Dear Sir,
I have bought an AC on rent from Cooling Junction, Gurgaon. AC was delivered to me on 18th April,2014. As I did not have power plug point where AC was fixed. I could not test at that time. I had bought an AC of 2 Ton of Rs. 7000 for the period 18/04/2014 to 31/12/2014.
After fixing the power plug, few days later in April itself, my AC stopped working. It stopped giving cool air. Remote Control was not working from very beginning. AC panel was not working. From that day onwards, I am including my other 4 room mates are continuously calling to cooling junction. But they answer me that, they will send the agent for the replacement of their AC. I even went at cooling junction to complain about this. He told that as money back is not written in their agreement. Even then, they will give back the money and will take their AC back. In their agreement, but they had also proposed to provide the service with in the same day. So, after visiting to cooling junction, neither they replaced their AC nor the y took back their AC.
In between few days back, they had sent their technician to diagnose the AC. He told it will be replaced. But still there is the same response or some stupid excuses that “sir we will replace it by today or tomorrow”. They did not even had a sympathy when we told of this hot summer. As we are staying on the top floor, our room is too warm. Being frustrated from this we had bought 3 coolers from our own rooms and one air conditioner. When we tell them, that we will sell your AC, these guys start telling us that they are local goons etc.. Please help me sir about this.
Below are my contact details and Cooling Junction address:
#S-6/10, DLF City, Phase-3, Gurgaon-122002
+91-9810175657, +91-9871115657
Regards,
Mudit Goyal
+91-9811675568
#330, Sector-12A, Gurgaon -122001
Leave a Reply