Balance deducted by tata docomo for no reason

Hi.
Today at 0049 hrs I recharged my no. 9035727679 with rs 35 top-up and I got rs 28.

I also have rs 69 rate cutter(local/std 1p/2s) activated on my mobile. I talked only 9 mins and in afternoon I saw my balance was 0.

I called customer care they told may be we dont have your deduction details call after few hours.

I am trying 198 now but unable to call. Its not connecting to customer care after pressing 9.

I am facing many problem in tata docomo now m recommending people not to purchase tata docomo SIM cards bcoz they are FRAUDS…

Please help in returning my Rs. 23-24 by tata docomo.

Thank you.