r.t helpful assistance of sales people working there.
I seek your help in the Injustice meted out to me. Am I not wronged when,
1) I was told by many sales persons at Megamart store that If I shop for Rs 5000/- and more, I will receive Rs 1000/- Redeemable Gift voucher. Please do tell me, Isn’t it reasonable for any customer to think that he would get a voucher worth Rs 1000/- ? Instead what I received was two separate voucher of Rs 500 each with individual terms and conditions.
2) At billing counter, even before billing I was told I could redeem against any material. After making the payment I was not given vouchers at the billing station itself. I was told to approach Customer support desk/ alteration desk for the voucher. Didnt the cashier person lie to customer ? And that too saying I could redeem against anything before my materials were billed. Had he informed me the terms & conditions before purchase, I would have returned shopped materials. But I was kept in dark. Gift voucher was also not given at the same place, but was told to collect elsewhere.
3) At the customer suport desk/ alteration desk, Instead of Rs 1000/- voucher, I was given two Rs 500/- voucher. Why separate Rs 500/- vouchers ? Is it against Rs 2500/- each ? But no one there said I would be given Rs 500/- vouchers. I was told I would get Rs 1000/- worth voucher against Rs 5000/- & above and not Rs 500 vouchers. My shopping amount was whole Rs 5000/- and not split into two of Rs 2500/-. How could they split the gift vouchers into 500 each against a whole worth of Rs 5000/- ? If that were to be the case, they should have split the worth of shopping materials to Rs 2500/-
4) At the help desk/ Alteration desk, I was given a limited list of brands against which I could redeem the voucher. All were Apparel brands only. Till then, i.e, till after paying the bill and approaching Customer support desk/Alteration desk, No one had informed that voucher could only be redeemed against Apparels. Contrarily I was told at the cash counter that I could shop anything. Is it not blatant fraud ?
5) When I went to redeem the vouchers I was told to purchase Rs 2000/- value goods separately to redeem Rs 500/- vouchers. When I purchased before, I did not shop for Rs 2500/- separately. I shopped for Rs 5000/ whole. No one asked me to shop for Rs 2500/- to get a gift voucher worth 500. They did not split my shopping value to Rs 2500/- and insisted I could get gift voucher of Rs 1000/- for purchase of Rs 5000/- above only.
Is this the policy of Megamart all over? or of this particular division ? This policy smacks of fraud. It is day light duping consumers and defrauding them. Please look into this and stop the cheating.
Hoping for redressa
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