Stop SMS auto renwal pack without any info

Hi All

I am using Reliance GSM number 8055783821 since more than 5yrs. Now Reliance is changing the actual meaning of “Reliance”.

Previously SMS pack of Rs19 was activated in my number and it gets auto renewal most of the time but this time this pack did’t get any renewal.

I tried to call many times to customer care but every time instead of log my complaint they have fixed script “our system are on upgradtion so at this point of time we are not able to help you, but today when i again called customer care they told that Govt of India had issued a notification to stop all the auto renewal pack so your pack can’t be auto renew and also you can’t be benefited with your previous pack. All your auto renewal pack service will be discontinue after time period.

It is very embarrassing step of Reliance that they even d0n’t have any such communication with consumers.
I tried to search on Internet to find out any such kind of regulation but failed to find out. Either auto renew all consumers auto renewal pack or provide us a copy of that regulation.

Hope you will take appropriate actin

Thanks