Hi my name is vimal anand and I am tata docomo GSM prepaid customer. My mobile number is 9939494541. on 26th of april I have applied to port out from docomo to airtel. Tomorrow I have received a call from Airtel office saying that Tata docomo is not releasing my number so please ask docomo customer care to release the number. When I contact customer care the representative told me that this is post paid department please contact prepaid without solving my query and she gave me number to contact on. When I tried to call that number I was not able to talk to customer care representative everytime it was saying that all representative are busy same was the case with customer care number. Today morning(06/05/14) I was able to talk to customer care representative but insisted of solving my problem representative cut my phone from her side and again I am not able to contact customer care. I sent them mail also but have not replied to that also. So I want to ask Tata docomo from this from why they are not releasing my number??? They have the worst customer care service.
Tata Docomo customer care
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2 responses to “Tata Docomo customer care”
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Dear Mr. Anand,
This is with reference to your post dated 06 May 2014. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at [email protected]Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[email protected]Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter – http://www.twitter.com/airtel_presence
Facebook – http://www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 -
Dear Mr. Anand,
This is with reference to your post dated 06 May. 2014. We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at [email protected]Regards,
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[email protected]Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter – http://www.twitter.com/airtel_presence
Facebook – http://www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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