I had bought a flat in Kul Ecoloch near Hinjewadi in last year (July 2013) , Due to some turn of events I had to cancel my booking as I was in Urgent need of money, I called Kul Ecoloch Customer care and inform them about Cancellation and refund my booking amount which is almost Rs 10 lakhs., they asked me to send a mail, I sent a mail to them in Dec’2013, there was no response from Kul on my mail and even after calling them multiple times there was no response at all,
Finally I visited their site in Jan and asked about my Cancellation, they said that they never received any mail and they are not sure if someone is monitoring the Customer care mail ID [email protected] .
On my visit they assured me that as soon as my Cancelled flat is re-booked they will return my Money.
Since then its almost 8 months now they are just making fake promises and I get no assurance of my money getting returned, every time I call them the executive hands over the call to another Executive, or they simply don’t answer my call.
Form my last visit around 2 months back they told me that my flat is booked still they are not returning my money making silly excuses like it is pending from management, or account team is delaying the task etc..
I really need some help in this concern.
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