Hi,
I raised complaint regarding – “delay in security accessory delivery”.
I raised continuously 4 complaints through tele customer care. Every time I requested in complaint, dont close complaint until it resolve and get confirmation from my side. But they are closing it.
Now recently again reopened complaint “9861529425”. I called to customer care to follow-up, but they are not giving status of complaint and diverting me to regional office.
Regarding this I had communicated with Mr.Ashish([email protected]). – Requested him to commit for the approximate date of delivery or assure the car security until that time. I got negative response from him. He is not ready commit for any thing.
I am not putting pressure on your head to resolve within a day. Request to put a dead line and try to build trust/confidence in customer.
1. Transparency in process : Complaints which I raised in customer care should not close until my issue resolve and they should give status of issue (open/close/comments) instead of diverting me to other departments. Don’t block customer freedom.
2. Commitment of Service : Request to commit for the ordered security accessory and fix approximate dead line.
3. Build Trust in Customer : From last 4 months no one told about product is not developed, suddenly saying like “not developed” is shocking and trust loosing sentence. Ambiguous statements misleading customer.
4. Take ownership/responsibility : If you are failure to provide date of delivery, then take the responsibility of vehicle security till that and build confidence in customer.
5. Justice in words : Request to judge where is the wrong,accept the truth and think about how to rectify it. Keep always customer in safer mode, not in risk mode.
Thanks,
Arun
9663581100
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