CARELESS OF BSNL LAND LINE SERVICE

I HAVE BSNL TELEPHONE LAND LINE CONNECTION WHICH NO IS 03465-240419. MOST OF TIME THE LAND LINE CONNECTION DAMAGED IN THE MONTH. SO WE CAN NOT USE THE LAND LINE POSITIVELY BUT BSNL CAN NOT FORGET TO SEND HUGE TYPE OF TELEPHONE BILL .SO HOW IT IS POSSIBLE HUGE BILL OF LAND LINE CONNECTION WHEN THE LOCAL FALT OF BSNL OFFICE IN THE VILLAGE THEN THE LOCAL MECCHANIC WANTED RS 100 FOR REPARIR THE LINE .THIS PROBLEM WE SURFACE FOR A LONG TIME BUT THE UPPER OFFICER OF THE BSNL COULD NOT TAKE ANY ACTION IN THIS MATTER.