Hi,
I had requested for cancellation of my TATA docomo internet plan with account number 979953914 on 2nd November2012 by sending a mail on [email protected].
In response to the request, TATA DOCOMO representative have mailed be on 3rd November 2013 mentioning that my line will be get barred in next 7 days. When my connection didn’t got closed in next 18 days again I sent a mail on [email protected] requesting to close the connection and mentioning that if it didnt got closed I will not be liable to pay any further amount.
But my connection didn’t got closed for the months and keep on getting the monthly bills. Now I have been getting overdue bills and calls to pay around Rs. 2600 for which I have not used. I have been harassed and threatened by tata docomo customer care people to pay the outstanding.
On 9 November 2013, I sent all the mails related to my connection closure request on [email protected] (Customer representattive asked me to send on this email address)
My connection got closed because of nonpayment. What happened to the cancellation request? They are not able to answer or don’t want to answer.
I think it’s a serious problem with the customer care or the process. Being such a large service provider this kind of behavior is pathetic.
I have all emails from Tata Docomo customer care on when the cancellation is raised and acknowledged.
I can provide all emails on request.
Raising this in consumer court here to take required action and resolve the issue.
Vikas Wadhwa
9763843490
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