Refund of product

Respected sir/ madam
I had order a mobile phone from watching TV from channel homeshop18 on 26april & it was delivered on 2 may of rupees 2600 ,But when I have seen all the thing are there but the phone was not working Phone was fully dead. I have send there product to there given address but the company refused to take delivery.this courier charges is fully gone then the customers care of the company homeshop18 now they are saying no refund will be given until they did not get their product ,So I send it again but before sending I had checked all the details then again the same thing happen they refuse but keeping the product till 15 day please help to me order no.-943843957


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