Hi
I am having Idea Cellular prepaid connection with No. 9948668954 for more than 6 years. Due to office work, I was out of country for 3 months. One day Idea service got disconnected suddenly without any prior information. Since there was less balance, I was in a impression that because of low balance international roaming is not working. So I have recharged online with Rs.201 on 17th July 2014, and the transaction was successful. But the number was still not working.
After coming back, I have contacted Idea Customer Care center in Basheer Bagh, Hyderabad on 25th July. I was told that it will be reactivated in 3 days after doing verification call on an alternate number. But there has been no call. I had send mails to customer care id ([email protected]) on 31st July, 01st Aug and 05th Aug. But there was no reply from there too.
Later I have contacted at customer care again on 12th Aug. I was told that the number has been released in market and I can get back neither my number nor my balance amount at any cost and I can proceed legally too. I was told that it was my mistake to do online recharge without checking whether the number is still active or not by the manager.
Please do the needful.
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