I ordered boots from hot deal stop.
Order details:
Order ID: 14572
Date Added: 04/02/2014
Payment Method: Cash On Delivery
Shipping Method: Free Shipping Email: [email protected]
Telephone: 8147684348
I received the order on 12th Feb and paid 1200 RS for Cash on Delivery.
Below is the delivery confirmation mail from Hot Deal Stop
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Order ID: 14572
Date Ordered: 04/02/2014
Your order has been updated to the following status:
Delivered
To view your order click on the link below:
http://www.hotdealstop.com/index.php?route=account/order/info&order_id=14572
The comments for your order are:
Hello Sir/Mam
Your order is delivered to you.
Thank You for placing your order with HotDealStop.com
Please reply to this email if you have any questions.
====================================
Now the size was not correct so I started the reversal process in which the requested me to courier the shoe back to their office address. Below is the mail confirming this.
======================
Order ID: 14572
Date Ordered: 04/02/2014
Your order has been updated to the following status:
Reversal Processing
To view your order click on the link below:
http://www.hotdealstop.com/index.php?route=account/order/info&order_id=14572
The comments for your order are:
Hello sir,
Your complain regarding the size issue is passed by us.
Kindly send your shoes on given address:
DIALUS INDIA SOLUTION PVT. LTD
301, 3rd floor, Gulmarg Apartment
5, Jopling Road, Hazaratganj
Lucknow-226001
Tel no : 0522-4026175
Thank You
=============================
I dispatched the shoe to the company address via India Post and I still have the post receipt.
On 27th Feb, I received mail from them stating order received.
===========================
Order ID: 14572
Date Ordered: 04/02/2014
Your order has been updated to the following status:
Reversed
To view your order click on the link below:
http://www.hotdealstop.com/index.php?route=account/order/info&order_id=14572
The comments for your order are:
Your Product is Received By US.
Please reply to this email if you have any questions.
==================================
Now I requested them to send me the same shoe with size 7. Since then I never got a response back from Hot Deal Stop. I tried login in to the site to check my order status, but found they deleted my account from their site hotdealstop.com
I dropped them several mails stating to get my order or pay my money back but no response.
I have all the original mails and courier receipt to confirm the same.
Please help me to get my money back.
Regards,
Praneet Solanki
[email protected]
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