I am a Vodafone Customer in Mumbai using 2G data plan.
Vodafone has charged me Rs 49/- for downloading d2c_mgossip_pack49 4 times in a month along with d2c_ndtv_valuepk_1 of Rs 10/-.So in all they have charged me Rs 206/- for downloading a stuff which I had never downloaded.When I called their Customer Forum for explaination they had no proper explaination.
Vodafone Fraud in Data Plan
Comments
721 responses to “Vodafone Fraud in Data Plan”
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Hi Dipti,
Sorry for the inconvenience. Please share your current and alternate contact numbers in the following link and we will help resolve your concerns. http://bit.ly/O0nao0
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Vodafone is charging me the same from last two months on my mobile 9999761924
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Hello Pawan,
We request you to gives us 24 hours to check your concern regarding charges.
Regards,
Vodafone. -
Hello Pawan,
Please give us 24 hours to check your concern regarding charges.
Regards,
Vodafone. -
Hello Pawan,
We’d like to inform you that the balance of Rs.55.06/- has been reversed to your account & the same will reflect in your forthcoming bill. Your SR Number is 2439286690.
Regards,
Vodafone. -
I am a Vodafone Customer in DELHI using 3G data plan.
Vodafone has charged me Rs 49/- for downloading d2c_mgossip_pack49 for downloading a stuff which I had never downloaded.When I called their Customer Forum for explaination they had no proper explaination -
I have entered my contact number and issue on the given link http://bit.ly/O0nao0.
Let me know how long will it take to resolve my issue. -
Hello Ayush,
Sorry for the inconvenience. Please share your current and alternate contact numbers in the following link and we will help resolve your concerns. http://bit.ly/1j6QrvD
Regards,
Vodafone -
I got a call from Customer Care saying that they will deduct this amount from my bill but I am still get messages of Outstanding bills.Let me know by when will this amount be deducted.
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same with me, my number is deducted with same amount at the time my phone was switched off – how this can happen – is it better option to switch
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Hello Pawan,
Thank you for contacting Vodafone, Please share your valuable feedback with us at http://bit.ly/1g0ft7L
Regards,
Vodafone. -
Hi kaushal joshi,
We will be happy to help resolve your concerns at the earliest. Kindly share your current and alternate contact numbers in the following link. http://bit.ly/1eYnApc
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The same is happen to me on vodafone no 9999922848. I am using as prepaid from 8 years and I havnt faced any deduction like mgossip_pack49 like that but when I switched to poastpaid I suffer from dis.. It seems to be a trap of vodafone ki first offers customer for postpaid and if they do then use this to grab money from them.. Coz majburi hai bharne to padenge hi ab…
Its better to port to airtel as it is far better from this sucking vodafone -
Hello Ajay,
We called you but you seemed occupied. We’ll get back to you in a short while.
Regards,
Vodafone. -
Vodafone Number: 9554001166
Alternate Number: 8808000001I have been charged Rs. 49 for Downloads “d2c_mgossip_pack49 for this month (April) where as no such download has been made.
So, i have looked upon all my past bill and found that the folowing charges have also been made:
In January ’14 for Downloads “animation_download” Rs. 15
And In November ’13 for Downloads “shotformat_dwnlp_9” Rs. 99 & “handygo_javagame_1” Rs. 10I have been charged 4 times (49+99+10+15=173) for download till now and no such downloads have been made.
Please reverse these charges as soon as possible. -
Hello Abhinav Goswami,
We’ve checked the downloading charges on your number and found that you have been charged for the genuine downloading usage originated from your SIM Card. Further, rest assured that we cannot bill you for usage that are not made or received on your SIM Card. As per the details mentioned above, we regret that we would not be able to reverse charges levied towards the downloading made from your Vodafone mobile number. Please note that downloading is charged as per downloading charges mentioned on the website.
Regards,
Vodafone. -
I have been charged Rs. 49 twice i.e. Rs. 98 for Downloads “d2c_mgossip_pack49″ for this month (April 2014) where as no such download has been made. So, i have looked upon my past bill and found that no charges have been made in past bills.
Please reverse these charges and reply as soon as possible.
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Hi Arun Kumar,
We will be happy to help resolve your concerns at the earliest. Kindly share your current and alternate contact numbers in the following link. http://bit.ly/1gFo4hx
Regards,
Vodafone. -
Hi,
I have already mentioned my contact details and complaints on the above link. For your concern my Vodafone number is 9654744979. As I mentioned earlier I have been charged twice for Rs.49 *2 total Rs.98 for downloading “d2c_mgossip_pack49” in the bill of April month, where no such download had been made.Please reverse these charges as soon as possible.
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Dear Sir,
I have a customer of Vodafone last two years. Presently I use the Post Paid connection. I got the connection in Up East but Presently my job transferred in Delhi so i want to transfer my number in Delhi Zone but when I call to customer care they told very rudely & directly said that the number had not changed in Delhi. Then i went to Vodafone store in Rohini Branch but there were also not attended properly & the Sales Person directly told that they did not help me.
Presently i have no time for that & I also complaint to consumer court for that cheating & the company make the people fool.
Thanks & Regards.
Shailesh Vishwakarma
Cont:-+91-9044319509
New Delhi -
Hi Shailesh Vishwakarma,
We would like to inform you that currently number cannot be transferred from one circle to another circle. Thanks for getting in touch.
Regards,
Vodafone. -
Hi Arun Kumar,
As conveyed, we require 48 working hours for investigating your concern.
Regards,
Vodafone. -
Hi Shailesh Vishwakarma,
Please spare few minutes to tell us about your experience at http://bit.ly/QwWvk8
Regards,
Vodafone. -
Hello Abhinav Goswami,
Thank you for contacting Vodafone, please share your valuable feedback with us at http://bit.ly/QwZFoe
Regards,
Vodafone. -
Hello Arun Kumar,
We’re processing an amount of Rs.110.11/- towards the downloading charges on your Vodafone number 9***7****9. The Service Request Number for your reference is 2449957140. Rest assured that the same has been adjusted and will also reflect in your upcoming Vodafone bill dated 15/05/2014 on 1st page under the adjustment header.
Regards,
Vodafone. -
This is really ridiculous,now they have added charges of Rs 119/- in my next bill for some other packages like wapvilla_pad,hello1_videospack_,hello1_tv_10 and hello1_tvallsouth_.
I would like to discontinue with such type of service now.
Request you to process this asap so that I can stop using this service immediately. -
Hello Dipti,
We called 9***8****8 but the same was switched off & we were not able to speak to you on 9***8****8. Hence, we’ll get back to you in a short while & request you to answer our call from +91******3333 to assist you better.
Regards,
Vodafone. -
My contact number is +91 9819088897.
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Hello Dipti,
Thanks for your time on call. As conveyed, the charges levied towards download of wap service are accurate since the same has happened via your handset. However, as a service gesture an amount of Rs.133.70/- will feature in your upcoming bill. Further, for any charges levied going forward we will not be able to reverse the same.
Regards,
Vodafone. -
I have been charged 99 rs by vodafone for shotformat_dwnlp_9 on 02/04/2014 on my number 9953533193. When i tried the customer care ,they never gave an explanation on this. I want it refunded and such fraud should not happen again.I am going to port out from vodafone if no proper action is taken.
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Hi Somendra Kumar Jha,
Please let us know a suitable time (between 9AM and 6PM) to contact you as there was no response when we called your number.
Regards,
Vodafone. -
Hello Somendra Kumar Jha,
Thanks for your time on call. As conveyed, any content downloading is charged as per the cost of the visited site. Hence, you have charged Rs.99 amount for downloading shotformat. We regret at our inability to reverse the charges.
Regards,
Vodafone. -
I have vodafone corporte connection which is also been charged like the baove cases.
My number is 8552901555 , i have called to vodafone customer care but they were unable to help me.I have been charged for
animation_download” Rs. 15
“shotformat_dwnlp_9″ Rs. 99 &
“ mobileart_valuepack ″ Rs. 30
Now i am frustate with vodafone and thinking to PORT to another vendor. -
Hello Amar,
There was no response when we tried to contact you yesterday. Kindly note, an amount of Rs.144 has been correctly levied towards the downloads in bill dated 5-MAY-2014 as same has been made via premium websites. Also, charges for downloads will be as per the content.
Regards,
Vodafone -
Complaint : unjustified deductions on 22,23,25 May 2014 for Rs.49 x3 which is Rs 147.
Live chat agent did not solve my problem.
He explained that deductions were on account of VODAFONE SERVICES.
Please deactivate the services and refund my account. -
Hi Sayorima Kabasi,
We are here to help. Please share your current and alternate contact numbers in the following link so that we can assist you. http://bit.ly/1w6eoXD
Regards,
Vodafone -
Hello Sayorima Kabasi,
Thanks for sharing your valuable feedback with us. Further, an amount of Rs.49/- has been debited from your account on 22 May 2014, 23 May 2014 & 25 May 2014 for the downloaded DNLD-DWAP_WAL_0049_PPU_FUT00130 from your handset. Further, an amount of Rs.49/- has been processed on 25 May 2014 as per the feedback you shared with our web chat agent. You can check your current account balance from *141#(toll free). We regret at our inability to offer any further waiver since the charges levied are accurate. You can check the deduction details within last 3 days from *111#(toll free).
Regards,
Vodafone. -
I have sent a PORT out request for my both numbers 8552901555 and 8552902555, but vodafone is not porting it out. First i got a call from vodafone saying there is contrct which need to break , i went to vodafone gallary and request them to sent an email for the same, but still after 3 days customer care is saying that there is no action taken and also no update in thee system regarding this email. I am now thinking to make an complaint with consumer court and TRAI against vodafone for this harrasment.
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Same here…..
Now let’s see if by 2nd June (as told by vodafone care) my money is refund… if not I’ll definitely go to consumer court regarding the same……. -
I have vodafone corporte connection which is also been charged like the above cases.
My number is 9654139986 , i have called to vodafone customer care but they were unable to help me.I have been Unnecessarily charged for :
hello1_tvallsouth_ Rs 30 as Usage charges on 23 may,2014.But I haven’t made any such call or downloads.
Even the chat agent is not helping on this.Request Vodafone to process this asap.
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D same problem fr me… Vodafone is charging 49 Rs fr this… N they wil deduct money fr no reason…
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Hi Varun,
We are here to help and will do our best to resolve your concerns. Please share your current and alternate contact numbers in the following link. http://bit.ly/1khAYZC
Regards,
Vodafone -
Hi,
Please deactivate short format 99.
so many times amount has been deducted from my account.please do the needful
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Hi Manoj,
We are here to help. Please share your current and alternate contact numbers in the following link so that we can assist you. http://bit.ly/1oQx2AM
Regards,
Vodafone. -
Well, Vodafone keeps on charging Rs. 49/ Rs 99 from my account from the downloads that I’ve nvr made.
Yesterday only there was a deduction of Rs 99 for downloading something called shot format, which I never did.
This happens so frequently.
& the customer care has no proper reply..itz just waste of tym talking to them.I’m fed up of this.
Plz do the needful & stop deducting amount from customers’ accounts like this. -
Hello Gaurav,
Thanks for your time on call. We understand that our executive was able to address your concern regarding charges. Do revert to us if you need any assistance.
Regards,
Vodafone. -
As I didn’t gt any reply from Vodafone I hv placed a complaint against this fraud…..
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Dis 49/- rs.fraud is a serious headache Vodafone Care has no answer at all….. what is d issue….???
Need to PORT to a better honest mobile service provider….. -
Hi kavisha,
We are here to help and will do our best to resolve your concerns. Please share your current and alternate contact numbers in the following link. http://bit.ly/1jPW8bk
Regards,
Vodafone -
Vodafone is charging me the same from last one months on my mobile 8879421704
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I Got Same Problem 49 Rs Unnecessarily Charged From Vodafone For dwap_wal_0049_ppu_fu00130 Download Which I Never Made On 03/06/2014 Number:- +919764643979 And Customer Complaint Service Not Helping At All, Looks Like So Many People Suffering From This Fraud And We Do Not Have Any Other Choice Rather Than Going To Media And Consumer Forum. We Do Not Get Refund,We Do Not Get Proper Help From (198) Complaint Service, There Is No Alternate Helpline Service Or Place Where We Should Get Remedy For This Problem, Even 24+ Hours Passed No Remedy At All.. I Request Vodafone To Look Over This ASAP And Refund..
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Hi Niyati Shah,
Sorry for the inconvenience. Please share your current and alternate contact numbers in the following link and we will help resolve your concerns. http://bit.ly/SsBGXN
Regards,
Vodafone. -
Vodafone has charged me in the last month 79/- for downloading wapvilla_ppd and hello1_tvallsouth_ which I never downloaded at all. When I tried searching for this, i was directed to this page. Hope this helps me out.
Kuldeep
9819212662 -
Hello Kuldeep,
Thanks for your time on call. We understand that our executive was able to address your concern regarding deactivation of Wap Villa & Hello Videos services. Please let us know if you need any assistance.
Regards,
Vodafone. -
Hello Randeep,
Thanks for your time on call. Trust we were able to address your concern regarding download charges. Do revert to us if you need any assistance.
Regards,
Vodafone. -
vanraj
Hi, I have been suffering this since last two month… In March 14 bill vodafone have charge 49/- for d2c_mgossip_pack49 which I have never requested. and they have also charged 30/- for hello1_tvallsouth_30 which I have never opted. Since from my busy schedule I didn’t get the time to check detail bill… So, this people continues the charges in the month of April 14 .. In this month they have deducted hello1_tv_10,hello1_videospack_30,hello1_tvallsouth_30 total of Rs.100/- I can’t believe .. when Inquired to customer care… they were not able to give any satisfactorily reply.. my mob no is 9925036959 and I also have observed that it is more prevalent in vadodara.. Is there any co-relevance ??? -
Hello Abnave,
Thanks for your time on call. Trust our executive was able to address your concern regarding downloads. Do revert to us if you need any assistance.
Regards,
Vodafone. -
Vodafone billed Rs 99 for ‘shotformat_dwnlp ‘. I never downloaded anything shotformat.
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VODAFONE charged me incorrectly in 49+49+21 and when i called them they said –
“We would like to inform you that as per our process you have charged Rs.21 for the downloading charges of DNLD-HNDG_FUSIONCW_W_21-SM and for Rs.49 for DNLD-DWAP_WAL_0049_PPU_FUT00130.”
The support person did not had any explanation and said nothing could be done, i did have the data pack active and i never went to the websites they claim i went to -
Hi Ganesan,
We are here to help and will do our best to resolve your concerns. Please share your current and alternate contact numbers in the following link. http://bit.ly/1nv6CSw
Regards,
Vodafone. -
Hello Vanraj Vank,
We were unable to contact you on your number yesterday when we called for your concern. Our executive will contact you again for the same.
Regards,
Vodafone -
Hello Vanraj Vank,
Thanks for your time on call. We understand that our executive was able to address your concern regarding charges. Please let us know if you need any assistance.
Regards,
Vodafone. -
I have vodafone corporate connection which is also been charged like the above cases.
My number is 9*****8884 , i have called to vodafone customer care but they were unable to help me.I have been Unnecessarily charged for :
hello1_tvallsouth_ Rs 30 (twice) as Usage charges on 6th june,2014.But I haven’t made any such call or downloads.
Even the customer care agent is not helping on this.Request Vodafone to process this asap.
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Hi manas,
We will be happy to help resolve your concerns at the earliest. Kindly share your current and alternate contact numbers in the following link. http://bit.ly/1lwoZ9P
Regards,
Vodafone -
Hi,
I have vodafone prepaid card. Recently i have been also charged for the cases like above.
DNLD-HELLO1_TVALLSOUTH_30-HELLO1STORE–
D2C_NDTV-VALUEPK-5-N
This is really unnecessary charging from vodafone really disappointing , it happened when i was on important call n suddenly call dropped , then i checked the last three charges and i was shocked .
My no is 9545018069
There might be many people who does not even came to know n all this money goes to vodafone pockets………
This is big fraud scam i would suggest all should check their deductions regularly.
Vodafone can you please stop this asap n revert my money back.Sanket
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I am also has the vodafone corporate connection, 9866700067
This month bill i got 60/- extra for downloads
27/05/14-18:51:13 hello1_tvallsouth_ 0:00 30
07/06/14-22:24:23 hello1_tvallsouth_ 0:00 30I already had the dataconnection. i am not aware what extra i have downloaded.
Can your request Vodafone to process this asap. -
Vodafone charged me Rs. 100 last month as per the downloading of some shotformat_dwnlp_9 and this month again, they have charged Rs. 30 for hello1_tvallsouth_ downloading. I have never download anything from my mobile data connection.( 97*****699)
I will suggest not to use vodafone data connection any more rather go for other docomo, airtel etc. I have already disconnected my internet data plan.
Really Disappointed. -
Hello siva phani kumar,
Thanks for speaking to us. We believe our executive was able to address your concern regarding charges.
Regards,
Vodafone. -
Hi Arti,
We will be happy to help resolve your concerns at the earliest. Kindly share your current and alternate contact numbers in the following link. http://bit.ly/1iNTofa
Regards,
Vodafone -
Hello Sanket,
We understand that one of our representatives has spoken to you regarding your download charges concern and the same has been addressed. – Divya
Regards,
Vodafone -
Vodafone charged me Rs. 49 in current bill for “d2c_mgossip_pack49”.
I have never downloaded this thing my mobile. ( 9823****86).I am thinking of shifting to other operator due to crap charges every month by Vodafone.
Its Disappointing. -
Vodafone has again charged me with download charges of about 144 Rs.
When i check the timings it is in late night, which is for sure not from myside.
This proves that they are just “looting the money” from customer.
I think TRAI should do this and take some action, lots of people are getting this issue and only some (like us) are complaining. We must take action. -
Its Not Even 2 Weeks And Its Second Time Vodafone Deducted 49 Rs Again..I Request Vodafone To Look Over This Again ASAP And I Do Not Wanna See Any Unnecessary Balance Deduction Ever Again So Please Fix This.. +919764643979 And Improve 198 Customer Care Service They Aint No Helping In Anything At All..
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Hi,
I do have Vodafone corporate connection (9899204053) and have activated 2G services on this number.
Recently in my last month bill only, I have been charged for “hello1_tvallsouth_” two times @ Rs 30 each. I have called to Vodafone customer care regarding the same to discuss, but they weren’t able to provide the correct information on this.
I have been Unnecessarily charged for :
hello1_tvallsouth_ Rs 30 (twice) on 25th May 2014.I am sure that I haven’t done any such downloads.
Requesting Vodafone to look into the issue and resolve it ASAP, looking forward for a positive response from Vodafone.
Thanks,
Nitin Girdhar -
Hello Arti,
We did not get any response when we called 9****9***9 at 3:52 PM hence request you to suggest the best time to speak to you.
Regards,
Vodafone. -
Its 3 days no money back yet no call from vodafone no nothing.. seriously i think its time media to tell people about this Vodafone fraud..day by day more and more victimes of this Vodafone fraud.. last time (2 weeks ago ) when i sent complaint they helped on time i was happy about that and now its 3 days no response no nothing..198 is just no use they never help anything at all..
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my nymber also charge same plan this month rs 35 + 30
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Hi Sachin,
We are here to help and will do our best to resolve your concerns. Please share your current and alternate contact numbers in the following link. http://bit.ly/1nFDBk7
Regards,
Vodafone -
Hi pravin,
We will be happy to help resolve your concerns at the earliest. Kindly share your current and alternate contact numbers in the following link. http://bit.ly/1nFF6yP
Regards,
Vodafone -
Hi amar,
Sorry for the inconvenience. Please share your current and alternate contact numbers in the following link and we will help resolve your concerns. http://bit.ly/1nFFgpO
Regards,
Vodafone -
Hi pravin,
We will be happy to help resolve your concerns at the earliest. Kindly share your current and alternate contact numbers in the following link. http://bit.ly/1nFGdi3
Regards,
Vodafone -
Hello Abnave,
Thanks for your time on call. We understand that our executive was able to provide you necessary information regarding download charges.
Regards,
Vodafone. -
Hi,
It’s already been 5 days i have shared my concern.
How long should I need to wait for my concern to be addressed??
Regards,
Nitin Girdhar -
Hello Arti,
We request you to share with us your alternate contact number & a suitable time to speak to you since we were not able to reach you when we called 9****9***9 at 5:57 PM on 27 June 2014.
Regards,
Vodafone. -
Hi,
Thanks for not looking into the matter due to that it was possible for me to finalize the decision to discontinue my services with Vodafone.
I have discontinued one of my vodafone number 9654776451 and shortly I am going to port my other number 9899204053.
Your attention is much appreciated.
Thanks,
Nitin Girdhar -
Looks like vodafone has been doing this fraud delibrately..otherwise lot of people would not have same problem.
shame on you vodafone..people trust you as a reliable vendor.We are already paying you for calls and sms ,why this nonsense.
Even my balance of Rs 99 and rs 30 have been deducted with in same month for some Hello1_TVALL SOUTH_30-HELLO1STORE which i never activated,donot know what that is used for either.i somehow settled first time and called vodafone to cancel the service and now again 10 days later..another deduction..i am really pissed off..if there is somebody who can fix this..otherwise i am gonna trash vodafone no and switch to airtel.
Varun Arora
9716718018 -
Its a scam, looks like perpetrated by carriers to increase their revenues… I am getting charged for it for the last 2 months for multiple downloads. Very unethical practice. I could not figure out to un-subscribe till now. Their call center is useless. Not sure where to complain. Please suggest.
After 2 months I came across the website http://hello1.in/web/portal/homeweb for which I am getting charged for the downloads for last 2 months. Don’t know how and when I got subscribed to it… probably it could be clicking on some pop-ups, thats’ the only possibility I can see. I took new 3G Vodafone plan couple of months back. How Vodafone is charging money on behalf of Hello1? Who authorized them?
9884853075 -
I am a Vodafone Prepaid Customer in kolkat using 3G data plan.
Vodafone has charged me RS 30/- from my balance for downloading DNLD-HELLO1_TVALLSOUTH_30-HELLO1STORE, a stuff which I had never downloaded. When I called their Customer Forum for explanation, they had no proper explanation. and arguing unnacessarily.
I saw lot of complaints regarding this. I hope Vodafone is lloking at Root cause & addressing it. -
I am a Vodafone Prepaid Customer in kolkat using 3G data plan.
Vodafone has charged me RS 30/- from my balance for downloading DNLD-HELLO1_TVALLSOUTH_30-HELLO1STORE, a stuff which I had never downloaded. When I called their Customer Forum for explanation, they had no proper explanation. and arguing unnacessarily.
I saw lot of complaints regarding this. I hope Vodafone is lloking at Root cause & addressing it.My Phone no : – 9051408132
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Have been facing the same issue. Vodafone’s inept staff do not appreciate the situation and give frivolous reasons with respect to the downloads. To top it, they do not have the complete details and can not even justify why the charges are exactly there.
@Vodafone: Have left my details at the link you’ll have mentioned above. Please stop these scams.
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Vodofone got the way to earn extra money. I am getting charge for hello1_tvallsouth download in my last two bills. Even their customer care persons do not have idea about this. Iasked them I do no want any extra service active on my number, they simply said there are no extra service active on my number. But still getting charged.
Vodafone has left no option to me ☹ its time to switch to other operator.
you can conta ct to me 9711307064 -
I want to complain about Vodafone Services. In 6.07.14. Rs. 49 has been deducted for downloading a wallpaper which i checked afterwards was a fake one. Its name dwap_wal_0049_ppu_fut00130
mobile no.8371008914.
kindly check it out….
from customers service also they didn’t gave me detailed information. And were not able to refund the money.. Check into it consumer forum.. -
Its 4th time vodafone charged 49rs in 1 and half month time..What is this ??? 919764643979 . Fix it…
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Hi anuj jain,
We will be happy to help resolve your concerns at the earliest. Kindly share your current and alternate contact numbers in the following link. http://bit.ly/1metEOr
Regards,
Vodafone -
Hi Amit Kr Das,
Request you to share your current and alternate contact numbers in the following link so that we can address your concerns better. http://bit.ly/1vZn3rY
Regards,
Vodafone -
Hello Varun Arora,
We did not get any response from your end when we called 9****1***8 at 1:07 PM hence request you to share with us the best time when we can speak to you.
Regards,
Vodafone. -
Hello Subham Biswas,
Please share a suitable time between 9.00 am to 6.00 pm from Monday to Saturday( except for public holiday) when we can contact you. We were unable to contact you on 8***0****4 (no response) at 3.30 pm today from 03***7****0.
Regards,
Vodafone -
Hello,
I have also charged 223 rs for downloading purpose by Vodafone for postpaid number 8390911990.
shotformat_dwnlp_9 99rs
animation_download 15rs
animation_download 15rs
d2c_ndtv_valuepk4 49rs
mobilart_valuepack 30rs
animation_download 15rsi have not downloded any thing from above list.
is vodafone making fool to us..? -
ima going to complaint in police.. vodafone called me than they put me on hold from half hour caz they dont wana refund the money they stole.. its 4th time and its enough .
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I want to complain about Vodafone Services. In 9.07.14. Rs. 49 has been deducted for downloading a wallpaper which i checked afterwards was a fake one. Its name dwap_wal_0049_ppu_fut00130mobile no.8971082588.kindly check it out….from customers service also they didn’t gave me detailed information. And were not able to refund the money.. Check into it consumer forum..
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Hello Raj,
Thanks for your time on call. Trust our representative was able to address your concern regarding download charges.
Regards,
Vodafone. -
Hello Varun Arora,
We called on your number 9***7****8 at 10:12 AM but no one answered. Please let us know a suitable time between 9AM and 6PM to contact you.
Regards,
Vodafone -
Hello Anil kumar,
Please allow us 48 working hours to check your concern & get back to you with proper assistance. Thanks for talking to us.
Regards,
Vodafone -
This is 3rd time they have added Rs 147 extra in my bill.
Last time the customer executive said that they wont be able to refund me my money if this again….If they are not able to refund then why are they including it in my bill again and again…..This is really ridiculous and worst service provider leaving me no option than to chnage it -
Hello Subham Biswas,
We were not available when we called 8****0***4 at 12:52 PM hence request you to share with us your alternate contact number.
Regards,
Vodafone. -
To Vodafone India. Call me again kindly…
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Vodafone called me back to confirm that charges are valid and can’t be reversed. I do not agree with them. Asking them to escalate to the higher authorities, for which they have not reverted back.
They are charging for the download done from a third-pary website (knowingly or un-knowingly), which to my view they are not authorized. It is like if I order Rs. 10,000 mobile phone from Flipkart through Vodafone provided connection, Vodafone will charge me for Rs. 10,000 as I did transaction through them. NOT ACCEPTABLE!Request TRAI to take notice of this corrupt practice.
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No calls from Vodafone in 12.25 pm. And i have no alternate numbers. Kindly call in that .. 8—0—4. Asap. !!!!!!!!!!!! Vodafone India…..
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Hi Dipti,
We are here to help and will do our best to resolve your concerns. Please share your current and alternate contact numbers in the following link.http://bit.ly/1kccInf
Regards,
Vodafone -
I am a Vodafone Customer in kundapur using 2G data plan.
Vodafone has charged me Rs 30/- for downloading shortformats99valuepack nd Rs5/- for java game which i had never downlaoded.The same thing happened to me a few weeks ago.please reverse these charges.Or i’ll port to airtel. -
I’m also suffering from the same problem… Vodafone deducted my 20+30 rps balance for something short_format subscription.
It didn’t happen first tym with me…. It was 4th tym that voda deducted my whole balance.
I also went to vodafone help center bt as expected no solution.
Nw i wanna solution without any excuses and my money back as soon as possible. -
I hve also same pbl for 99 short format value pack and spunkmobile pack.
-
Most of the cases we are getting SMS stating that we are not accessible, and asking for the alternate number or want consumer to call back (want us again & again go through their painful IVR ordeal to manage to talk to the customer care… so onus is on customer to follow-up!). It is one of the most ridiculous excuse for not facing the customers by Vodafone… how can they explain this –> I am able to get calls from all of my contacts but not from the service provider? Is Vodafone suggesting that their service so pathetic that most of the time his consumer is out of coverage area to talk to?!!!
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Thanx Vodafone for refunding my money back…thank you for your assistance..
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I got a call from their customer service saying that they will not revert back the extra amount Rs 150.This is not acceptable leaving me no option than to stop using this service after this billing cycle.
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Hi Subham Biswas,
Thank you for letting us know. Wish you a great day. – Rahul
Regards,
Vodafone -
Hi Urja,
Sorry for the inconvenience. Please share your current and alternate contact numbers in the following link and we will help resolve your concerns.http://bit.ly/U6fkvH
Regards,
Vodafone -
I am a Vodafone Prepaid Customer in Gujarat using 3G data plan. Vodafone is my first ever mobile network, and I am using it from last 4 years.you guys should have to give me loyalty benefit for being a loyal customer for 4 years, instead,you charged me RS 30/- from my balance for downloading DNLD-HELLO1_TVALLSOUTH_30-HELLO1STORE, RS 49/- from my balance for downloading DNLD-DWAP_WAL_0049_PPU_FUT001,
a stuff which I had never downloaded. When I called their Customer care executive for explanation, they had no proper explanation. and arguing unnecessarily.
I saw lot of complaints regarding this. this is very frustrating and I hope Vodafone is looking at Root cause & will refund my money ASAP.My Phone no : – 8980418620
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I forgot one more charge, Rs 1.00: Dnld-IVRALL-Call_Center_2.
It seems like it is Customer care call charges, however if Vodafone is charging call rates like this is fishy and this will generate doubt in my mind about the other charges of 30 Rs and 49 Rs. -
I am a Vodafone Customer in ASSAM using 2G data plan.
Vodafone has charged me rs 75/- for
DNLD-SHOTFORMATS-99 VALUEPACK-75-SHOTFORMAT.which I had never downloaded OR SUBSCRIBED.
MY VODAFONE NO-8399922280,
ALTERNATE NO-9774168355.
Please refund my money as soon as possible. -
I am a Vodafone Customer in Kolkata using 3G Unlimited Rs.650 data plan.
Vodafone has charged me Rs 49/- for downloading “d2c_mgossip_pack_49”, 2 times in this month on 11th and 16th July.So in all you have charged me Rs.98/- for downloading a stuff which I had never downloaded. When I called your Customer Forum for explanation they had no proper explanation. This is not acceptable and I feel cheated is this you call service, please return my money. -
Hi Chirag,
There was no response when we called your number. We shall check and update you on your concern in 48 working hours.
Regards,
Vodafone -
Hello,
I haven’t got any call from you. even there is not a single unknown number in my call logs. Still I have faith in Vodafone network, and if you are saying that there is no response, then this is shame for Vodafone.
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Vodafone India again steals my Rs. 49 for that dwap_wal_0049_ppu_fut00130 fake wallpaper download. Please check it consumer forum. What’s wrong with Vodafone India….???
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Vodafone India … What you all are doing. ??? No response. Here’s my no
8371008914. At least you all can call. What’s the meaning of playing this type of nuisance??? -
Hi Soumyajit Dutta,
Sorry for the inconvenience. Please share your current and alternate contact numbers in the following link and we will help resolve your concerns. http://bit.ly/1rlEzcj
Regards,
Vodafone -
Thank You Vodafone,
You guys have did exactly what I had thought. There is no answer for these deductions. All you did is tried to convince me that I have downloaded this stuff from my phone and that’s why I will not get any money. If I have downloaded such things then where it is? in my phone, no, they are not present there. Then I have asked, to whom you have did payment from this deductions. then I got answer, that it is confidential information, and I haven’t received any answer.
This things points to only one thing that, Vodafone is the only culprit, who is charging users for dummy downloads with different names. And if someone asks anything then give them false excuses.Once again, thank you Vodafone, for giving me this wonderful lesson in just 80 rupees.
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Call Vodafone India. Its too much. Asap. 8371008914
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I have been charged rs.49 for short format pack which i have not selected or activated or browsed.When i called customer service they are saying that you only have done it and we canot refund it.It got deducted when i had nt even touched my mobile not even for a call.It got deducted on 19/07/2014.
Contact number:9047793397. -
Vodafone has deducted 99Rs INR for a download naming HELLO1_TVALLSOUTH_99-HELLO1, which I haven’t. It is very irritating when you wake up and see your to be Rs.1 . Please refund my money urgently.
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Plz look into my problem and refund me my money. My number 9674669870. My reason of deduction of 99Rs is stated above. Plz do refund my amount. ******URGENT******
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I am a Vodafone Customer from chenai using 2G data plan.
Vodafone has charged me Rs 30/- for downloading hello1_tvallsouth_ for downloading a stuff which I had never downloaded.When I called their Customer Forum for explaination they had no proper explaination.9884876948 -
On 21 July my account reduced 10 rupees. I didn’t download anything.but the customer care replys “” you download SHORTFORM 99,,,so refund my money
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Vodafone deducted 130 rs and they have no clear explanation I havent downloaded anything
They charge for shot fomat and some java games
This company is full of cheats -
I am using 3g data plan and I am suffering from fake charge reducing my balance from last 2 months and when I call customer care they said that I have downloaded some data which I never downloaded.
They reduce my balance continuously from last 2 months in the name of fake downland’s and DNLD-HELLO1-VD-5-HELLO1 SOME
please solve my problem
My contact no is 9570088301 -
Dear Vodafone,
Before Calling Customer, at least give proper training to your employees. I have got call from you 4 days back. At that Time your executive tried to convince me that, the Charges are related to WAP page navigation charge, and “DNLD” in the “DNLD-HELLO1_TVALLSOUTH_30-HELLO1STORE” is the Keyword of Vodafone.
Again I got call yesterday, now this new executive told me I was charged for the things I have downloaded. and when I asked About “DNLD” thing, she has no idea, and she cut the phone.
Is this your professionalism? Still I am waiting for the correct answer. -
Dear Service Provider,
I have tried contacting you in person,
An amount of Rs 30 has been deducted on the same basis again on 24/7/2014.
Already 90Rs has been deducted and I have lodged a complaint on the same.
I have not downloaded any content and have no idea on the deductions that’s happening.
Please deactivate any services that’s deducting the amount.
And do consider refunding the same as I have not downloaded any thing and have no idea why it is happening.
Please help me understand the same So I can prevent it from happening again.
I have been patiently waiting for over ten days now and in the mean while same deduction is taking place again.
Please take my request into consideration and do the needful to understand the problem , as I am not getting any proper response from your side.
Regards
Archana Mary Das
988 468 2004The contents they say i downlaoded are
DNLD-HELLO1_TVALLSOUTH_30-HELLO1STORE
DNLD-HELLO1_TVALLSOUTH_99-HELLO1STORE
DNLD-HELLO1_TVALLSOUTH_30-HELLO1STORE
Over all i have lost around 160 Rs
Please help me undersatand the same -
Hi Tamilarasu,
We will be happy to help resolve your concerns at the earliest. Kindly share your current and alternate contact numbers in the following link. http://bit.ly/1l0uiLg
Regards,
Vodafone -
Hi Tamilarasu,
We will be happy to help resolve your concerns at the earliest. Kindly share your current and alternate contact numbers in the following link. http://bit.ly/1l0uiLg
Regards,
Vodafone -
Hi shivam,
We are here to help and will do our best to resolve your concerns. Please share your current and alternate contact numbers in the following link. http://bit.ly/1nG5NsD
Regards,
Vodafone -
Vodafone are runing out fraudulent charges in the bill on charginf for hello1_teval.. Some kind of thing ! My browser history nor the download app shows me any downloads on dated 29 june 2014 as said by vodafone ! Evn aftr launching a complain they say u would have downloaded u wont get a reversal ! My mob no is 9920888233 pls hlp out to stop this vodka be frauds
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I had activated 3G plan of 124Rs on 23rd .I m charged unnecessarily for some short formate download and some animation dwld on 24th for Rs 99+15 .I have no idea on y is this deducted even though I am aware that I have not done this downloads.please help people from this kind of deduction from not happening again.My no is 9585208500.
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Hi , I’m a Vodafone prepaid costumer from Mumbai ! I’ve recently charged for the some d-gossip pack , which I haven’t subscribed . My mobile no . Is 8879202553
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Asif,
hello all i m Vodafone user my no is 9049524152. vodafone is deducting Rs 20 for DNLD-SHORTFORMAT_VALUPACK20 after two day from last weak. and it never inform us. i m very fed up with it. I dont know what is this please helpRegards
Asif
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I was charge for hello1_tvallsouth download in my last two bills. I have not download this and i asked them to deactivate this service if it is been activated. they said that their is no such service active on you number and still they charged in next motnh.
Now i have sucessfully ported the number to another operator.I think all should do this , only then Vodafone will relise .
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My mobile number 9585159864 has been charged with the above said details now on many occasions eg: DNLD -ANIMATION_WAP_HANDYGO , NDTV, SHORT FORMAT ETC.. JUST DONT UNDERSTAND HOW
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I am a Vodafone Customer from Mumbai using 3G data plan.
Vodafone has charged me Rs 99/- for downloading ‘hello1_tvalls’ which I had never downloaded.When I called their Customer Forum for explaination they had no proper explaination. They could tell me the file name but then no URL of the website from. this is highly ambiguous. -
Hi Devang Parekh,
Request you to share your current and alternate contact numbers in the following link so that we can address your concerns better. http://bit.ly/1nSXMAG
Regards,
Vodafone -
Hi nazir,
We are here to help. Please share your current and alternate contact numbers in the following link so that we can assist you. http://bit.ly/1nSXTfz
Regards,
Vodafone -
Hi drajaychaudhary620108,
We are here to help and will do our best to resolve your concerns. Please share your current and alternate contact numbers in the following link. http://bit.ly/1nSXUA7
Regards,
Vodafone -
Hello Asif,
Please let us know a suitable time between 9 AM and 6 PM to contact you as there was no response when we called on your number 9***5****2 today at 3:00 PM.
Regards,
Vodafone -
I suddenly got a message from vodafone (promo number LM-MYDALA) on 28-07-2014 saying that my voucher no for win vodafone split AC bid deal for 99 etc etc. But I have not initiated anything from my side, neither I have clicked anywhere. Next day when I checked my balance, I noticed that RS 99/- was already deducted from my account. I tried to register a complaint in vodafone complaint helpline 198 on 29-07-2014 around 6:30 PM . But they have just disconnected the call saying that I have downloaded something and they have not registered my complain even though the helpline 198 is meant to handle complains. I am a software engineer and I know what I am doing in internet and what not. The claim of downloading or clicking MYDALA promo is a false claim.
I have tried to reach MYDALA via email on the same day i.e. 29-07-2014. They have asked 24 hours for investigation. But they have not replied any. Though I have mailed vodafone hariyana, they have not lodged any complain and also they have not replied yet. Today is 31-07-2014. It is almost 48 hours and I am yet to hear reply from both vodafone hariyana and MYDALA
I have noticed in internet that there are hundreds of such kind of fraud incidents happening since last year. I am quite sure that no transaction was initiated from my side. Please look into the matter.
Also your helpline 198 has not registered my complain. The executive asked me to hold the line to speak to his senior. The senior received the call and asked my mobile number. In the mean time he has pressed 3 keys in his side and that lead the call to an IVR where there was no option to go back and to contact the customer care. The IVR was to check the balance and it got disconnected. This is a strategy from vodafone customer care if they find difficulty to handle any complain. Anyone can try and experience this in Hariyana.
My mobile number : 9671922353
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Since 2 months Vodafone is charging me rs49 twice
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Hi Manan Gada,
We are here to help and will do our best to resolve your concerns. Please share your current and alternate contact numbers in the following link. http://bit.ly/1sa1hmA
Regards,
Vodafone -
Similar prblem with hello1_tv_10 download for 30rs and 10 rs last month.
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Wrong chargers applied in July 14 month bill. 30rs charged for download “hello1_tvallsouth_” but I am 100 percent sure i have not download any this like this. why so many complaints regarding this issue. my mobile no. is 9958954056. Please refund the wrongly deducted charges and check at your end why so many customer are facing the same problem and get it resolved ASAP.
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Hi Sahana,
Sorry for the inconvenience. Please share your current and alternate contact numbers in the following link and we will help resolve your concerns. http://bit.ly/1kgV6Md
Regards,
Vodafone -
I have a vodafone corporate connection.In this month bill they have carged extra 60(30*2)Rs in download section in same day.Details says “hello1_tvallsouth_”.I never dwonload this.Whenever I connect with customer care they don’t have any explanation.This are all they fraud way to charge customer.If this way vodafone does harrase their customer I have to drop the connection and choose some other operator.
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I have changed my subscriber.I think everyone should do that so that Vodafone realises what they are doing.
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Hi Biplab Sarkar,
Sorry for the inconvenience. Please share your current and alternate contact numbers in the following link and we will help resolve your concerns. http://bit.ly/1kjK3lv
Regards,
Vodafone -
Every month vodafone is deducting Rs 30 for some stupid “hello1 videospack”
which i never downloaded.
this happened with me last month also.and vodafone Executive said that i downloaded it.
but time also same thing happened.If this is the case..please let me know, should i discontinue the vodafone services.
Also i have already filled that feedback form… -
I had recently opted for Voda post paid service from pre-paid. The service center told that my remaining balance (Rs 290 approx) will be deducted from my current bill. However the bill shows a deduction of only Rs 11. I called up and reveived a response that the record says only Rs 11 left as per their records. I suggested share me the complete usage of my prepaid no which was denied to me. I feel cheated as i have no record to prove.
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DEAR VODAFONE,
MY NUMBER IS……. 6196. Yesterday vodafone have deducted Rs 99 and Rs 15 for some shot format download. I haven’t downloaded anything as such. These people are looting in a big way without intimating us. Will surely raise a huge concern in this issue if not rectified ASAP.
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Vodafone has charged me total 130rs last night …its showing i downloaded HELLO1_TVALLSOUTH_99_HELLO1STORE and HELLO1_TVALLSOUTH_30_HELLO1STORE both 99 n 30rs respectively..!
I haven’t downloaded anything from last night except few calls…i came to know today when my balance reached zero.
Vodafone is trying to cheat its customers -
Hi Samrat Nandy,
We will be happy to help resolve your concerns at the earliest. Kindly share your current and alternate contact numbers in the following link. http://bit.ly/1ATyEy0
Regards,
Vodafone -
Hi Praveen Kumar,
Sorry for the inconvenience. Please share your current and alternate contact numbers in the following link and we will help resolve your concerns. http://bit.ly/1ATyLJK
Regards,
Vodafone -
Hi Arun,
We will be happy to help resolve your concerns at the earliest. Kindly share your current and alternate contact numbers in the following link. http://bit.ly/1oq0UhD
Regards,
Vodafone -
Hi SAIGAL,
We are here to help and will do our best to resolve your concerns. Please share your current and alternate contact numbers in the following link. http://bit.ly/1oq11K0
Regards,
Vodafone -
Contact deatils and other information already been updated in the given portal yesterday but didn’t received any communication.Please resolve the issue ASAP.Otherwise I have to post all these in social site also.
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Vodafone has charged me total 130rs last night …its showing i downloaded HELLO1_TVALLSOUTH_99_HELLO1STORE .
I haven’t downloaded anything from last night except few calls…i came to know today when my balance deducted.
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Vodafone charged me me near about 200 rs for some download of short hand mssg or keyboard , java game download which I have not done . since last month I informed customer care 4 times but they can’t give any fair reason or solution. Last night vodafone deduct 45 rupees from my aaccount as a download charge for same content like shorthand keyboard 99 value pack when my phone was in sleep mode . I informed their representative , 1st person hang up on me , 2nd person laughed at me . I don’t know what kind of services Vodafone start . when I askd for a complain number they just told me to go nearest Vodafone store . can anyone suggest me what to do now
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Hi Isha,
Sorry for the inconvenience. Please share your current and alternate contact numbers in the following link and we will help resolve your concerns.
http://bit.ly/1uqhUKaRegards,
Vodafone -
thanks vodafone
i got my money 307/- back which is cahrged for shortfomat, d2c_ndtv, and animation_dwnlod.its really feeling great now.
thanks to vodafone……
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I am a Vodafone postpaid Customer in Delhi using 3G data plan.
Vodafone has charged me extra Rs 129 for downloading a stuff(hello1_tvallsouth_) which I had never downloaded 2 times in a month. There is no proper explanation at customer care when I call.
I am not happy with such service and planning to port no. to other vendor. -
Short format value pack is what?
Since I am a customer of VODAFONE maharashtra they have charged me Rs 75/- for its download which I have not done.
when I contacted the customer care they have no proper answer to it.
What is short format value pack can vodafone give an explianation to it because short format compliants are for Vodafone carrier only. -
I have vodafone corporate connection which is also been charged like the above cases.
My number is 9*****8724 .I have been Unnecessarily charged for :
hello1_tvallsouth_ Rs 30 as Usage charges on 5th July,2014.But I haven’t made any such call or downloads.
Request Vodafone to process this asap.
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Hi Supriya,
Request you to share your current and alternate contact numbers in the following link so that we can address your concerns better. http://bit.ly/1qZSgy8
Regards,
Vodafone. -
I am a Vodafone postpaid customer using 3G data plan. This is my second bill. In that they charged me extra Rs.30/- for downloading some thing (hello1_tvallsouth_), which I never downloaded. When I chat with customer care, they said you downloaded something. I argued with them, finally they raised a request to waive this. After looking at this blog and complaints, Vodafone has the habit of charging extra to their customers or without the customer permission they send those unnecessary apps to the customers and charge. I recently ported from some other operator. After looking at this, again I need to think about the porting to some other. I definitely do this if I don’t get my money back, which I did not use.
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Hi Neeraj,
Sorry for the inconvenience. Please share your current and alternate contact numbers in the following link and we will help resolve your concerns. http://bit.ly/1qZXKsR
Regards,
Vodafone. -
Hi,
I am vodafone user in Pune and vidafone charged me Rs 30 for downloading Hello1_tvallsouth_ which i have never downloaded. This is really unacceptable from a company like Vodafone.
Regards
Puneet Dhir -
DEAR VODAFONE,
MY NUMBER IS 9879162643. Yesterday vodafone have deducted Rs 49 and Rs 30 for some shot format download. I haven’t downloaded anything as such. These people are looting in a big way without intimating us. Will surely raise a huge concern in this issue if not rectified ASAP.
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I am a Vodafone postpaid Customer from Pune using corporate plan 666 having 1.5 GB of 3G data plan.
Vodafone has charged me extra on two numbers 7875717268, 7304045455
for downloading a stuff(hello1_tvallsouth_, wapvilla_ppd)
Charges on no : 7304045455
June: 129
July: 611
Charges on no : 7875717268There is no proper explanation at customer care when I call. also i send mail regarding to billing department and the said you have download above stuff.
This is fraud way of charging customer , i have to think for other services .
Thanks,
Ravi Sharan
7875717268
Pune -
I am a postpaid consumer of vodafone Delhi circle. vodafone has charged me Rs. 99 for downloading hello1_tvallsouth, for which i am clueless as i had never downloaded it. when i called to customer care he told me the date when i downloaded it. but when i checked my phone history and downloads i didn’t find anything like this. Then i searched it on internet and to my surprise i am not the alone who has been fraudly charged by vodafone for this. a lot of complains regarding the same issue is there on internet. which take me to conclusion that may be this is a new policy of vadofone to generate income by wrongly charging their customers. But this is really an unethical way of business. Being as a customer i can only suggest either stop doing all this rubbish otherwise your customers will start migrating to other service providers.
i hope you people will take it seriously and stop this kind of charges.Regards,
Rajneesh -
Till now I didn’t receive any updates from Vodafone .Guys see how irresponsible and fraud company is Vodafone. Immediately I will close this connection.
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I am a prepaid customer with Vodafone and they are constantly deductimg my balance and for which they have silliy answers and some weird people sitting in their call center. Hello1tavll_south is working with Vodafone and doing all this scam. I have called up their called up their call center at least 20 times but they are unable to unable to understand and willing to help. I have lost more than rs 200 and they not bothered.
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I have been charged twice for DNLD-DSC_MGOSSIP PACK 49 MOBIGOSSIP
Each of Rs49 ,which i didnt download
Totally my balance has been deducted by Rs.98
My no is 9769970499 -
I have been charged for the following downloads
shotformat_dwnlp_9
handygo_javagame_1
animation_download
I donot even know what these downloads pertain to and I have not made any such downloads consciously. I called up the Vodafone helpline and they were not able to provide me any further details on this. This seems to be a negligence on part of Vodafone to charge the customers and then not provide further details on this. I would need an explanation in this regard and let me know how this can be obtained -
HI Vodafone Team,
Its being 4th day, I complaint on the link. but didn’t receive any updates from Vodafone. Seems that there is vodafone is making us fool. -
I am a Vodafone postpaid Corporate Customer in Mumbai using 3G data plan.
Vodafone has charged me extra Rs 159 for downloading a stuff(hello1_tvallsouth_) which I had never downloaded. when I called the Customer Care, there is no proper explanation. Instead thay asked me to write a mail to [email protected]. This is not fair at all.
If customer care cannot answer or resolve the Problem, whom should we complain to. -
Hello Anirban Gupta Roy,
We totally understand the inconvenience you are experiencing. Request you to share your current and alternate contact numbers in the following link so that we can address your concerns better. http://bit.ly/1nKsHcF
Regards,
Vodafone. -
Hello Vivek Sabharwal,
We are here to help and will do our best to resolve your concerns. Please share your current and alternate contact numbers in the following link. http://bit.ly/1sQ1hIB
Regards,
Vodafone. -
Hello Cliff Dmello,
Sorry for the inconvenience. Please share your current and alternate contact numbers in the following link and we will help resolve your concerns. http://bit.ly/1sQ4JTB
Regards,
Vodafone. -
Hello Shahul,
We’re here to help resolve your concerns at the earliest. Kindly share your current and alternate contact numbers in the following link. http://bit.ly/1nKxc6X
Regards,
Vodafone. -
Hello Sai Krishna,
Request you to share your current and alternate contact numbers in the following link so that we can address your concerns better. http://bit.ly/1nKxiLO
Regards,
Vodafone. -
Hi PUNEET DHIR,
We are here to help and will do our best to resolve your concerns. Please share your current and alternate contact numbers in the following link. http://bit.ly/1nKycbl
Regards,
Vodafone -
Hi Vodafone Team
I am a Vodafone postpaid customer using 3G data plan in Pune and vodafone charged me Rs 263 for downloading Hello1_tvallsouth_ and dittotv_w_35_r which i have never downloaded.
dittotv_w_35_r – 35
hello1_tvallsouth_ 30
hello1_tvallsouth_ – 99
deals_mydala_99 – 99I have paid my last bill with the extra charged of above items for downlowing dittotv or hello1_tvallsouth, by thinking if i have downloaded by mistake, but this month bill its really unacceptatable because i have not downloaded at all. While calling customer care they are not able to help at all or clue on downloads and making wague statetements. This is really unacceptable from a company like Vodafone.
Deepak
-
I have posted complain at least 1 week before still no update from Vodafone. They only share ur contact details that’s all.really very frustrating situation.
-
Hello Rajneesh Jaiswal,
We’re here to help resolve your concerns at the earliest. Kindly share your current and alternate contact numbers in the following link. http://bit.ly/1um4Bxc
Regards,
Vodafone. -
Hi Deepak,
Request you to share your current and alternate contact numbers in the following link so that we can address your concerns better. http://bit.ly/1umlVCm
Regards,
Vodafone -
Hi Ritesh Sahu,
We are here to help and will do our best to resolve your concerns. Please share your current and alternate contact numbers in the following link. http://bit.ly/1q6d5BM
Regards,
Vodafone -
Hi,
I do have Vodafone corporate connection (9429434243) and have activated 3G services on this number.
I have been charged for “hello1_tvallsouth_” two times @ Rs 30 AND RS.99 each. I have called to Vodafone customer care regarding the same to discuss, but they weren’t able to provide the correct information on this.
I have been Unnecessarily charged for :
hello1_tvallsouth_ Rs 30 AND RS 99 (twice) on 11 AUGUST 2014.I am sure that I haven’t done any such downloads.
Requesting Vodafone to look into the issue and resolve it ASAP, looking forward for a positive response from Vodafone.
Thanks,
VISHAL DELWADIYA -
Hi ,
This Vodafone is number one fraud and they will never refund the money to us, don’t ever believe this Vodafone frauds. This happened to me and my wife on the same month the charged us rp 99 each. When I call the customer care they informed me that you have downloaded something called igmicromax_gm_99, which we never did. You vodafone frauds you can beg in the streets instead of charging us like.
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Hi,
I have vodafone prepaid connection and I am using data serivces from more than 2 years. recently I switched to a new mobile and facing the below problem.
Recently from last week I have charged for the cases like below.
DWAP_WAL_0010_PPU_FUT0013
and 4 others I don’t remember exactly,
about 30 Rs, 20Rs, 5Rs, 10Rs, 20Rs deducted till now even I pack data pack active with data balance. I didn’t downloaded any thing and this is happening every time when I open chrome browser and browser something. But i don’t know how these downloads happening. with a weared pack names which I have ever heared.
This is really unnecessary charging from vodafone really disappointing, I have charged for downloading a stuff which I had never downloaded or I doesn’t know even. When I called Customer care Forum for explaination they had no proper explaination. they said simply you have downloaded, thats all we have infromation.They are telling nothing more than that.
Will you charge even if we browse for something.
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Hi Praveen,
Sorry for the inconvenience. Please share your current and alternate contact numbers in the following link and we will help resolve your concerns. http://bit.ly/1kAOgBn
Regards,
Vodafone -
Hi,
I do have Vodafone prepaid connection (9820319534) and have activated 3G services on this number.
I have been charged for “hello1_tvallsouth_” two times @ Rs 30 AND. I have called to Vodafone customer care regarding the same to discuss, but they weren’t able to provide the correct information on this.
I have been Unnecessarily charged for :
hello1_tvallsouth_ Rs 30 (twice) .I am sure that I haven’t done any such downloads.
Requesting Vodafone to look into the issue and resolve it ASAP, looking forward for a positive response from Vodafone.
Thanks,
Narendra
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Hi,
I do have Vodafone prepaid connection (9820319534) and have activated 3G services on this number.
I have been charged for “hello1_tvallsouth_” two times @ Rs 30 AND.
I have been Unnecessarily charged for :
hello1_tvallsouth_ Rs 30 (twice) .I am sure that I haven’t done any such downloads.
Requesting Vodafone to look into the issue and resolve it ASAP, looking forward for a positive response from Vodafone.
Thanks,
Narendra
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I have a Vodafone corporate connection with 3G services activated.
I have been Unnecessarily charged for :
1) hello1_tvallsouth_ Rs 30 (twice) & Rs 99 (once).
2) wapvilla_ppd Rs 49 (twice)
and I am sure that I have not downloaded any of the above.Requesting Vodafone to look into the issue and resolve it ASAP.
Thanks,
Yetesh Tokas -
I am a vodafone 3g customer since 8 years and My account has been deducted with rs 99 and 30 for mydala service which i never subscribed for. This is really unacceptable. I request vodafone to look into this asap and stop these services.
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I am a vodafone 3g customer since 8 years and My account has been deducted with rs 99 and 30 for mydala service which i never subscribed for. This is really unacceptable. I request vodafone to look into this asap and stop these services.
hello1_tvallsouth_ Rs 30 (once) & Rs 99 (once).
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I am a Vodafone postpaid customer no. 9711608342, I have been charged Rs. 148 for ndtv and some other pack which I have never opened nor downloaded.. I always keep my eyes open if anything is chargeable if download from net. I have dongles so why would I download to see any content on ndtv. This is really frustrating. Around 2 months back it was charged and I paid thought not be take much tension. But this time even they have charged.. Vodafone is making consumers fool by charging for unused data or pack. Hope vodafone will take this issue seriously and will maintain their trust. Kaushal Raj . no. 9711608342 [email protected]
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Hi,
I have been charged four times in two consecutive months. My relationship number is 5.62077.00.00.100963(not intending to disclose the number on public site). The charges levied are as follows:
15/06/2014 shotformat_dwnlp_9 INR 30
28/06/2014 hello1_tvallsouth_ INR 30
29/07/2014 hello1_tvallsouth_ INR 99
03/08/2014 hello1_tvallsouth_ INR 30You can retreive my number from the system using the relationship number.
I called customer care last month but got no satisfactory response. Presuming that I might have clicked come charged website I made the payment last mont; however I am shocked to see similar charged transaction in this month’s bill as well! The last bill generated was on 15/08/2014.
P.S.: I will not make any payment untill I get a revised statement with all the charges(present and past) revoked along with associated taxes!
Thanks
Suyash -
Sir,
In my Vodafone bill of july ..-aug..they charged me also same thing ..and when i talked to customer care they are not ready to take a complaint n not even ready to accept its a mistake n giving me revert back… sir plz help me outDownloads
19/07/14-05:13:28 hello1_tvallsouth_30 0:00 3 0
04/08/14-00:57:37 hello1_tvallsouth_30 0:00 3 0
04/08/14-01:04:27 hello1_tvallsouth_99 0:00 9 9
Total 3 Calls 0:00 159.00my num is 8469562771 .. i hope they will revert back…
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I have posted the below comment 2weeks ago.Didn’t get any response except asking for alternative contact details which has been provided on the same day.
I never think that coustomer service is so poor of Vodafone.“I have a vodafone corporate connection.In this month bill they have carged extra 60(30*2)Rs in download section in same day.Details says “hello1_tvallsouth_”.I never dwonload this.Whenever I connect with customer care they don’t have any explanation.This are all they fraud way to charge customer.If this way vodafone does harrase their customer I have to drop the connection and choose some other operator.”
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I have been charged for around 150 rs without my notice on my prepaid. Vodafone Customer care is helpless and claiming that it is for a download which I havent done. I lost my trust on vodafone after being a loyal customer for 8+ years. As this may repeat in future and vodafone cannot resolve these issues, I am opting out and going to a different service provider.
Good Bye vodafone….!! -
i think vodafone is cheating now, i asked to nodal officer where is this charged form, what is the detail, but vodafone dont have any detail than how can they charge us without any details of that, is this way vodafone collecting its dues to pay to govt,
this is rubbish, if vodafone dont have any kind of details thanhow r they charging this hello1_tvallsouth charges 99 + 30 , what is the reason, where as in my case vodafone had showed carlessness they didnt even care to take my complaint seriously for wich i had problems in july month of 3G plan mistakely got clicked for activation andi put complaint within 10 mins of that mistake, but nothing was taken seriously, there is was written in 24 working hrs it will get activated 17th july 2014, after keeping deactivation of that process of 3G plan it got activated after 10 days 25 july 2014, means 80 working hrs it took so now vodafone had answer there must be a system issue, than also my request was there kept for deactivation of 3G plan not to process but than also non of vodafone person is serious about this, now after sending this all fake charges of hello1_tvallsouth they dont say it is system issue, ,., this is what vodafone is happy to help us, i admited my mistake but vodafone didnt , that also they charged me not once but twice ,
MI_C_V_450_30d_R2GB_FU_3G (25.07.14 to 26.07.14) 14.52
MI_C_V_450_30d_R2GB_FU_3G (28.07.14 to 29.07.14) 14.52if i was deactivatd on 26th than how again on 28 it got activated, answer me, andfrom vodafone store i was informed on 26 th july when i made complaint that 3G serive will ge deactivate in 24hrs , 26 july was saturday so that person at vodafone person told meto use 3G till 28th july and iwill get deactivation message, but i dint even got the deactivation message also, now this vodafone bil i was charged on 27th july for data usage, this is the way vodafone want to earn by looting us, non of these vodafone people care to answer correctly, when will i get my answer, now my ECS of my payment has taken by vodafone, such shameless people these are, but dont even care to answer , last 2 calls i got form vodafone were after 18:00 when there work is over, no clear voice can be heard clearly from their side, andlater tell we will contact u later , but later never comes, is this ur HAPPY TO HELP> whenwill i get my answer and refund of 129 + 293.04 + the takes,, when i want answer,
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Hi vinit singh,
We understand your concern. Let us quickly help you with the options. Please help us with your contact number in the following link, we’ll connect with you to discuss. http://bit.ly/1sOXXz1
Regards,
Vodafone -
Hi SUYASH GARG,
Request you to share your current and alternate contact numbers in the following link so that we can address your concerns better. http://bit.ly/1pVRrTt
Regards,
Vodafone. -
I am a Vodafone Customer in ASSAM using 2G data plan.
Vodafone has charged me Rs-30/- for
DNLD-SHOTFORMATS-99 VALUEPACK-30-SHOTFORMAT.which I had never downloaded OR SUBSCRIBED.
MY VODAFONE NO-8399922280,
ALTERNATE NO-9774168355.
Please refund my money as soon as possible. -
This Vodafone India user only ask for contact he is not ready to resolve issues or help their customer. I already given a request to close the connection.so better to change the operator.
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I am using a vodafone numbr 9953573713 postpaid and last two months they add the charges of a app like wapvilla which I never used and no body help me to sought out dis problem and they charged 49 rs twice in a months. Please help me to sought out of dis and return the amount of dis fraud downloding charges
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Hi Rajesh,
Request you to share your current and alternate contact numbers in the following link so that we can address your concerns better. http://bit.ly/YyMAyA
Regards,
Vodafone -
Hello Biswajit Paul,
We called both the numbers you provided but there was no response from your end hence request you to share with us a suitable time between 9 AM to 6 PM when we can reach you.
Regards,
Vodafone. -
VODAFONE INDIA YOUR LINK TO GIVE ALTERNATE CONTACT IS NOT WORKING PROPERLY IMPROVE IT AND CONTANT ME BACK.
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My phn no is 8086774680,i am a vodafone customer.
49 rupees has been deducted from my vodafone account today,it says that they charged me for “DNLD SHORTFORMAT 99 VALUEPACK 49 SHORTFORMAT”.. I NEVER USED THIS…i have a 2g data plan 199. Plz refund the amount.. -
Hi Cliff Dmello,
Sorry for the inconvenience. Please share your current and alternate contact numbers in the following link and we will help resolve your concerns. http://bit.ly/1BINGqH
Regards,
Vodafone -
Hello Sarabjeet,
We called 9****7***3 and 9****2***9 at 2:33 PM but there was no response hence request you to specify the best time to reach you.
Regards,
Vodafone. -
Hello,
I faced similar issue about internet charges in Vodafone plan.
in fact I Bill Details :NO : 0000482473082014 Bill Period : 5.6.14 to 4.7.14 Plan : E-Connect_3G_499.
And am charged as :
Downloads
25/07/14-12:18:44 hello1_tvallsouth_ 0:00 30
28/07/14-18:13:04 hello1_tvallsouth_ 0:00 99
Total 2 Call 129.00It’s really surprising to see 129 rs + 16 rs(tax) are added extra to my regular bill. It’s pathetic and the customer care are giving round n round answers.
Please credit the amount as soon as possible.
Regards,
Sandeep. -
Hi
I am really pissed with tactic vodafone is using to increase its revenue.
I just incidentally checked my balance today (Aug 25,2014) and found that two deductions have been done from my account.Deductions for August 22, 2014.
Rs99.00 : DNLD-HELLO1_TVALLSOUTH_99-HELLO1STORE
R49.00:DNLD-……….HELLO1STORE
Similar deductions were also done a few days back.My contact number is 8377830386. This is the same number from which amount was deducted for no use of any service. I did not get a message or notification even that Vodafone has deducted such amount for such service.
Please refund my amount ASAP for all such fake services that you have charged else i will have to file a suit against vodafone and change the operator.
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Hi Sandeep kale,
We are here to help and will do our best to resolve your concerns. Please share your current and alternate contact numbers in the following link. http://bit.ly/1qbrkrK
Regards,
Vodafone -
Hi
After posting the above complaint, i got a call from a Vodafone Executive and she assured me that the amount will be credited into my account with in 24 hours. She adviced me to not visit any unknown links which are chargeable. However i did not understand how to distinguish between chargeable and normal links.
Today after 24 hours she again called me to inform that the balance has been credited to my account.
Thanks Vodafone for providing me the refund. Please do something so that such charges are not deducted from the user’s accounts. I am sure there must be some resolution.
Thanks
Sandeep -
I am a Vodafone Postpaid Customer in Delhi using 3G data plan.
Vodafone has charged me RS 99/- including in bill for downloading hello1_tvallsouth, a stuff which I had never downloaded. When I called their Customer Forum for explanation, they had no proper explanation. My contact no. is +919643404595 -
I am a Vodafone Customer in ASSAM using 2G data plan.
Vodafone has charged me Rs-30/- for
DNLD-SHOTFORMATS-99 VALUEPACK-30-SHOTFORMAT.which I had never downloaded OR SUBSCRIBED.
MY VODAFONE NO-8399922280,
ALTERNATE NO-9774168355.
Please refund my money as soon as possible.
contact me after 5pm Evening.
Thank You -
Sir, you have download DNLD-HELLO1_TVALLSOUTH_30-HELLO1STORE time is 2014-08-29 11:58:39This is the first time you have been charged for the chargeable content.
i think this is vodafone new chall …to cut the balance..vodafone is No 1 fraud company……….
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Complaint : unjustified deductions on 27th aug 2014 for Rs.50 showing download lyk DNLD_ZEEDITTO_LIVE20D_50_SM your Live chat agent did not solve my problem.He explained that deductions were on account of VODAFONE SERVICES.Please deactivate the services and refund my money plz n iam really fed up of this . This is the 4th tym its happening so plz refund me
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Complaint : unjustified deductions on 27th aug 2014 for Rs.50 showing download lyk DNLD_ZEEDITTO_LIVE20D_50_SM your Live chat agent did not solve my problem.He explained that deductions were on account of VODAFONE SERVICES.Please deactivate the services and refund my money plz n iam really fed up of this . This is the 4th tym its happening so plz refund me my vdf no. is 8971082588
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I am one more victim of this fraud from vodafone. They have charged me 49 + 99 for short format and some wallpaper. When i asked them no explanations as usual. They had deducted 30 for same shot format but after complaining it was refunded. But this time they don’t have any explanations as well as no refund. Its very unethical of vodafone, their service has worsen. I am switching and never coming back.
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my no. 8971082588
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My name is arpan srivastava. I have been a happy customer of tata DoCoMo when I decided to change my service provider to Vodafone. I did this because it has better 3G service is Uttar Pradesh (e) and international roaming facility. But I have been charged these downloading charges so many time that I regret switching to Vodafone. Even in last few days I have been charged Rs. 99 Rs. 49 Rs. 50 Rs. 15 so many times. I usually recharge my number(9044263071) with Rs. 200 because it gives full talk time. I just want Vodafone to check my last few recharges and the number of calls that I have made. I hardly made any calls. Still I have lost all my recharges in last few days just on downloading charge. I don’t know why can’t they explain where have I been charged. I sincerely wish that other service providers also start better 3G service with similar data packs in this circles. Till then I will only recharge my number with 3G packs and no talktime ( I have tried this last week . keep zero balance and use your 3G pack. Everything works normal. If they don’t see any balance they won’t deduct any). It has been a very expensive experience with Vodafone. I wish I hadn’t switched to Vodafone.
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Again these people have deducted Rs.20 for some handy java games. I just used internet for cricinfo and whatsapp after my last complaint. Thanks vodafone , thank you very much for the service. Evertime i check my balanced , i see a new charge.I can’t help but to curse myself for using Vodafone.
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To Vodafone India,
Mobile No. 9735780907
I use Vodafone 3G Prepaid Data Plan
I have been unnecessarily charged Rs. 99 for the following download on 30th August 2014:
DNLD-SHOTFORMAT_DWNLP_99-SHOTFORMAT
According to 198 (Complaints Only) this is an application I have downloaded.
There is no record of such application on my phone.
Nor have I downloaded the same.
This is the second time I have been cheated. Previously I was charged Rs.49 for some wallpaper I did not download.
Redress this issue immediately and refund me Rs. 99 asap.
Also, make sure that this cheating stops.Kaunteya
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Why deducted money from my vodafone balance….I am one more victim of this fraud from vodafone. They have charged me 49 + 99 for short format and some wallpaper.
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I saw wapvilla page one day when I woke up andsaid I am subscribed to wapvilla and the free download will be for 20 days unlimited.this was after my billing cycle. before that Vodalive have charged me when I was on 199 unlimited 2g already. I talked to an agent and she was so desperate to disconnect and kept saying…anything else…After the wapvilla page that I saw. recently they charged 29/07/14-04:01:00 d2c_ndtv_valu****** rs49
30/07/14-08:03:46 wapvill****** rs49
02/08/14-14:22:46 hello1_tvalls****** rs30
05/08/14-15:05:44 wapvill****** rs49
07/08/14-15:07:16 wapvill****** rs49
08/08/14-17:23:01 wapvill****** rs49 and there is no way to opt out b it to change carrier if the charges are not refunded. -
Hi,
My vodafone number is 9449110205 and I have been charged Rs 169 for some downloads which I havent done at all.Please see to it that you reverse the charges.
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Hello Tarun,
Don’t worry, We’ll help you with this. Please share your contact number in the following link, we’ll connect with you to discuss. http://bit.ly/1q1Dnth
Regards,
Vodafone. -
Hello Ravish,
We completely understand your point. Let us check the best available options for you. Please share your contact number in the following link, we’ll connect with you to discuss. http://bit.ly/1q1DyF4
Regards,
Vodafone. -
I too am suffering with the same problem since 2 months .No one is here to help us to recover the money. This seems like a bug accessing vodofone services to deduct the money and vodafone is not caring to traceout what is all this about. Lots of people are suffering with loss of their hard earned money.please provide us with some sort of solution.A month back they deducted 99/- 49/- as short formate download after lots of communication they promised me this will not occur again but Last three days I got deducted with Rs 49/- Rs 30/- and 21/- for DNLD-DWAP-VAL-0049-PPU-FUT00130, DNLD-SHORTFORMATS-99VALUEPACK-30-SHORTFORM. When I spoke to the officials in vodafone they give us unsatisfactory answers such as “The deduction are due to download done by you ” ” we cannot say what type of download you had done” “we had intimated you before deduction ” “hereafter you will not b charged” where as the truth is I had not done such download,they neither had intimated me before deduction nor have any satisfactory answer with them . The same problem occurs again and again. Internet had become an necessary need that am unable to neither deactivate the phone number nor the service. Please take this as a complain to return us the detucted amount and provide us with solution not to occur in future.
Rigin
+919585208500
Tamilnadu circle. -
Hi paresh chauhan,
Sorry for the inconvenience. Please share your current and alternate contact numbers in the following link and we will help resolve your concerns. http://bit.ly/1sUvft0
Regards,
Vodafone -
Hi KEISHAM,
We are here to help and will do our best to resolve your concerns. Please share your current and alternate contact numbers in the following link. http://bit.ly/1rIPYnz
Regards,
Vodafone -
Hi Biswajit Paul,
We called on your number but there was no response from your end. Hence request you to specify the best time between 9 AM to 6 PM for us to get in touch with you.
Regards,
Vodafone -
These people won’t even bother to reply. Its has been three days since I wrote my problems here. I talked to customer care but they couldn’t give a proper reply. I will make sure that no one in my house continue with Vodafone. And as talked to customer care , I want list of my all recharges and deductions since I switched over to Vodafone. And I am not going to run around the city to find a Vodafone centre. I want that in email at [email protected]. If I don’t get that by friday , be ready for a call from CNBC AWAAZ PEHREDAR. And don’t bother to call or revert back the deductions. Keep your service and the deduction to yourself. I just want my account statement and want to free myself from Vodafone’s trap. I am happy that you didn’t help.
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Hi Arpan Srivastava,
Sorry for the inconvenience. Please share your current and alternate contact numbers in the following link and we will help resolve your concerns. http://bit.ly/WdG8v5
Regards,
Vodafone -
99 rupees got deducted for short format downloads
pls refund the amount.I have my internet pack active.but still i 99 rupees got deducted .i did not downloaded any apps .my phone number 8904830335
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I have been charged with some unwanted downloads which i have never done.
requesting vodafone officers to please look into the matter.
wapvilla_ppd 49 rs five times i have been charged
hello1_videospack_1 twice i have been charged.total downloads charges 354 rs.
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Hi Arpan Srivastava,
We were unable to contact you on your number at 9:47 AM & 2:54 PM. We have sent a mail regarding the e-bill kindly check the same.
Regards,
Vodafone India -
Hi,
Yesterday i had post one complaint regarding my unwanted deductions.
by evening i got a call from vodafone and they have refunded that extra amount which they had charged me in my bill for downloads.
I am really thankful to vodafone for solving my query.
Small request to vodafone officers, please try and create some software or some sort of ways by which your customers are not charged with such unwanted and unknowing downloads.
I am associated with vodafone from past 10 years and i really expect, that i should not be charged again for any unknowing downloads from my next bill onwards.
Because i really want to keep vodafone as my only number, since it gives best network and internet speed.
So please try and make some sort of ways in which i am not charged for any downloads which i dont do.
Thanks a ton once again to vodafone for refunding my money.
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wow vikas named person got refund and i didnt what type of service is this see thislink many many complaints but not try to help out,
my number is +98201***** jignesh , mumbai
https://consumerforums.in/vodafone-fraud-in-data-plan
https://consumerforums.in/vodafone-bill-charged-d2c_mgossip_pack49
i m mailing this mail to both TVallhello1 and vodafone, i have not subscrivbed to any of these pack what vodafone is charging, and i want answer form hellotv also if u r not answering now than fine, i had mailed to hellotv on 27 august also but no answer form hellotv , what type+ of charges are+ they adding without any details, i want answer, i tried CAN TVALL but nothing , it says you have not subscribed for any packages, vodafone u can check my messages sending on 28/08/2014 at 16:06 and on 05/09/2014 at 22:56, now what do u want to say for what i have been charged now
and other MSG of CAN HELLO1 on 06/09/2014 at 08:03 now+ what do u say what is all this cheating form vodafone, i want all my money voadone looted form me back, now+ give me answer about this,but vodafone cclearly said no to me, and now in new bill cycle also i got added that amount, i m not paying all this, i m porting out from vodafone all fraud charges they are adding.
first of all to these idiot person who answered me on vodafone call, please try to make me understand the deactivation or+ give me proof of these charges, , please Explain me, and what is the source u charge us, u dont have any track u say than how u r charging us, seee this link
https://www.vodafone.in/vas/pages/hello1_tv.aspx
https://www.vodafone.in/vas/pages/alerts_services.aspx
it is mentioned in vodafone itself, how much cheating this is sure from vodafone now these all charges r fraud and vodafone is looting us to pay their taxes which r due, how rubbish is all this,
i m porting out from vodafone i wont pay a single bill form now, ididnt saw any such thing in IDEA provider, infact they aproach our query nicely than vodafone,
i want my money refund, in last month bill also i was added 99 + 30 rs in my bill, this is worse from vodafone now
there was an person who blamed me that vodafone dont have third party tracking, butin their site it is clearly give, now what would vodafone answer of
I am associated with vodafone from past 13 years and i really expect, that i should not be charged again for any unknowing downloads from my next bill onwards.
what type of charge is this, -
Hi vikas,
We will be happy to help resolve your concerns at the earliest. Kindly share your current and alternate contact numbers in the following link. http://bit.ly/1qqMaFg
Regards,
Vodafone India -
I have been charged for the downloads which I had never downloads. I got this problem in my last bill also. Such downloads are d2c_ndtv_valu and wapvill .
I don’ t know why again and again I am charged for it. Please take necessary action on it. My number is 9582603602. -
From Vodafone they said the above services i downloaded from net so they charged for that Rs.49 but the thing from their side they are saying i downloaded some images and i explained them I dint download any images i downloaded some pdf files using my 3G data but the engineer after he said i have been charged for the WALLPAPER files which i download but how can i get charged when I have 3g data subscription. then he changed all the stories and telling me that giving DNLD-DWAP_WAL_0049_PPU_FUT00130 this code you have charged like that but i am sure about that i dint download any payable things. The information she is providing is absolutely wrong one. And at the end she went away without i am concerning my issue. and my number is 9712656065
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Requesting vodafone officers to please look into the matter.
hello1_tvallsouth_ i have been charged Rs. 30 once. we never use this.
So pls refund the amount.
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This is the second time that my bill having extra 30 rs charged for the service which I never opted. For this time mobilart value pack which I don’t even know. If I contact customer care same answer its your mistake we can’t do anything. While going through my August statement I noticed that You have charged Rs. 30.00 as download(Mobile art value pack) charges. As far as my knowledge goes I didn’t download any thing from such chargeable sites . Also I would like to add that I don’t have any record of that chargeable download.
I have also raise the request on http://bit.ly/1qqMaFg . Vodafone service-center person called back to me and saying, ‘we can’t help you this matter’.
Now a days I am feeling like moving to other network due to the worst experience.
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Hi Vodafone,
I have been charged with some unwanted downloads which i have never done.
requesting vodafone officers to please look into the matter & reverse these charges asap.Hello1_tvallsouth_ (99)
wapvilla_ppd(49)
wapvilla_ppd(49)
d2c_sgama-valpk99 (99)
Hungama.com_value_ (50)
Hungama.com_value_ (50)
total downloads charges 396 rs.
Regards,
Anoop
7838551331 -
I have taken postpaid connection last month and i have been fraudulently charged for following services on my No. 8587900639 which I have not utilised.
(a) 07 MMS calls on 06 Aug 2014, No. to which these calls have been made is not mentioned in the bill. Customer care is also not telling the same. Duration of all these MMS is shown as 00.00 so how come i have been charged Rs 21 for it.
(b) I have been charged Rs. 164 for following downloads which I never did
hello1_videopack_
d2c_ndtv_valuepk_9
wapvilla_ppd
My bill should be amended immediately and I be informed. my alternate No. is 8587900269 -
hey u vodafone when r u refunding me my amount back, this is total cheating from ur side now,
24/08/14-17:02:52 hungama.com_value_ 0:00 50
25/08/14-23:54:14 hungama.com_value_ 0:00 50
25/08/14-23:50:00 VF Mobile Connect 880 here my net was off from 23:50 than how came these charge is of 23:54 added to me, this provesthere is cheating going in vodafone billing now, these are all false charges we all r getting, i havnt download any thing like these form any sites, these charges i m not going to pay, thats all, i want refund and answer or will stop to pay the bill, last month also i was looted for 129+taxes andnow this month looted for other service called hungama, last month tvall south vodafone loooted me, and no answer back form tvall south i mailed them, this is all looting from vodafone,.
26/08/14-08:33:01 VF Mobile Connect 205025/08/14-21:08:11 #919220****** 5:00 2.97 1 1 ** this is charged for 3 minutes more in between how is this calcultation, as i have 300 local minutes free,
10/08/14-21:18:18 919619****** 31:00 12.5 1 1 this is charged for 13 minutes more in between how is this calcultation, as i have vodafone minutes free,
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I am a vodafone customer since last 5 years. I have been also charged for such download in following no.
1) 9879010804
2) 9727750804I have talked to their executive, but they are not giving clear cut explaination on same.
This is such a pathetic that vodafone have started such ill business pratice. -
Hi,
I have also been charged for “d2c_mgossip_pack49” which I never initiated and this is the second time in two consecutive months that I have non-legitimate charges in my bill.
As usual Vodafone customer care exec has no explanation for these charges.
An advice to Vodafone India, don’t fool customers by charging for those contents that are actually not downloaded by them and don’t spoil the brand image which in turn will reduce your customer base sooner or later.
I have raised this issue at vodafone’s complaint website.
Akshay Sharma
+91-8806666542 -
I have just received my prepaid bill.
Vodafone had cut 99 for any rubbish downloading charge .
I am using iphone. So no chance of any external download .
So plz look in my case as soon as possible . -
Hi Sagar,
We are here to help and will do our best to resolve your concerns. Please share your current and alternate contact numbers in the following link. http://bit.ly/Ysz8wt
Regards,
Vodafone India -
Hi Shankar,
We are here to help and will do our best to resolve your concerns. Please share your current and alternate contact numbers in the following link. http://bit.ly/YszqDE
Regards,
Vodafone -
Hi,
My mobile number is 7503719558. I have been charged for shotformat_dwnlp_9. Even vodafone customer care executive could not give the reason why this has been charged.
Thanks,
Satendra -
Hello Pardeep Kumar,
We haven’t received a response when we called 9****0***2 and 9****0***0 at 3:02 PM. Kindly let us know the best time to reach you.
Regards,
Vodafone India -
In my Postpaid Bill for September ( on Number : 808****678), Vodafone has charged me an additional Fake amount of Rs 49, supposedly for some download that you claim to have happened on my phone. This is incorrect. Because firstly, i have an Unlimited Internet Plan (3G_Connect_375). Secondly, The download time shown is Afternoon. During afternoon i am always connected to my office WiFi so I dont use my net pack at that time. Also i have all nevessary security measures to block pop ups and unwanted downloads. So please do not say again that I have downloaded this. The name of the downloaded Content mentioned is, wapvill. I dont have anything like that on my phone.
I have all the details of all downloads on my phone since May 2014. I can provide screen shots of them if required. All of my downloads, are free small content, and nothing of which need to be charged.
The amount may be small, but I do not intend to pay a single penny other than my own usage, if Vodafone just wants to cheat the customers. The same Fraud activity has been done for several of my friends bills as well. They have all reported a fake charge of Rs 49 or 99 for some download that hasn’t happened on their phone. I have proper information that Vodafone has used this same tactics to cheat several others customers from various places. Some of the Content names shown as “Downloaded” are “wapvilla_ppd” charging Rs 49, “shotformat” charging Rs 99 etc.. Vodafone Customer care is so utterly Useless and all they reply if we call up and complaint is that “Their Vodafone Billing systems are correct & up to date, & that there is no error”. What about the 100s of people who are complaining everywhere with the same download content name & amount.
This is highly unprofessional for such a big Telephone Network Company, and I’m sure they will not last long if they intend to Fool customers like this.Thanks,
Irritated Vodafone Customer. -
I have been charged for the downloads which I had never downloads. I got this problem in my last bill also. Such downloads are d2c_ndtv_valu and wapvill .
I don’ t know why again and again I am charged for it. Please take necessary action on it. This problem is with my number 9582804230. -
I have been levied a charge known as download charge. (Rs. 49) When i requested Vodafone to explain . CALL CENTRE guy says if its there in the bill that means its correct. I asked for proof – he says bill is the proof. That means So tomorrow i might get a bill of Rs 1,0000000/- it will be correct because its billed to me… To my surprise its been charge for previous bill also.
When i asked what did i download – there was no answer( He said Browsing charge) How can a 3g unlimited user be charged a browsing charge
I demand a detailed explanation in this regard.
I am 3g unlimited plan user. How can there be a download charge.
Kindly provide an explanation over this matter. -
From last two month Vodaphone charging for download “igmicromax_gm_99”
Previous month i paid Rs.1000 for this now again Rs.400 for same things. -
I am a Vodafone Customer in ASSAM using 3G data plan.
Vodafone have charged me Rs 35.00 for DNLD-DWAP-WAL-0035-PPU-FUT00130.which I had never downloaded OR SUBSCRIBED.
MY VODAFONE NO-8399922280,
ALTERNATE NO-9862217154
Please refund my money as soon as possible.
contact me after 5pm Evening.
Thank You -
Hello Sir, (Anonymous),
Sorry for the inconvenience. Please share your current and alternate contact numbers in the following link and we will help resolve your concerns. http://bit.ly/ZguguC
Regards,
Vodafone India -
Hi Anonymous,
Sorry for the inconvenience. Please share your current and alternate contact numbers in the following link and we will help resolve your concerns. http://bit.ly/ZguiT8
Regards,
Vodafone India -
Hi Pankaj Kumar,
We are here to help. Please share your contact numbers in the following link so that we can assist you. http://bit.ly/Zgup0U
Regards,
Vodafone India -
Hello Vodafone.
I have been a loyal customer of Vodafone since last approx 8 yrs.
This is the first time I have been disappointed with the billing done.I am a corporate Customer with 9765553769 using the corporate E connect 3g 299 plan .
For the past 2 months I am unnecessarily being charged as said above by the numerous customers.
I even called the Customer centre team but they were not willing to help.
They even could not help me to deactivate the services.I have been charged for download which I never did.
I was never notified before or after activation of the service which is a total FRAUD.This was twice in a month for hello1_tvallsouth_ and vuclipindia_pack75
I have been charged 35×2 and 70×2 = Rs.210 for this.
This was for both July and Aug month.I expect Vodafone to stop all the extra services with immediate effect and provide a refund of 210×2=420 rs.
If not possible do let me know the process of transferring my number to a different carrier.Rizwan Khan.
9765553769. -
Hello Biswajit Paul,
We shall call you back at your requested time and update you on your concern.
Regards,
Vodafone India -
Hi Pardeep Kumar,
We did not get any response when we called on your numbers 9****0***2 & 9****0***0 at 4:40 PM hence request you to specify the best time between 9 AM to 6 PM for us to get in touch with you.
Regards,
Vodafone India -
This is with respect to last bill of my Vodafone postpaid CUG number,
I was unnecessary charged for Rs. 198 for “Downloads” although I have active data plan, even though i don’t know for what reason you have charged me
In my bill showing i have been twice for Rs 99 for following download,
deals_mydala_99
shotformat_dwnlp9
I have also done mail communication to [email protected] regarding this but i am not satiesfied with there response, I am preety much sure i have not My interaction number is 998753966 for mail communication.done any such WAP download thing.
Regards,
Rameshkumar -
Hello Biswajit Paul,
We did not get any response when we called your number hence request you to specify the best time to reach you.
Regards,
Vodafone India. -
what about my post no answer from ur nodals or appellete side,
hey u vodafone when r u refunding me my amount back, this is total cheating from ur side now,
24/08/14-17:02:52 hungama.com_value_ 0:00 50
25/08/14-23:54:14 hungama.com_value_ 0:00 50
25/08/14-23:50:00 VF Mobile Connect 880 here my net was off from 23:50 than how came these charge is of 23:54 added to me, this provesthere is cheating going in vodafone billing now, these are all false charges we all r getting, i havnt download any thing like these form any sites, these charges i m not going to pay, thats all, i want refund and answer or will stop to pay the bill, last month also i was looted for 129+taxes andnow this month looted for other service called hungama, last month tvall south vodafone loooted me, and no answer back form tvall south i mailed them, this is all looting from vodafone,.
26/08/14-08:33:01 VF Mobile Connect 205025/08/14-21:08:11 #919220****** 5:00 2.97 1 1 ** this is charged for 3 minutes more in between how is this calcultation, as i have 300 local minutes free,
10/08/14-21:18:18 919619****** 31:00 12.5 1 1 this is charged for 13 minutes more in between how is this calcultation, as i have vodafone minutes free,
-
I am one more victim of fraud done by Vodafone.
I have been charged Rs. 99 three times for ‘d2c ndtv valvepack 9’ which I have not
subscribed.
I had raised this issue in all the three month and was told that this service would be deactivated on my number based on my request. Refer interaction numbers: 999394799, 945044490, 806281853. Surprisingly the customer care guys still say that this charge has been correctly levied and not revisable.Name : Jitesh Hotwani
Mobile no : 7507770950 -
Hi,
My bill is showing a deduction under the section downloads.
24/08/14-00:38:41 mobilart_valuepack 0:00 3 0
I never downloaded any such thing, i am really not happy with vodafone.
I had a similar problem few months ago and i was told that “someone might have downloaded from your handset”, but this time i was the only one using my handset and moreover i dont think i was even awake at the given time stamp.If so many users are facing the same problem, trust me the problem is with “VODAFONE” not with their handsets.
Please stop this scam A.S.A.P.
Contact: 7838893598
-
Pulkit Kumar read this link, i dont know why vodafone has joined hands wih those, i m also facing same problems since last 2 months,, many of other have been in same
vodafone says we must have surfed something and clicked on any link which is chargeble, well if it is than why r we all vodafone users not getting the conformation messages or process messages of these services, see some of the services here in the link i had provided, andif vodafone is getting to know the charges do come from some of theses than vodafone is afraid to showus the detailed information, and why r those company not answering us the same as i had mailed to some of those services who had charged me in my vodafone bill, no answer form those also, read carefully that the service described in vodafone 3rd Party Services r only been charged to us, and we dont even know when is all this happening, these vodafone people say we do some surfing on websites, well i have been on 2G from last 18 months if i had been or we have been doing some wrong than why didnt we were charged those times, now if we r using from such long time, dont we know what links or what is chargeble r we fool or vodafone is trying to prove us fool , i had visited to a idea and asked them weather they r doing such things by loot in name of 3rd Party Services, they said they dont have any contacts of 3rd party services or such, i explained my problems i faced in vodafone to them, they saw and agreed me to the same service which i get in vodafone idea will provide me if i port to them , i m waiting now for my bill to come, and if again all this rubbish charges do apply on my bill i m for sure going to port out, from vodafone and field consumer case on these vodafone people for harassing and forcing us to take the porting out step,
They think we are kids and say sometime smart phones will downlo ad without our knowledge. But no chargeable service will activate wihtout user accepting the terms and conditions. This way thy can send bills worth thousands of Rs wihtout our knowledge.
-
I am a Vodafone Customer in Mumbai.
Vodafone has charged me Rs 49/- for downloading wapvilla_ppd at timestamp 28/08/14-05:43:00 which I had never downloaded and neither there was any confirmation asked for that. When I called their Customer Forum they had no proper explaination and said that they don’t have any record and disconnected the call saying that I will have to pay for it. Also I had mailed three times to Vodafone care mumbai ([email protected]) and ther has been no reply at all. I think no chargeable service will activate without user accepting the terms and conditions. -
I am from kolkata. Vodafone deducted Rs 30 from my account for no apparent reasons. When I call their helpline they say Ive downladed some “DNLD HELLOW1_TVALLSOUTH_30-HELLO1STORE”.. Nothing of this sort has been downloaded and Vodafone had no explanation as to even what this is.
Its really sad when such reputed companies indulge in such fraud methods to cheat their customers. I am very dissatisfied and disappointed with service. -
Rs 30 was deducted from me too for “DNLD HELLOW1_TVALLSOUTH_30-HELLO1STORE.
The issue is, all the above unapproved downloads is happening only in Vodafone, not with any other service provider.
Why aren’t users with any other service provider facing similar issues?
Vodafone, cant you see the issue is with your system.
Cant you simply de-activate all the above mentioned downloads for all users. It is that simple and yet you ignore this major chunk in your system.Dont you understand that no such content ever gets downloaded to anyone’s phone. You simply mention the content has been downloaded from a chargeable website. Many a times this is because a pop comes when one is browsing and he/she tries to close it, and inturn gets debited without any consent. The frustration is obviously palpable as you are not fixing this.
The link you give us to write our grievance also does not do much, as we do not get any complaint number/confirmation mail after submitting.
Shame on you guys if you dont fix this soon
Regards,
Annoyed User. -
Hi ,
With above history I came know that the problem I am facing is actually created by Vodafone . And I am not being only one who is facing this issue.
Vodafone prepaid has deducted about 229 rupees of mine by DWNLD of WAP wallpapers 4 times and one HELLO_SOUTH pack. Total of 229 rupees . Called customer care and didn’t got any genuine answer from them. Please refund my money back 9561134244 . -
Hi Satyaki Dandi,
Sorry for the inconvenience. Please share your current and alternate contact numbers in the following link and we will help resolve your concerns. http://bit.ly/1wCwxOp
Regards,
Vodafone India -
Hi Anurag Gupta,
We are here to help and will do our best to resolve your concerns. Please share your current and alternate contact numbers in the following link. http://bit.ly/1qeQNxd
Regards,
Vodafone India -
Hi Sir/Madam,
Sub: Rs 30 was deducted from me too for “DNLD HELLOW1_TVALLSOUTH_30-HELLO1STORE.
We will be happy to help resolve your concerns at the earliest. Kindly share your current and alternate contact numbers in the following link. http://bit.ly/1qeR1Et
Regards,
Vodafone India -
Hopeless service of vodafone india.
-
I have got 163 rs of mine deducted similarly for downloading WAP wallpapers and Hello1Store which I have not downloaded.
On calling, I am getting different answers every time and I am not satisfied with the answers.
I want my deduction back. -
M vodafone ( 919792227029) customer since last 6years. I am getting same problem from vodafone. Day before yesterday They have deducted 49 rupee for so cold ndtv, i dnt know whats this.. N today again they deducted 39 rupee for mydala. I think now vodafone started doing fraud and all.. And now i have to change my number with another operator.
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Hi, I am vodafone customer. same case hapeen with me. vodafone added rs.200 extra in my postpaid bills for downloaded such contents that i have not downloaded or opened links.
Downloads
Contents
Charges(Rs.)
03/08/14-01:12:46
hello1_tvalls******
30
17/08/14-23:57:06
myplex_a******
100
03/08/14-02:00:52
hello1_tvalls******
30I think, I should change the operator.
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I am a Vodafone Customer in Kolkata since 2012. And using mobile monthly data plan.
Vodafone have charged me Rs 30.00 on dated 20-Sep-2014 without my consent for DNLD-HELLO1_TVALLSOUTH_30-HELLO1STORE.
Vodafone did not refund my money. Which I had never downloaded OR subscribed. Even I don’t know what is that download means? I woke up from sleep and saw my balance deducted. Is not it fraud?? stealing money from customer and customer care avoid you anyhow by repeating same sentences and don’t want to take complain. HA!! HA!! probably I downloaded in dream so I can’t remember what I did .
Similarly Vodafone deducted Rs 99.00 last month 06-Aug-2014 for DNLD-DEALS_MYDALA_99-MYDALA. Customer care didn’t take any complain even don’t want to answer my call because that is and download from other company called MyDala. Vodafone did not refund my money.
Several Customer care call just only explains Rs 99 for purchase of a lottery or some kind a voucher to win some travel package from My Dala. Which i never did or wanted. If I purchase something I would have use my credit card or net banking as i do always. How a third party company can steal my phone balance?? Is not it prove Vodafone phone balance is vulnerable other company?? My research says Vodafone is tied up/partnering with MyDala company to make them seal customers money.
In other way Vodafone sealing customers money. If you are careful then you will know otherwise Vodafone will keep stealing money without your notice as they are doing.
Customers please be careful because Vodafone can charge you something that you never dreamed about.
PLEASE STOP THIS TYPE OF SCAMS and STOP PLAYING WITH CUSTOMERS MONEYI am thinking of changing the service provider. I hate to stay with such frad Vodafone Company.
Thanks, Debiprasad Haldar
-
My balance from vodafone prepaid number (Maharashtra circle) was deduced for no reason and without me registering for anything. The deductions are as follows:
1. Rs 30 : HELLO1_TVALLSOUTH_30-HELLO1STORE
2. RS 16 : DA: 25 ForfeitThe first deduction is very common and has lots of complaints. Also seeing all the complaints on this matter I think Vodafone also has started to “loot” people. This is a shameful act which reduces the trust I had on Vodafone and its service.
And the second deduction I think is the new way of fooling people.
If this is not resolved I am taking forward this complaint to the Consumer Court. Considering so may people having same problem, can we all file a joint complaint regarding this? -
Hi
Same is the case with me . I have been charged more than 300 rupes is last 2 months for some download dwap service which I never did. The billing system either could be buggy or fraudulent. It’s insane that I am paying money for nothing. -
“DNLD MOBILEART VALUE PACK 99_ 75 MOBILEART” this service got activated n deducted 75rs from my balance without me opting for it. It happened probably on 14th sept as informed by customer care. I would like to knw how n why my 75rs got cut without me knowing??? Waiting for prompt reply
-
Hi Shashi,
We will be happy to help resolve your concerns at the earliest. Kindly share your current and alternate contact numbers in the following link. http://bit.ly/1uRbSnK
Regards,
Vodafone India -
Hi Debiprasad Haldar,
Request you to share your current and alternate contact numbers in the following link so that we can address your concerns better. http://bit.ly/1wECMP1
Regards,
Vodafone India -
Hi dilip reddy,
We are here to help and will do our best to resolve your concerns. Please share your current and alternate contact numbers in the following link. http://bit.ly/1uRcmdw
Regards,
Vodafone India -
Hi ajinkya1443,
Sorry for the inconvenience. Please share your current and alternate contact numbers in the following link and we will help resolve your concerns. http://bit.ly/1wECVC1
Regards,
Vodafone India -
Hi Krati Kashyap,
We will be happy to help resolve your concerns at the earliest. Kindly share your current and alternate contact numbers in the following link. http://bit.ly/1uRcB8v
Regards,
Vodafone India -
Hi faraz,
We are here to help and will do our best to resolve your concerns. Please share your current and alternate contact numbers in the following link. http://bit.ly/1uRMeiM
Regards,
Vodafone India -
Vodafone started “loot”
There are two complains from my side.
1) Deducted 49.00 rs from my account by activating this service: DWAP_WAL_0049_PPU_FUT00130. Customer representative response is poor and not tolerable.
2) Deducted my 450 MB of 2G data by activating 50 MB 3G data pack.If vodafone people can help otherwise I have to go for an alternative method.
Thanks -
Hi Vodafone, I have seen thousands of complaints regarding fraud charges of these downloads of wapvilla or something similar and that too only for vodafone network. You can see people complaining about this here and in facebook and everywhere else on the internet (just google wapvilla_ppd). This is happening more than a year now. I got the same problem in my last bill. When I called the customer care executive they said these charges are collected as per the govt. rule but no other explanation. I mean how stupid vodafone as a company can be to not provide a general, clear and upfront solution of such problem instead of harassing customer with these charges and stupid answers and unclear solutions. Escalate the issue fix the problem and let consumers be happy. Please work on it and let us know a proper solution on the facebook or your website. We are smart users and should be able to google and should be able to work on this. Please do that.
-
Hi Faraz,
There was no response when we called your number. We will check and update you on your concern in 2 days.
Regards,
Vodafone India -
Vodafone india would be please call me after 2days as i wont be able to answer calls for next 2 days. Plz do call i want solution to my problem. Thank you
-
I had 100 rupeea cut from my main balance overnight. I did not touch a thing on my phone
And all Vodafone people can say is Sir please provide your current number and we will help you. It ends there. They call you and tell you its your fault. Why is it that so many people are at fault? Couldn’t it be that the network itself is at fault. Its amazing how theft has been legalized by these telecom people. -
I had 100 rupeea cut from my main balance overnight. I did not touch a thing on my phone
And all Vodafone people can say is Sir please provide your current number and we will help you. It ends there. They call you and tell you its your fault. Why is it that so many people are at fault? Couldn’t it be that the network itself is at fault. Its amazing how theft has been legalized by these telecom people. -
Hi,
I got fooled by Vodafone 2 times, 1 time in this month and last month. Both charges were 49Rs. And no one in your support was able to give a proper reason! This is disastrous, I have been with Vodafone for past 8 years starting from the HUTCH era! This is pathetic ! And NOT ONLY ME YOU’RE DOING SAME FOR MILLIONS OUT THERE!
-
Hi Ammar,
Please share your current and alternate contact numbers in the following link and we will help resolve your concerns. http://bit.ly/1sZh6cL
Regards,
Vodafone India -
I have been using Vodafone since 2013 September.
This months bill reflected a charge of
1) wapvilla_ppd =INR 49
2 ) wapvilla_ppd =INR 49
3 ) shot format_dwnlp_9=INR 99
Vodafone executive contacted me and argued that these are valid charges since i have downloaded these services.
My concern is
1)I am not aware of any of these services being downloaded.
2)These charges have been levied without my explicit consent to download these services.
3)I am not able to find these services in my phone.On consumer complaint forums, there are hundreds of fellow users who have faced this issue.
No other service provider charges similarly.These fraudsters should be penalised severely.
Please define future course of action
-
Vodafone services have gone pathetic these days .I want to share my recent experience which was completely ridiculous .In my last month’s bill Vodafone has levied charges of Rs 325+service tax for downloading something which I never used.On demanding cdr’s Vodafone said they cannot do so because of security reasons.Further they kept on explaining only with the name of application to justify the charges which I never use.After lot of escalations to appellate body the charges were removed finally.I am expecting this problem again in this month..even though I am subscribed to good postpaid plan which meets my requirement vodafone in it’s argument said that the charges are for usage of premium website which are not free.
-
Hi Nishu kumar,
Request you to share your current and alternate contact numbers in the following link so that we can address your concerns better. http://bit.ly/YhYvjK
Regards,
Vodafone India -
Hi Abhijit Jagtap,
Please share your current and alternate contact numbers in the following link and we will help resolve your concerns.
Regards,
Vodafone India -
I have filed complaint to for frequent deductions on my account. but there is no satisfactory response from any executive. I am just fed up of the worst service provided by vodafone.
there were 3 deductions in last 4 days . 30,50 and 75
one is like this
DNLD-HELLO1_TVALLSOUTH_30-HELLO1STOREbut i didn’t download anything
hoping for good response this time
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Dear Team,
This is to share with you that 99 Rs has been charged in my bill (of Jun-2014) for download whereas I have not done any such download for which I have been charged.
I have initially raised request for this on 10-Jul-14 but got no response from your side. Again I talked to your CCE but he was also not able to resolve my problem.
Hence, requesting you to kindly take necessary action as soon as possible.
Details:
Mb- 7503719558
Bill: Jun-2014Thanks & Regards,
Satendra Srivastava -
Hi dipali,
We will be happy to help resolve your concerns at the earliest. Kindly share your current and alternate contact numbers in the following link. http://bit.ly/1DPN6sd
Regards,
Vodafone India -
Check the below mail I got from vodafone. Can anyone explain me following line from the mail ?
“However, any content downloaded is chargeable as per the charges applicable on the downloading site.”
These people are making their customers fool.
———————————–Dear Ms. Vasani,
We have received your email dated 26/09/14 for your Vodafone mobile number ###.
We would like to inform you that 3G data pack of Rs.449/- providing you 2GB data surfing free per bill cycle is active on your above cited number. Post 2 GB, you will be charges 4p/10kb for any surfing initiate from your number. However, any content downloaded is chargeable as per the charges applicable on the downloading site. Hence, the amount of Rs.75/- and Rs.50/- was deducted from the balance on 22/09/14 and 24/09/14 for DNLD MOBILART_VALUEPACK99_75-MOBILEART downloaded and DNLD-MOBILART_VALUEPACK99_50-MOBILEART downloaded from your above cited number. Hence, the charges deducted are correct and we will not be able to process any credit towards the same.
Also, please note that the charges for any downloaded are not calculated based on the KBs but on the number of downloaded from your number and downloads are chargeable as per content specific and depend upon the website. Rest assured we activate any chargeable Value Added Service on your Vodafone mobile number on receipt of the request from the user.
For further details, you may opt for Itemized Bill of your Vodafone mobile number. We wish to inform you that you will be able to request for the last 6 months’ invoices (including the current month) only. In order to get detail bill, you need to send text BILL MON (First 3 letters of the Month) to 144 (toll free) from the respective number. Please note that a charge of Rs.50/- (per month) will be deducted immediately on request for the same and you will receive the bill at your registered billing address via courier by the 15th of next month. We request you to maintain an amount of Rs.53/- or more in your balance of the above mentioned number at the time of placing the request.
We also wish to inform you that, if you wish to update/change your Email Id into our system, we request you to send an SMS command EMAILyour email ID to 111 (toll free) from your respective Vodafone mobile number and the same will be updated in the system within 2 hours.
Dial *111# (toll free) from your mobile and get details of your last 3 calls, recharge, balance deduction, new offers and complete information of your balance.
In case you need further assistance, please do call or email us. We’ll do our best to help you.
Happy to help,
Faim Shaikh
On Behalf of Nodal OfficerContact numbers:
For Enquiries : 111 or +91-9825098250.
For Complaints / Requests : 198 toll free helpline.
Nodal Officer : +91-99250 00401
Fax number : +91-9825025989
E-mail : [email protected]
Website : http://www.vodafone.in -
I have been charged twice this month for Rs 99/- each time once for VODAFONE ALERT SERVICE and second time for DNLD-HELLO1_TVALLSOUTH_30-HELLO1STORE on my vodafone no- 9899090260
didnt downloaded anything
plz refund the charges I.e Rs198/- -
Vodafone deducted Rs 99/- from Vodafone mobile balance without informing me. Only send an SMS that I have purchased a coupon to participate a lucky draw competition for a travel to Singapore in m.MyDala.com. Then vodafone customer care saying they can do nothing because I did a chargeable download from MyDala.com.
But the fact was I didn’t do anything like that, I even didn’t know what Mydala is.They are fully cheating and making corers these ways.
Please help us, my number is 8390203562 and they deducted Rs.99 dated on 28/09/2014. -
Im using vodafone 3g.. Vodafone had deducted 45 rs balance from my number for downloading some dwap_wal_0025 ppufut00130, 25 rs + hello01 tvallsouth 30 hello1 store, 30 rs.. Infact i haven’t download any such things.. but the customer care is not accepting it.. Please help me.. [email protected]
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hi manish and other guys, my fblink
https://www.facebook.com/jignesh.nagda
[email protected]. [email protected]
@manish see i have mailed to these ids in past, lastmonth also i mailed, and mailed thourgh http://pgportal.gov.in/ my complaints
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected] GLOBAL CEO VODAFONE
[email protected] INDIA CEO VODAFINE
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]read this link also, Vodafone India opens its billing and messaging APIs to third-party developers by NDTV Correspondent, January 10, 2014, vodafone didnt even answerd the QUESTION asked by NDTV
see now , as i have gone very deep, i hadvisitied every link of vodafone 3rd party services, they show it as in VAS< but when i checked inVAS nothing was there in my account, than i had done some sending to 111 sms CAN every of those 45-50 VAS vodafone has mentioned in its list at this vodafone website,
https://www.vodafone.in/vas/pages/alerts_services.aspxsms i did send read all this
on 12 /09/2014 09:03 am
CAN VVIDIA – hello you r already deactivate on vividia packCAN VV – hello, your request for deactivation of video voue has been processed we will inform u shortly, (butno information from when it started and till if it is ended nothing i got sms, reply back,,, so isnt this a cheating,
CAN VZ – dearuser you rnot an active user of this service,
CAN SCP – dear customer you r not subscribed to this service,
CAN MM – you r already unsubscribed to this service,
28/09/2014
CAN WRADIO – hello you r already deactive on worldspace
CAN MODELS – hello we have received request for deactivation of model shop, we will inform u once request has been processed, ( this is rubbish, again same thing we will inform u, but when it started that time also no information, and after sending sms also no reply information back, ) is this the way vodafone is earning now,
CAN SPUNK – your request for deactivation is in process ,you will be notified once service is deactivated, (how is this now, how did this service got active when , no confirmation message nothing and now all this, if their message means they will notify us than when it got activated why didnt we got message
CAN TASHAN –
CAN GC – hello you r not subscribed user to games club service
CAN HVA – dear customer ur not subscribed to this service
CAN MDEALS – dear customer ur not subscribed to this service
CAN BISCOOT – wrong keyword
CAN TPG – we have ur request for deactivation of time pass games, we will informu shortly, again, (when all this services have been started ,this is total rubbish, i dont even know how is this vodafone not getting all this, and if if activated than why arent we getting the messages when it was been activated, how is all this possible, )
CAN ISPORTS –
CAN BFFS – hello your request for BIG FAT STORE has been accepted we will inform u shortly, ,(this is another loot, now going on, last 2 months single download charge thing and now after putting up complaints and all regularly this is rubbish,how all this service have been started, )
CAN DINDO – you r not subscribed,
CAN MASTCLUB – you r not subscribed,
CAN MAC – your r not subscribed
CAN GAMESBUZZ – this service is not available,
CAN FOLLO – u rnot currently activated onFOLLO.
CAN BSCOPE – no service found
CAN TVM – u r unsubscribed to this pack, wow idont even know when i did subscribed to this pack, this is total rubbish
CAN VADDA – u rnot subscribed,
and many more, there is for sms reply from vodafone 111 its self,service not available. wrong keyword entered and all,
first of all explain me how all this sarted,when did those service started why i didnt got sms, and now after sending CAN sms to all of the VAS vodafone has in its 3rd party why i those sms come in reply that i will be informed for deactivation, and why not when those were started, why no messages for conformation also, Will I get any sms confirmation when I activate this service?
this is writen in vodafone page, Yes, if you activate the service through sms. You'll get an sms confirming the receipt of your request.
why no sms nothing than,i need explaination on this, , after i did complaint to TRAI that time i had one fake download charge, than now its more what is all this, is this a torture to me or what,
first of all there no ad on whatsapp , wechat, viber, cribuzz app this on ad of free UCbrowsre , nothing more, no ad in money control app, no ad in angry birds rio app, no ad in teen patti app, no ad inixigo app. no ad in m-indicator app, ibrowse cricinfo site, there r no such ads to click on, and what more , every single person from vodafone says we musthave clicked an add, r we fool, i m using 2G service from april 2013 till now, why only now these 3 months, why not previously if im using like an fool or illiterate person than why not from the start when i started using 2G service,
see this from that time when i started till today i using same see my usages,
bills usage
MAY 2013 – 677 MB no download charges, 2GB was free 12th april to 12 july
june 2013 – 1487 MB no download charges,
july 2013 – 1108 MB no download charges,
AUG 2013 – 300+ MB no download charges,
SEP 2013 – 465 MB no download charges,
OCT 2013 – 524 MB no download charges,
NOV 2013 – 899 MB no download charges,
DEC 2013 – 942 MB no download charges,
JAN 2014 – 675 MB no download charges,
FEB 2014 – 1014 MB no download charges,
MAR 2014 – 911 MB no download charges,
APR 2014 – 962 MB no download charges,
MAY 2014 – 850 MB no download charges,
JUNE 2014 – 972 MB no download charges,
JULY 2014 – 970 MB no download charges,
AUG 2014 – 771 MB and 01/08/14-22:51:42 hello1_tvallsouth_ 0:00 99 4 6
03/08/14-20:53:50 hello1_tvallsouth_ 0:00 30, what was downloaded, i dont even know,
SEP 2014 – 860 MB and 24/08/14-17:02:52 hungama.com_value_ 0:00 50 4 6
25/08/14-23:54:14 hungama.com_value_ 0:00 50,i have never ever started a caller tune srvices also in my whole 13 years of use of this service, from max to orange, orange to hutch and now hutch to vodafone, i have never started any service which i have to pay or i have been in any kind trouble so far, but now this is going over my head, now i think vodafone is just trying to make their tax money to pay by looting us in name of 3rd party service,
see this, same usages, if i m fool or illiterate than whynot i had done mistakes as ur vodafone people have been saying me that i may have clicked some link, so far i m using same thing which i had from when i started 2G services, but now from last 3 months its worse now, going over head,
well if vodafone people have tied up with the 3rd party services why not u informed the peoples who r using vodafone service, and why those are hidden, wedont need such 3rd party charges, -
I am Darshan from Gujarat. Using vodafone postpaid for 10 years with 3 different numbers. Recently I found charges of same nature Rs. 276 in September month’s bill & Rs. 147 in August month’s bill. I had written a mail to [email protected], interaction number 84330617. Answer given was completely unsatisfactory. They don’t give any scope to defend & this kind of service is not at all expected from a valued service provider like Vodafone. This is totally wrong. I have never used such sites & my amount must be refunded.
-
Hi dipali,
Request you to please resend your contact number using the following link. & we’ll definitely help you with your concern. http://bit.ly/1DPN6sd
Regards,
Vodafone India -
Hi Darshan Panchmatia,
Please help us with your current and alternate contact numbers in the following link and we will be glad to assist you. http://bit.ly/1ppPgoO
Regards,
Vodafone India -
Hi suvedha,
Please help us with your current and alternate contact numbers in the following link and we will be glad to assist you. http://bit.ly/1mPpHBK
Regards,
Vodafone India -
I was cheated on vodafone’s online website.
They have mentioned 247 as the price of 3G pack that is actually worth 449 and i thought there is some kind of discount or offer. By providing misleading Information they made me buy 2G data pack when i had asked for 3G sevices.The customer care says that they cannot do anything as they have the correct information and they are not responsible for the Website.
I have been cheated for Rs 247/-
-
Hello my Vodafone number is 9534087829 from Jharkhand. I have been wrongly charged Rs- 99.00 for so calledhello1_tvallsouth Service. God knows what this is. So do your customers service executive. They could not give me proper answer of my questions.
(1) If at all I have downloaded anything for which I have been charged. I demand the proper bill of the service. This is operator billing. Is operator right in saying we don’t know?
(2) This seems to be a new trend in india to cheat customers in the name of Internet downloading ever since DND came into effect. Doesn’t there seem to be a nexus between Vodafone and this so called other existing company?
I am willing to take this matter up farther until I get satisfactory answers and the solution. -
Hello sir,
Am a Vodafone prepaid user of Tamilnadu and my number is 8220000131. Last 30-09-2014 Rs.99 deducted from my main balance without any information from network side. I called 198 customer care and that guys telling am only activated THAT NDTV PACK from internet through 3rd party adds. Am using 3g services past 3years and also i know how 2 browse. I don’t want my money back. Just am leaving it like a thief stolen it. But U guys don’t do like this to all of your customers and blame ur customers. If u want money try any new business. Don’t cheat customers. If all of us ported to another network where u ll do your business? After using my main Balance and internet pack i planned to port out. Bye Bye Vodafone. -
Hi,
I am jibu john and I have been a Vodafone customer from past 8-10 years. I have actually migrated from hutch…I have many connection in my name..currently I am having problem with one of my connection – 8095377261 number and it is sad to know that Vodafone ir deducting the customer money without therlor knowledge and being a costumer for so long it is a shame. . The issue is same as what the other have posted. .
Mobilart_valuepack..
deals_mydala_99..
Mobilart_valueparkThese are the various packs which has be downloaded and I have not done it…and I have charged 204 extra.
I would like you to rectify it before my next bill or else I wil withdraw all my vodafone connection and also I am a corporate customer..I will escalate it to my friend who is a corporate relationship manager in my company..my company is one of the most leading companies in India now. If you loook at my profile you will know.
FYI – ! I called customer service and visited vodafonecoffice too but not much of help
Hope u wil loklok Into this and revert asap
My alternative contact num – 9886147652.
Thanks,
JIBU JOHN -
Hello,
I was charged Rs. 99 for a service I did not avail of. I did not get an SMS or any intimation informing me of the deduction. I am very frustrated as any attempts to call your Vodafone Customer Care were fruitless as I was unable to connect to your Customer Care Executive. It was just a waste of my time.
I hope you will be able to rectify this mistake.Regards,
Arpit -
So I finally spoke to someone and I found out I was charged Rs. 99 for a service called hello1tvallsouth. Never have I heard of this service, downloaded it or used it. I am still wondering where I could have downloaded this thing.
-
Hey,
I have been a Vodafone customer for many years and have not come across any problem till now. I was charged Rs. 99 by Vodafone for DNLD-HELLO1_TVALLSOUTH_99-HELLO1STORE on 3rd October 2014. I have never subscribed to this service and do not remember ever downloading anything of this sort off the internet. I am looking for an explanation and hoping that Vodafone India can address my concerns.
-
Hello Darshan Panchmatia,
We’ll check your concern & get back with an update in 2 days since we were not able to reach you on the number you provided us.
Regards,
Vodafone India. -
Hi Tushar Pandey,
Request you to share your current and alternate contact numbers in the following link so that we can address your concerns better. http://bit.ly/1EjUw7w
Regards,
Vodafone India -
Hi Arpit,
We are here to help and will do our best to resolve your concerns. Please share your current and alternate contact numbers in the following link. http://bit.ly/1EjVdNW
Regards,
Vodafone India -
Hi
I really dont understand why vodafone is doing again and again.Yesterday i recharged my number 8377830386 and today it deducted Rs 50 for some Vodafone Alert Service.
This happened with me 2-3 months back also when they deducted Rs 198 for various non-sense services and downloads and refunded later when i raised complaint on this forum. Now again they have done the same.
Vodafone guys, please stop doing non-sense again and again and refund my money back. I am a vodafone customer for the last 7 years and never encountered such things ever. What has happened from the last 4 months? Refund my money asap else i m gonna switch to IDEA or Airtel.
Thanks & Regards
Sandeep 8377830386 -
Hi
The same is happen to me on vodafone no . I am using as prepaid from 4 years and I havnt faced any deduction like wapvilla_ppd like that but when I switched to postpaid I suffer from dis.
Total deduction is Rs347
wapvilla_ppd
mobilart_valuepack -
Hi
The same is happen to me on vodafone no . I am using as prepaid from 4 years and I havnt faced any deduction like wapvilla_ppd like that but when I switched to postpaid I suffer from dis. I never subscribed to these Internet packs.
Total deduction is Rs347
wapvilla_ppd
mobilart_valuepack
vuclipindia_pack75
deals_mydala_99
wapvilla_ppdKindly help
-
Thank you Vodafone for quick and right solution. Vodafone lives upto its reputation. Only thing I want to say I want to continue to use Vodafone 3G only if this matter is thorougly examined and made sure it does not occur again.
Thanks a ton. -
Since my office working hours are odd, request you to contact me during either 1 pm to 3 pm or 7pm to 12am.
Appologize for inconvenience & Request you to hear my concern & then only come out with the solution.
Thanks & regards.
-
Fraud in Vodafone they deduct rs 150 from my account balance for hello1 store and one extra app but i cant do this activity no helpful reply recieved from customer care my no.99999168610
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I m using Vodafone no. From more than five years but they deduct 49+99
DNLD_DWAP_WAL_0049_PPU_FUT0013 and HELLO1_TVALLSOUTH_99_HELLO1STORE customer care does not provide any help to get my balance back vodafone fraud -
I have been charged Rs. 1289 for Downloads for month (september…30 for augysr and 100 for july….. where as no such download has been made.
So, i have looked upon all my past bill and found that the folowing charges have also been made:
my mobile no is 9823031207
i have been customer for last 16 years…but last 3 months this is happening
not expecetd from vodafone
Please reverse these charges as soon as possible. -
Recently 99 rs. were deducted from my Vodafone prepaid balance for no reason.When I checked with *111# it says DNLD-HELLO1_TVALLSOUTH_99-HELLO1STORE. I never opted for such service anytime.And the customer care executive is blaming me instead..What sort of service is this?They didnt even connect to their seniors, trying to evade the whole thing.Really cheap behavior from Vodafone.
-
Hi Sachin Darwatkar,
Sorry for the inconvenience. Please share your current and alternate contact numbers in the following link and we will help resolve your concerns.
http://bit.ly/1CXsEo6Regards,
Vodafone India -
I was browsing on the net and suddenly a website named mydala.com opens up and charges me for Rs 39 . please help me from this thing.
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Hello Friends,
I too have been cheated like you people on 4th October by Vodafone with the same download content tvallsouth. Looking at the chain of earlier mails, I feel Vodafone is acting smart. It thinks that it can loot Indian customers just because the Indian govt demanded the rightful tax from it. Hence, thru this game it wants to extract money.
But, enough of this cat and mouse game. I can not tolerate it any more. Today I rise and vow to fight for my brothers and sisters and for myself. I will take this case to the highest Court of the land. Vodafone, either you mend your ways or you will be kicked out of India.
Truth alone Triumphs.
Satyamev jayate! -
hi i am gyanendra 9626023236… This is serious scam on part of vodafone. From past 4 month every month my pre paid balance is deducted by varying amount for 49 rs 50rs 90rs nd now 89 rs.the customer care has no explanation for the same at an avg my prepaid account gets deducted by 150 or more. I use 3G data 2gb data pack every month and whenever I end a browsing session my prepaid balance drops down to a rupee or as less as it can get.i am frustrated with pathetic approach of Vodafone in dealing wid its customers. I urge all the readers to please pay attention to this comment and then decide ur opinion abt the brand and the company.i say Vodafone is simply cheating countless people like me so pls do not believe in this telicom thief. …
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DNLD-DWAP-VAL-0049-PPU-FUT00130 was downloaded and rs 29 and then rs 10 deduction… clear case of fraud as many users facing same problem… action must be taken if refuses d is not made.. this is cheating.. and atleast Vodafone is not expected to do this..
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Dear Team,
This is to share with you that 99 Rs (shotformat_dwnlp_9) has been charged in my bill (of Jun-2014) for download whereas I have not done any such download for which I have been charged.
I have initially raised request for this on 10-Jul-14 but got no response from your side. Again I talked to your CCE but he was also not able to resolve my problem.
I have been doing followups for last 5 months but got no proper response. Hence, requesting you to kindly take necessary action as soon as possible.
Details:
Mb- 7503719558
Bill: Jun-2014Thanks & Regards,
Satendra Srivastava -
Hi Devansh,
We will be happy to help resolve your concerns at the earliest. Kindly share your current and alternate contact numbers in the following link. http://bit.ly/1wadFCN
Regards,
Vodafone India -
Hi Amir,
Request you to share your current and alternate contact numbers in the following link so that we can address your concerns better. http://bit.ly/1wadWWl
Regards,
Vodafone India -
Hi Govind Agarwal,
We will be happy to help resolve your concerns at the earliest. Kindly share your current and alternate contact numbers in the following link. http://bit.ly/1wahWWP
Regards,
Vodafone -
Vodafone is looting people in the name of below downloads
#DNLD-SHOTFORMAT_DWNLP_99-SHOTFORMAT
#DNLD-HELLO1_TVALLSOUTH_99-HELLO1STORE
#d2c_mgossip_pack49I’ve been using Vodafone Service for almost 8 years. Recently, I have been charged many times with Rs 99 (Twice) and Rs. 49 (Twice) and additionally some more rupees (Deduction of Rs. 300 and more within a day). Some of downloads are mentioned above. I’m not sure what are those downloads and how it got downloaded. Moreover, I have 3G unlimited plan with 3 GB initial limit. Out of which only 300 Mb approx is been used so far. So even if I assume it got downloaded then it should come under 3G plan. Calling Vodafone Care is useless. First they will give you all useless answers and people who don’t take bait are told that their case will be escalated to seniors and if its genuine case then the money will be refunded, In the end there is no refund or no call from Seniors. If Vodafone is reading this complaint, then here’s my reference number: 84578106 (As I’m told by Customer Care). Vodafone, Also, if you can you please explain me what are this downloads?? and why am I charged even after having 3G Unlimited plan activated??
I’m tired of Vodafone …if this goes On..then I guess it time to change to different service.
James Mendes
(+91-9986967181) -
Vodafone cut my balance today 50 rs..please refund my balance..please
-
Recently 99 rs. were deducted from my Vodafone prepaid balance for no reason.When I checked with *111# it says HELLO1_TVALLSOUTH_99-HELLO1STORE. I never ever opted for such service anytime. I have also not authorised Vodafone to deduct any money from my balance prepaid account. I have Sent mails to all of their Nodal and appellate and it is of No use. They have this . THIS IS A BIG SCAM OF DEDUCTING MONEY FROM CUSTOMER FOR NO REASON. A supposed to be reputed company like Vodafone should refrain from that.
-
Hi James Mendes,
We will definitely help you with this and can understand your worry. Kindly share your current and alternate contact numbers in the following link and we’ll connect with you to discuss. http://bit.ly/1ENJaZt
Regards,
Vodafone India. -
Hi Dheeraj kumar,
We will be happy to help resolve your concerns at the earliest. Kindly share your current and alternate contact numbers in the following link. http://bit.ly/1ENNDeM
Regards,
Vodafone India -
Vodafone carged me with 49 rupees for nothing and when i asked the cce, they showed me some invalid ownload that ihad never wnloaded. I hope you will reverse me the ballance which vodafone deducted by scam.
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Rs. 178 has been deducted from my account in the name of the following downloads which i have not made:
DNLD_HELLO1_TVALLSOUTH_99_HELLO1STOREDNLD_DWAO_VAL_0049_PPU_FUT00130
D2C_NDTV_VALUEPACK
AND THERE WAS NO HELP FROM THE CUSTOMER CARE SERVICE.i am very disappointed and frustrated!! i am surely going to port my number to some other vendor and tell my friends to do the same. -
I have received the bill for my Vodafone mobile and it shows Usage Charges of 374.00 for igmicromax_gm_99 thrice.
I am not sure what these charges are as I have not accessed/downloaded any data from Micromax site.
I sent an email to Vodafone ([email protected]) and received a huge mail stating that those charges are correct and advising me on How to use internet and mobile applications.
Ohh. C’mon…. I know how to use my phone and internet.
On the other hand they are not sure what those charges are for. Reason provided “Due to privacy reasons”
Relationship No. 1.65516112
Bill Date : 05/10/14I think its time to say Goodbye to Vodafone.
Sanyam -
Recently i was charged Rs. 99 Twice on my vodafone prepade no. for allegedly using and subscribing to a “mydala” service. there has been no response from the vodafone side, the executive either just hangs up the phone or says that I must have accessed the link “by mistake” and even then it is going to charge me.
what kind of scam is vodafone running in collaboration with this mydala service, how could you allow a third party to access our private account and charge us money without even any intimation of the same.
there should be a quick redressal from vodafone side for all the grieved customer and being such a big company, they should stop collaborating with these fraudulent 3rd party websites. -
recently 450 rs were deducted from my Vodafone prepaid balance for no reason. when I called the customer care, I was informed that u had downloaded chargeable data from ndtv.com. I tried to reason out with the customer care guy that I had not downloaded anything chargeable from ndtv and my data pack was valid with more than 1gb balance and that there was no deduction from my data balance, but my pleas fell on deaf ears and ibwas infornes that I would not be reimbursed. I request all 3g users to please check their prepaid balance before and after surfing. THIS IS CHEATING ON THE PART OF VODAFONE AND I WISH TRAI TAKES A SERIOUS NOTE OF SUCH COMPLAINTS
-
Hi Dheeraj kumar,
We will get back to you in sometime as there was no response when we called your number 8****3***6 at 10:16 AM.
Regards,
Vodafone India -
Hi,
Even I am being charged Rs. 50 every month since I have taken the connection in name of downloads mobilart value pack or mgossip which I am pretty sure have not done. They say that its been charged correctly. This is not the first time I am using mobiles. Nor the first service provider. But its for the first time I am seeing such ridiculous charge. And when you ask them for details they fail to even furnish the exact site visited on grounds of privacy and all frivolous excuses.
I fail to understand how is it that so many customers are having same problem with the same service provide and the company is just replies “the customer is charged correctly”. If it were for one or two customers we could understand that we are trying to shave off company. But if one googles up vodafone complain there is umpteen complains for false billing in name of such download to confirm that there is something really unfair or fishy going around in vodafone. Strange how can a company take so much blemish on its name and not investigate into why there so much hue and cry about their billing. Either they know the reason and are taking the customers for fool or they dont care about their reputation.A much peeved customer
-
Hi Diganta,
We are here to help and will do our best to resolve your concerns. Please share your current and alternate contact numbers in the following link. http://bit.ly/1wy9XTN
Regards,
Vodafone India -
Hi Siddhartha,
Request you to share your current and alternate contact numbers in the following link so that we can address your concerns better. http://bit.ly/1w5vBAz
Regards,
Vodafone India -
Hi Gourav,
We are here to help and will do our best to resolve your concerns. Please share your current and alternate contact numbers in the following link. http://bit.ly/1wyah4L
Regards,
Vodafone India -
Hi Aman Beriwal,
We will be happy to help resolve your concerns at the earliest. Kindly share your current and alternate contact numbers in the following link. http://bit.ly/1wyaK7c
Regards,
Vodafone India -
Hi nirmal,
Request you to share your current and alternate contact numbers in the following link so that we can address your concerns better. http://bit.ly/1wyblWi
Regards,
Vodafone India -
Hi amrita,
We are here to help and will do our best to resolve your concerns. Please share your current and alternate contact numbers in the following link. http://bit.ly/1wybAkg
Regards,
Vodafone India -
Hi sanyam Ghatge,
Sorry for the inconvenience. Please share your current and alternate contact numbers in the following link and we will help resolve your concerns. http://bit.ly/1wybTeU
Regards,
Vodafone India -
Hello Satendra Srivastava,
We’ll call you back in a short while since we were not able to reach you when we called 7****1***8 at 6:14 PM.
Regards,
Vodafone India. -
Hi
I just got charged by mydala.com Rs 99 for no reason i didnt visit thier site or clicked any link..this is highly frustrating and why doesnt the government or vodafone block such cheating sites which rob our hard earn money in broad daylight..highly unsatisfied Vodafone user. -
Vodafone has fraudulently activated
#DNLD-D2C_NDTV_VALUEPK_99-NDTV
and deducted Rs.99, bcoz i clicked some link, without even confirming from me.
Also, Rs10.00 for Vodafone alert service.Please refund, or we’ll have to go to consumer court.
phone – 8447552630 -
I have been charged Rs. 49 twice i.e. Rs. 98 for Downloads “d2c_mgossip_pack49″ in last few days where as no such download has been made.
Please reverse these charges and reply as soon as possible.
-
Hi Vodafone India,
I have the same problem as Mr.Rohit (just a few posts above). While surfing the internet yesterday, i was redirected to mydala.com via a pop-up. The website said they are charging me Rs.99, son after which I recieved an sms mentioning the same. Today morning when i checked my bill summary, it was charged Rs.99. All this happened without me doing anything. How could vodafone allow such websites to charge ua anything without our consent. Please see to it. And help all of us get red of this menace.
Regards
-
Hi Deepak,
Request you to share your current and alternate contact numbers in the following link so that we can address your concerns better. http://bit.ly/1yGGLye
Regards,
Vodafone India -
Hi Rohit,
We are here to help and will do our best to resolve your concerns. Please share your current and alternate contact numbers in the following link. http://bit.ly/1yGHboi
Regards,
Vodafone India -
Vodafone deducted Rs 99/- from Vodafone mobile balance without informing me. Only send an SMS that I have purchased a coupon to participate a lucky draw competition for a travel to Singapore in m.MyDala.com. Then vodafone customer care saying they can do nothing because I did a chargeable download from MyDala.com.
But the fact was I didn’t do anything like that, I even didn’t know what Mydala is.They are fully cheating and making corers these ways.
Please help us, my number is 8390203562 and they deducted Rs.99 dated on 28/09/2014.No one can solve your problem, we all need file a case in court against them. (Like mydala.)
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My number is 8188882424
I am shocked to see that there are so many people who are facing the same problem and even the names of the sites sound familiar.I received my bill yesterday and there is a download charge of Rs 99 on my bill. I called up customer service and they told me that the charge is for accessing a website by the same Hello Travel.
On accessing the website via my broadband I see that this is a travel website. In the past one month I have not traveled anywhere and neither have I been planning.
It seems like Vodafone is trying their luck of extracting money from customers who do not pay attention to their bills.
-
I had received following reply before two weeks:
VODAFONE INDIA
Hello Darshan Panchmatia,We’ll check your concern & get back with an update in 2 days since we were not able to reach you on the number you provided us.
Regards,
Vodafone India.I had replied as mentioned below
Darshan Panchmatia
Since my office working hours are odd, request you to contact me during either 1 pm to 3 pm or 7pm to 12am.Appologize for inconvenience & Request you to hear my concern & then only come out with the solution.
Thanks & regards.
Post that not received any feedback on the same… Would request your attention to the matter.
Thanks & Regards
-
Hello Vodafone India,
I have submitted all the details as requested, please reply ASAP. My no is 9049307346. Hope today money will be credited to my account.
Thanks,
-
Hey Vodafone India,
I am facing the same problem with Vodafone service from past 2 months. some downloads from hello1_tvallsouth_ and wapvilla_ppd. God knows what they are.
It unethical to rob your loyal customers. Kindly change your act Vodafone or I will be left with no choice but get in touch with consumer court.Regards
Sushant Bhosale
9820314109 -
i m joshi nayan-97 12 16 47 32
i was too loyal customer of vodafone until they cheated me on wrongfully deduction of balance in 99 and 49 rs
they deduced it and after they are not replying at all.. just repeating that they have deduced in internet .. but that is totally wrong without my concent, i never gone to that website that they are claiming i used.
i am using vodafone in 5 cell of family but i m now doing portability
-
My phone Number 99620 67702 (Chennai zone)
DD/MM/YY-Time Number Charges(Rs)
12/04/14-13:08:13 javagame50_wap 50
14/04/14-12:45:43 javagame50_wap 50
10/06/14-21:47:59 igmicromax_gm_99 99
27/08/14-11:30:38 igmicromax_gm_99 99
27/08/14-22:56:02 igmicromax_gm_99 99
28/09/14-08:09:44 igmicromax_gm_99 99Almost every month i have been charged for downloading some app from igmicromax_gm_99 which i never did. I have not accessed/downloaded anything from micromax site.
I am not sure what these charges are as I have not accessed/downloaded any data from Micromax site.on April they have charged me for downloading javagame50_wap
On the month of May i sent a mail to [email protected]
They replied with a mail mail stating that those charges are correct and advising me that downloading is always charged.
Email date: 17/05/2014
Interaction number: 773359190
(During this period. I have been using the very basic model Nokia101 which don’t even support java. How and why should i download a java game???)I thought this won’t happen again and i didn’t took it serious. But after then almost every month they start deducting Rs.99 for downloading this igmicromax_gm_99
I don’t know why a big company like vodafone doing such silly nonsense things. -
Vodafone charged more than 50 inr twice in a month ,for internet charges though i am using internet packs .They said it is some websites where browsing is chargeable.they showed the issue with a code :DNLD-DWAP_WAL_0049_PPU_FUT00130.
where as no such download has been made.My mobile no. is 7795249251
Please help for the same and reverse the charges ASAP.
Regards,
Shobhit Goyal -
Hi, i have been charged rs. 75 for downloading DNLD-SHOTFORMATS_99VALUEPACK_75_SHOTFORMAT. I haven’t downloaded anything like that. Please refund the amount to my acc.
My mobile no is 9787445225
Thank you -
Vodafone had charged 99Rs under “d2c_ndtv_valuepk99″ packI didnt get any packactivated message ..When i asked customer care no proper answer had been given “just said downloading charged”
Shashikant naik
9594771607 -
Vodafone deduct my rs.30 for nothing..
So i want my balance back… -
Hi Aditya Singh,
Request you to share your current and alternate contact numbers in the following link so that we can address your concerns better. http://bit.ly/ZFTBO7
Regards,
Vodafone India -
Hello,
We did not get any response when we called the number you shared with us. We’ll check your concern & get back in 2 days.
Regards,
Vodafone India. -
Hello Sushant Bhosale,
We’ll revert to you in a short while with an update on your concern since we did not get any response when we called your number.
Regards,
Vodafone India. -
i m joshi nayan-97 12 16 47 32
i was too loyal customer of vodafone until they cheated me on wrongfully deduction of balance in 99 and 49 rs
they deduced it and after they are not replying at all.. just repeating that they have deduced in internet .. but that is totally wrong without my concent, i never gone to that website that they are claiming i used.
i am using vodafone in 5 cell of family but i m now doing portability
-
Vodafone deducted Rs 297/- from Vodafone mobile balance without informing me. Only send an SMS that I have purchased a coupon to participate a lucky draw competition for a travel to Singapore in m.MyDala.com. Then vodafone customer care saying they can do nothing because I did a chargeable download from MyDala.com.
But the fact was I didn’t do anything like that, I even didn’t know what Mydala is.They are fully cheating and making corers these ways.
Please help us, my number is 9582726644 and they deducted Rs.99*3. in my current month bill. -
I have been suffering with the same problem since the last 3 months…and the website links are also similar to those which are posted in the comments above…Some of these are ndtv value pack,mydala. Repeated calls to the Vodafone Customer Care have been unfruitful…I have lost around Rs.500 in total during the last 3 months without using or browsing any of the above mentioned sites…Please address my problem or else I will have to port my number to some other reliable service provider.
-
Hi Sourabh,
We will be happy to help resolve your concerns at the earliest. Kindly share your current and alternate contact numbers in the following link. http://bit.ly/1z3aulc
Regards,
Vodafone India -
Dear All,
Vodafone has become such a fraud as well as stealing company. Last time just before the Dussehra, my 1GB 3G data got consumed withing only 5 days, while I used on whatsapp, not even FaceBook ( as I am not in it ).
Now yesterday I had recharged it with Rs. 222/- and today I am left with Rs. 172/-.
When I asked the customer care, they told me, I had downloaded DNLD-DWAP_WAL_0049_PPU_FUT00130 file at around 1:43 am last night, probably at my sleep. When several times, I tried to tell them, that I did not do anything such, the CC executive told me – that she can understand my worries and regret for the same, but cant do anything on top of it.
This is really ridiculous, that a company like Vodafone is doing so much of Fraud, to make it’s living.
However, can you please suggest any remedy ?Tanisha
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Please resolve my issue as i have not recieved any help on this. There is no other option except to close me all vodafone connection. No more service . As my number is 9582726644. I have already entered my details on above suggested link. This is not usefull. I have mailed so many times to corporarecare email id….but it does not work. There is no option , hey is there anyone from vodafone who can help and others who can suggest how to go consumer court.
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I am deeply diappointed that vodafone has deducted a sum of rs.49 fraudulently, saying that i had clicked on some advertisement online. It reads as.. Dwap…wal…0049…ppu….fut00130…. I did not download anything of such manner. I need my balance back.
-
Hello Sanjeev kumar,
Please share a suitable time to update you since you (9****2***4 at 3:55 PM) were busy when we called yesterday.
Regards,
Vodafone India -
Vodafone has deducted rs.75 for some stupid thing written as
Dnld-deals_mydala_75-mydala
I haven’t opten for anything as such…
Why are u deducting for such stupid things???
I want my money back asap -
My postpaid vodafone number is 7798801032.
In past several months I have never faced any problem with vodafone services, But past two months I have been charged unnecessarily.
I have been charged for false usage like mydala, hello, and so on.
Duration written in front of all such sites is 0:00 but have been charged 99 for all.
Please deduct Rs. 790 from the current bill and regenerate the bill.
Please stop ALL MY SERVICES.
-
Hi Tanisha,
Request you to share your current and alternate contact numbers in the following link so that we can address your concerns better. http://bit.ly/12PdEf1
Regards,
Vodafone India -
I have been charged Rs.60 twice in the past 20 days. The vodafone customer care claims i was charged for a download, which i did not do. I have checked my phone twice and there were no downloads. I have an active GPRS account and yet i am being charged. This is absurd
-
Even I was also charged Rs. 100 for download.
My Mobile number is 9962138555 -
Issue: Since 3 months, my postpaid bill started increase Rs. 49 per month.
Usually I used to get around Rs. 350 per month since years.
When I check bill in detail, there is a charge item “MOBI_GAME_49” and costs Rs.49/-
When I call Vodafone customer care, your call center representative told me its charged as I downloaded some games from internet.But, I never downloaded any game. Also when I asked them what is that content and from which site, I downloaded . But till now Vodafone i snot able to resolve my issue.
My questions :
1. Why Vodafone is charging without my knowledge. At least the respective site/link should denote it’s going to chargeable by Vodafone.
If that is the case, When I downloaded paid game/content from internet, it has to take me some paying gateway.
Ex: when go to google play paid games/content, it will take me to payment gateway. Whereas it is not happening here.
Al least Vodafone has to give some message that its chargeable content. Do you want to proceed or not.
Without my knowledge or any message/confirmation how Vodafone can charge this. This is not at all acceptable.2. I started explained to Vodafone care representatives the respective download site must of partner site of Vodafone.
But still those guys are unable to understand what I am saying.
Also since 2 months, I am calling to customer care and asking them to remove that content and it should be chargeable,
Every time they log one service request and they will say that we will ensure it won’t be repeat next time.
But every month it is coming. Customer care could not answer my question why Vodafone is charging behalf of some site that is too without any prior message/confirmation from user.Regards,
Nagendra.
9885490126 -
Hi Yusha Patel,
We are here to help and will do our best to resolve your concerns. Please share your current and alternate contact numbers in the following link. http://bit.ly/1t94Fhq
Regards,
Vodafone India -
Hi NAVIN,
Request you to share your current and alternate contact numbers in the following link so that we can address your concerns better. http://bit.ly/1t94UsM
Regards,
Vodafone India -
I am repeatedly complaining for charges laid down for download in my last 2 bills which I have never done. I have paid bills also including those amounts in order to avoid late payment charges, etc. I have been raising this concern here for multiple times however no response is given by Vodafone. Inspite of the fact that complaints coming post my complaint are being answered. This is totally annoying & least expected from a reputed organization like Vodafone. In case Vodafone is not going to help me on this, would request them to please let me know clearly so that I can proceed towards my next course of action.
-
Hello Chetan Krshna,
We understand your concern, Let us quickly help you with this. Please share your number with us in the following link, we’ll get back to you with assistance in a short while. http://bit.ly/1xyUCmp
Regards,
Vodafone India. -
Hi,
I am a corporate plan user E_Connect_3G299
For bill of this month i see total 424/- deducted as download charges for certain things that i am completely unaware of as they existed.
d2c_ndtv_valuepk_9 : Rs.99
wapvilla_ppd : Rs. 49
hello1_tvalsouth_ : Rs.30
d2c_mgossip_pack49 : Rs49
deals_mydala_99: Rs.99
wapvilla_ppd : Rs.49
wapvilla_ppd : Rs.49
Total: 424/-Please revert these deductions AND SEND ME A REVISED BILL.
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HI,
I am facing the same issue with my postpaid number 9654342211. This month I have been charged ₹540 for services like d2c_mgossip_pack49, wapvilla_ppd, hello1_tvallsouth_ & videos_sbits_2. I haven’t used any of these services and the customer care is not able to provide me a solution for this. Request you to please check and reply asap
-
vodafone dont even care to reply me now, two times i send my number but no answer,
all r sleeping now,
-
I am using Vodafone 9962792273 from last one and half year in Chennai. Before that I had nice experience with Vodafone in other state. but now a days its too irritating because i lost 250 rupees with in one week the reason which I got from customer agent that i downloaded some wallpaper and Videos which I didn’t. I called to customer agent they are saying that its my fault and have some problm with Android phone customer. one time agent said that they will return the deducted money in my account with 24 hour but I think that was only Consolation. and i didn’t received any money and after 2 days again 99 rupees deducted.but there is no Refund system for this type of deduction in Vodafone?????
For your information I am not new in Vodafone or android phone so this is wrong to saying that I click some unnecessary link and downloaded some wallpaper and videos. I faced these problem earlier also in Vodafone and I was lost with 500 money in two weeks at that time I thought it will not happen again in future but faced same after 4-5 month. the Question is —
1- How long it will happen ???
2- Is there no option for refund if customer will not responsible for deduction???
3- Are using smart phone or Android phone is illegal (not right)???? -
Hi Avik Ray,
Request you to share your current and alternate contact numbers in the following link and we will help resolve your concerns.
Regards,
Vodafone India -
I WOULD LIKE TO THANK CONSUMERFORUMS.IN AS VODAFONE PROMPTLY GOT BACK TO ME, INFORMED ME ABOUT ITS REASONS FOR CUTTING THE CURRENCY AND ALSO GAVE ME A REFUND FOR THE SAME WHICH WAS CREDITED TO MY NUMBER WITHIN FOUR HOURS OF THE CALL. MY ONLY CONCERN IS ABOUT THE FACT THAT I HAD TO COME TO A ONLINE FORUM TO GET MY PROBLEM SOLVED. CAN’T VODAFONE LOOK IN TO CUSTOMER COMPLAINTS WHEN THEY APPROACH IT DIRECTLY. MOREOVER, IS VODAFONE REFUNDING ONLY THOSE CUSTOMERS WHO HAVE TAKEN THE EFFORT TO POST THEIR CONCERNS ON ONLINE CONSUMER FORUMS. LOOKING AT THE WAY THE COMPANY RESPONDED TO ME WITHIN A DAY OF ME POSTING MY COMPLAINT, IT IS EVIDENT THAT IT KEEPS AN EYE ON SUCH FORUMS. ALSO WILL THE ONES WHO DO NOT POST THEIR PROBLEMS ON FORUMS BE CONTINUED TO BE IGNORED?
BUT VODAFONE, DON’T YOU PEOPLE THINK THAT IT IS BETTER FOR YOUR COMPANY’S REPUTATION IF YOU ADDRESS YOUR CUSTOMER’S CONCERNS BEFORE HE OR SHE GOES TO A PUBLIC FORUM? -
A total amount of Rs.376 has been added to my vodafone postpaid bill saying that i have downloaded some chargeable content from internet. I have an active internet plan of 5GB. My number 9884838935. They are saying that these are 3rd party services and vodafone do not have responsibility. If in case i need any chargeable content (eg from google playstore) i will pay through my bank only. Here vodafone is requesting me to pay the amount to vodafone only and not to the 3rd party provider! These corporate are cheating their customers. I have registered a complaint with their customer care, Nodal officer & appellate authority but still no clear response. All they say is that it is a chargeable content… Unless the extra amount is waivered off, I am planning to PORT out from vodafone after this month. I request all readers not to take a vodafone connection as you will lose your money.
This is what i see in my detailed bill :
01/10/14-12:25:00 shotformat_dwnlp_9 0:00 9 9 46
01/10/14-12:26:36 d2c_ndtv_valuepk_9 0:00 9 9 46
01/10/14-12:33:17 hello1_tvallsouth_ 0:00 3 0 46
01/10/14-13:27:34 wapvilla_ppd 0:00 4 9 46
22/10/14-18:18:06 deals_mydala_99 0:00 9 9 -
Hi,
Its been 4 days now since i have posted my comments and haven’t received any reply yet. Please check and reply. My issue is with my postpaid number 9654342211.
Thanks.
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Iam a vodafone customer in ap. Using 2g data plan.vodafone has charged me rs 49 downloading value pack at least 10 times in last 6 months thay charged at leat 500 rs for downloadsponseing a stuff which i had not downloaded , i called to customer care many times regarding the same issue but not even a sigle penny credited in my account and i dint get any proper response .my mobile number is 9030453015
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I am Dr Mohammed Wasim khan
I have Vodafone corporate connection, I have been charged 148/- RS this month telling it’s regarding downloads, with deals mydala for RS 99/- and wapvilla_ppd for RS 49/-. When I called Vodafone customer care they were unable to explain why is this for.If any deal or wap service in a question is going to charge the consumer then he or she needs to be warned and receive a msg for same which dint happen in this case especially as I am postpaid consumer they shouldn’t wait for bill cycle to find surprises like this. If Vodafone is not going rectify these things then I think only option left for me is to port to another service provider like air tel at least I will not get cheated in name of service as have so many others above.
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Hi Chetan Krishna,
We are here to help. Please share your current and alternate contact numbers in the following link so that we can assist you.
http://bit.ly/1ug9TuHRegards,
Vodafone India -
Hi Mohammed Wasim khan,
We are here to help and will do our best to resolve your concerns. Please share your current and alternate contact numbers in the following link. http://bit.ly/1qlQ3bh
Regards,
Vodafone India -
I have been the victim of the same last 4 months, the day I recharge my prepaid account, next day 70-80% is deducted for two wap downloads by default. When approached , call center guys have no concrete answers and try to bully saying it was some porn application subscription and it would stop automatically.
Whenever we surf sites with mobile views, it automatically pops up windows in teh back ground for porn adds, and subscribes for it, and this is a lifetime offer.
Vodafone guys happily say they cant stop it even if the customer wants and it would be like it. they have one universal solution, threaten customer that its porn that resulted in subscription and they will keep on deducting , or we have to give a written complaint to their center.
T.R.I.E. seems sleeping. And vodafone enjoys earning on hard sweat and blood, as it doesn’t have guts to earn through a decent data and call network.
They also by default switch the 2G SIM to 3G , and when you get used to 3G speeds, reduce speeds to 2G , still charging for 3G. Reasons given are silly like network engineer will come and check or you need to replace the SIM (their own website mentions that SIM need not be changes for 2G to 3G migration.
Anyone from Vodafone listening? You guys suck. Have a fair way of earning.
*****
Advise my fellow sufferers to switch to TATA DOCOMO, as their services are improving at a tortoise speed. -
Hi,
I have lost an amount of rs. 49 today for downloading DS_SHOTFORMATS something like that. This is the second time in 2 weeks.
Whenever my balance comes more than 50 they are deducting. Please help me and kindly refund the amount. Or at least stop this happening in the future.When i complained previous time with the same i didnt get any response. Please help me.
Thank you,
Nisvin -
IAM a VODOFONE CUSTOMER IN ANDHRA PRADESH , I AM USING 2G DATA INTERNET PLAN. FROM LAST 6 MONTHS I HAVE LAST MORE THAN 500 RS FOR DOWNLOADING CONTENT WHICH I NEVER DID. I TRIED TO CONTACT CUSTOMER CARE PERSONS REGARDING THE SAME BUT THEY DONT HAVE CLEAR CUT ANSWER FOR MY QUESTIONS.
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I am using vodafone postpaid connection. I observed charges of simmilar nature Rs. 276 in September month’s bill, & Rs. 147 in August month’s bill & Rs. 197 in October’s bill. This is totally wrong. I have never used such sites & my amount must be refunded immediately before payment of October’s bill, i.e. 14/11/2014.
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I am also having the same problem,
My mb no is 8377892432 (Delhi circle)
Alternate no is 9688218262
I have been two times detected Rs.15/- each (Total – Rs.30/-) for the service dwld-d2c_mgossip_15_pack-mobigossip.
I didn’t activate any such service, plz deactivate the service and refund the detected balance. -
I am a vodafone customer. Recently got ported from aircel. From past two days my balance getting deducted for no reason. I spoke to customer care in this regard, they said I have downloaded something.. Hence I searched in Google about the deduction by using the reason that the executive has given. As a search result I found the similar complaints in this site..I came to know that it’s a fraud made my Vodafone.. Details of deductions are as follows
1) HELLO1_TVALLSOUTH_30-HELLO1STORE. Deduction Rs30/-
2)DNLD_DWAP_VIDOO30_PPU_MOBOO414001..Deduction Rs30/-Kindly respond and sort it of.
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Hi Bharat,
We are here to help and will do our best to resolve your concerns. Please share your current and alternate contact numbers in the following link. http://bit.ly/1y2HFkW
Regards,
Vodafone India -
Hi Darshan,
Please share your current and alternate contact numbers in the following link and we will help resolve your concerns. http://bit.ly/1tZOKnl
Regards,
Vodafone India -
hi all what ever you guys saying its absolutely right,recently i have taken vodafone postpaid connection 3 months ago whenever i am taking the connection service provider told no hidden charges as per your company we have some 325 plan for month so i taken that fine,but after that my first bill came in that bill they added some 1325 rs as monthly charges and given discount some 1000 among that 1325 ,and added some miscredit charges 40 rs and some tax 43rs total made as 408 ok 100 rs not matter ,next in 2nd bill they made bill as 1805 rs in that bill they added some value packs which are
HELLO1_TVALLSOUTH_30 Deduction 99rs/-
wapvilla_ppd 49 +49 2 times total 98rs
d2c_ndtv_valuepk_ 99rs total 296 rs they addednext thing is usage data charges 2381 rs
as per my plan they are offering 1gb data free for month :-
unfortunately i exceeded that 1gb usage they have not sent alerts messages also concern data usage . so i used 500mb extra for this they charged 2000 rs extra.
in that once again they are saying we gave 1000 rs discount,its very ridiculous ,for 500mb 2000rs charged ,finally they made bill as 1800 rs ,i asked 4 times vodafone corp to reduce the money from this bill ,but they are not ready to do ,they had no proper explanation also,one guy spoked ridiculously from vodafone corp, they are saying happy to help,but no such help from vodafone,anyway i have sent request to close fraud vodafone postpaid connection,in future also no chance to vodafone network from my family or friends happy to leave vodafone fraud………….. -
Hi k anil kumar,
We are here to help and will do our best to resolve your concerns. Please share your current and alternate contact numbers in the following link. http://bit.ly/1qr27rJ
Regards,
Vodafone India -
Hi Everyone,
I just got an idea. Let us create a whatsapp group named “Vodafone Fraud”. If any member of group faces any issues, we will start online campaign against the company. Let us be UNITED!!!
Those who are interested can send me their mobile number through my mail id :- [email protected] or number 9884838935
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Dear Sir,a long time i using your vodafone services.but as on 22/10/2014 wrong charges deducted without subscribtion in my vodafone number 9646350110 and service name DM-MYDALA first 99 rupees deducted.after 1 second 75 rupees deducted so total deducted 174 rupees.so please refund me or gave me any reply on 9646350110 or [email protected] i wait….
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hi I m having same problem. my no. 7837880650 punjab circle. m using vodaphone. yesterday balance 30 deducted from m no. for service D2C-NDTV_VALUEPK_30_NDTV. bt I hv nt downloaded
refund my balancehi m also facing same problm
balance 30 deducted for downloading DNLD-D2C_NDTV_VALUEPK_30_NDTV which I have never downloaded nd even I have not received any massage regarding deduction. earlier also I faced same problem.
refund my balance -
I am a Vodafone postpaid user and in my current bill I have been charged Rs 99 for something shown as deals_mydala_99 in my bill.However I have never subscribed to any such deal nor I have clicked any links to enable such a deal.I called up Vodafone complaint number 198 to raise a complaint but they neither had any details what this deal was nor were they willing to take any complaint for this.
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Vodafone has charged me for HELLO1_TVALLSOUTH_30-HELLO1STORE
On my mobile no. 9619813828
Dont even know service is this. I didnt activate it. Kindly respond and sort it off. -
I am using Vodafone Postpaid Plan since Last 2 years. But in this month cycle Vodafone has unnecessarily charged me 760Rs for wapvilla_ppd, hello1_tvallsouth, d2c_ndtv_valuepk, deals_mydaala_99, shotformat _dwnlp, d2c_shotfromats. I have never heard of these terms before and which I had never downloaded. When I called their Customer Forum for explanation, they had no proper explanation and arguing unnecessarily.
I am quite satisfied with Vodafone Services. If they are gonna make unnecessary charges like this Then i have to trash Vodafone Sim and Switch to airtel or other alongwith my corporate friend circle. -
Hi Sahil,
We will be happy to help resolve your concerns at the earliest. Kindly share your current and alternate contact numbers in the following link. http://bit.ly/1tkiaaB
Regards,
Vodafone India -
Hi Ritesh,
Request you to share your current and alternate contact numbers in the following link so that we can address your concerns better. http://bit.ly/1tkiohU
Regards,
Vodafone India -
yes
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hai salimohammed007 yes we have to create one whats app large group for this kind of frauds by vodafone why these guys adding this kind of amounts,we need to make that whats app group
with large amount(in thousands) victims by vodafone,i contacted corp vodafone those are answering irrespectively and spoken with me ridiculously and no proper explanations?
for my plan they are offering some 1gb free for month its oks good,
but if you see in our bills they are adding some packs which was i never here before after i have seen my bill i shocked ,
they charged 300rs for that wapvilla,ndtv south,and some one more pack is there for all these they charged 296 rs
continue reading in my next comment -
finally my question is vodafone offering mobile data respective to plans ,so as a customers we are using mobile data its also fine,we do browse in our mobile what ever our desired sites,as a customer how we know which is chargeable site ? which is not chargeable site ?we can use our allocated mobile data what ever we want am i right ?
if you going to create whatsapp group for this i will support you this my vodafone postpaid num 9916799789 ,my fav reliance gsm num is 9014907729 both numbers are available in whats app ,my mail id:- [email protected] ,let show our common mans power unity is strength
continue reading in next comment -
Hello balwinder,
Please suggest the best time between 9 AM to 6 PM when we can reach you since we did not get any response when we called 7****8***0.
Regards,
Vodafone India -
Vodafone cut my balance today 10 rupees..please refund my balance..my number 8010132096
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I have just received my prepaid bill of month october of no 9427726620.
Vodafone had cut 49 for any rubbish downloading charge for d2c_mgossip_pack49 .
I am using iphone. So no chance of any external download .
This type of issue i have also faced with Vodafone 2 month back .That time vodafone has cut 99+tax. When i have complain they reimburse 99 in my next billing cycle but without tax. I have prroof of both the bill.
When u cut u add tax and when u reimburse with out tax. What a nonsense practice this is.
So plz look in my case as soon as possible . And when u reimburse plz do it with tax.
One more thing why this type of nonsense things occures in such a great company? -
Hello balwinder,
We called 7****8***0 at various intervals but there was no response from your end hence request you to specify a suitable time between 9 AM to 6 PM when we can reach you. http://bit.ly/1tWWUNm
Regards,
Vodafone India -
Vodafone charged me Rs 542/- for download contents which I haven’t downloaded. Even if we download anything it should be deducted from our 3G data package And should not be charged separately. If Vodafone is charging for downloads, does this means that Vodafone itself is providing those nonsense download contents? If yes then where is the contents pricelist? How user should know that they are going to be charged in their mobile Bill?
-
Hi Amol,
We are here to help and will do our best to resolve your concerns. Please share your current and alternate contact numbers in the following link. http://bit.ly/1GH0tMT
Regards,
Vodafone India -
Hello Dheeraj,
We will call after sometime as we were unable to contact you on 8****3***6 & 7****6***6 at 10:45 AM.
Regards,
Vodafone India -
I am also charged for downloading content wapvilla two times that is 49 + 49 rs
which i never used such contain i asked customer care for this they has no proper answer my post paid number is 9168453366 and the same thing happened in my last bill also which charged of rs 99 for NDTV content -
Guys I have created a hashtag #WAPFraudVodafone and #wapvilla_ppd on Twitter. Please share your experiences on twitter with this hashtag and create a social media wave against this Vodafone WAP billing fraud. Also share your experiences on Facebook page : https://www.facebook.com/WAPFraudVodafone
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Replies from VODAFONE INDIA are just to show off that concerns are being addressed. I have already shared my number with Vodafone with Corpcare, Facebook Vodafone page and Vodafone India twitter handle. Nobody called me yet !!
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Hi Ankeet,
I have created a hashtag #WAPFraudVodafone and #wapvilla_ppd on Twitter. Please share your experiences on twitter with this hashtag and create a social media wave against this Vodafone WAP billing fraud. Also share your experiences on Facebook page : https://www.facebook.com/WAPFraudVodafone
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Vodafone has billed me for downloaded content wapvilla_ppd -Rs40 and hello1_tvallsouth_ – Rs 30 in my Oct 2014 bill. I have never visited any of these websites or downloaded any of this content. On investigation i found out that there are thousands of customers with the same complaint about wapvilla_ppd and hello1_tvallsouth_. This seems like a fraud because thousands of consumers cannot be wrong. Something from the vodafone network is initiating these downloads and Vodafone is charging the consumers for them to make money. If i am billed again for these charges i will take this to the highest level possible.
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I am a Vodafone Customer from Karnataka.
Vodafone has charged me Rs 75/- for downloading SHOTFORMATS_99VALUEPACK_75-SHOTFORMATS.
I’d never downloaded this service or app.When I called their Customer care they had no proper explainations.
So I request you to solve this issue immediately. -
Hi,
This is shobhit goyal and my mobile no. Is 7795249251.
Today I recharged my Vodafone account with 155 rupees, in my best offer it was showing recharge with 155 rupees and get 1GB 3G data for 30 days but I got only 750 mb only for 21 days.
When I checked with customer care then they didn’t provide me any satisfactory answer and also they refused to raise complain for the same.Please check once and provide me the whole benefit whatever it is showing in my best offers.
Now a days i am facing diff. Diff problem in vodafone if it is like that then I have to move to another operator.
Regards,
Shobhit Goyal
7795249251
[email protected] -
My Voda no. 9876275055
Rs99.00 Is deducted from balance for ” DNDl-D2C_SHOTFORMATS_TINYTV_PPU_99-SHOTFORMAT”
Which i never downloaded nor request for the same. Kindly resolve my problem and credit Rs 99.00 in my voda acct.
Thanku -
You keep cancelling money from my account saying I have downloaded stuff when I haven’t. I’ve complained once before. This is plain theft. Kindly return my money back. I’m sick of this. Stop stealing from clients.
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I have a Vodafone no 9050450666 on 9 Nov 2014 my balance deducted rupee 25 for bala Dj. I naver used this service. I am very disappointed form vodafone.Plz refund my balance in my account. Regards vikram
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Hi even i face the same issue. I have been charged Rs. 409 last month and Rs. 232 this month again for some wapvilla_ppd download. I had sent mail last month to vodafone customer care, i get a call from an excutive and a reply was a harsh message that it will not waived off. When asked what are those charges and why there has been no intimation either from vodafone or from the site we use no reply, but u have used it and cannot be waived. What sites are those so that we can check if used it, reply – we do not know and have the access,…..and i don’t understand how vodafone is so cheap and charge this way. I have given my number for porting and will be soon changing. This is so unprofessional way of working by vodafone. Can this be reported to TRAI or Somewhere. This has become a regular practise of vodafone.
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Getting Rs. 99 charged for shotformat_dw*** since two months
I am pleased to inform you that for the past two months i have not clicked any advertisement and downloaded But your team is forcing me to accept that i have downloaded “shotformat_dw****”. I hope you also aware of it how the charges can be charged to a customer without his permission. I also cross checked the websites regarding this there are lot of customers suffering like me. I really shocked to see still date the complaints are registered in the websites. For your reference u can refer graha seva website or just check by vodafone fraud charges in google. I really appreciate u all working hard for your company in all the way you want but not put your hands in other pockets.
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Vodafone Fraud- Cutting my mobile balance
Hi, Am Ashutosh Singh and my Cell number is +919792227029. i am vodafone user since 7 years but now am fade of vodaonfe service, i dnt know why they cutting my balance again and again and when i asked for the reason the told that i have clicked for that service.” today 15-11-14 they again cutted my balance 30+ rs”, and jab maine customer care pe puchha then customer exec. ne kaha k maine koi “ABP or ndt service” activate kiya hai but in real maine aisa koi b service activate nahi kiya hai.. vodafone bhi other operator k tarah fraud pe utar aaya h.. and now i think, i have to change my vodafone number with other operator.. vodafone if you could solve my problem so please do it.
Ashutosh Singh (+919792227029) -
hi
name : Korah Jacob
Number : 9884682698I have been wrongfully deducted of more than rupees 300 over the past 6 months in the name of MDALA subscription to which i have not subscribed. Kindly look into the matter and respond.
Thanks
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Hii Today i was charged rs 99/- i dont know what was that.
I checked on my vodafone charges it showed DNLD-D2C_SHORTFORMATS_TINYTV_PPU_99_SHORTFORMAT.
And i don’t know what is this.?
And i thnk it’ll better for me to change my company b’cos vodafone is getting fraud… -
And please take an action on this matter, im requesting you and also credit my balance of rs.99/-
Thank you -
Hi Sriram,
Sorry for the inconvenience. Please share your current and alternate contact numbers in the following link and we will help resolve your concerns. http://bit.ly/1xdbuRW
Regards,
Vodafone India -
Hi Bikku,
Request you to share your current and alternate contact numbers in the following link so that we can address your concerns better. http://bit.ly/1xddj1m
Regards,
Vodafone India -
Hi,
Sorry for the inconvenience. Please share your current and alternate contact numbers in the following link and we will help resolve your concerns. http://bit.ly/1EQng59
Regards,
Vodafone India -
Vodafone today cut my balance 30 rupee..its always happens..Vodafone cut unnecessary my balance..please refund my balance or i port my number
.Vodafone is worst company my number 8010132096 -
Hi,
My number is 8103418361, I hv been charged 99rs in a row without downloading under d head
DNLD-SHOTFORMAT_DWNLP_99-SHOTFORMAT.
VODAFONE guys need to check d way they deduct amount. Its a fraud with consumer.
Plz look into this at earliest n refund my amount.Regards
Kapil -
I have been charged (30+75+99)=204Rs for no reason. When i call customer care they say something called DNLD SHOTFORMATS 99VALUEPACK 75 SHOTFORMAT RS 75, DNLD HELLO1 TVALLSOUTH 99 HELLO1STORE RS 99 was activated. I am moving to consumer court
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Same here. Rs98 for WapVill… (49 each) now what is this? Who is stupid enough to download from such sites?
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Hi Anoop,
Sorry for the inconvenience. Please share your current and alternate contact numbers in the following link and we will help resolve your concerns. http://bit.ly/1oZ5Q4i
Regards,
Vodafone India -
Dear Sir,
My Vodafone no. 8141236372 I also have a similar complaint. There was a similar deduction from my main balance towards ‘DNLD-DWAP-WAL-0049-PPU-FUT00130 for Rs 49 on 15.11.2014
Customer care executive (on198) told that they didn’t disclose information about such sites.
Please help -
there is no benefit to post about vodafone fraud..vodafone call you say similar to 198 coustmer care..and does not refund your balance..vodafone never refund balance..vodafone cut my 30 rupee..and say it a charge of clicking on add link.and downloading something..vodafone is a worst company..fooling people………port into airtel now….
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there is no benefit to post about vodafone fraud..vodafone call you say similar to 198 coustmer care..and does not refund your balance..vodafone never refund balance..vodafone cut my 30 rupee..and say it a charge of clicking on add link.and downloading something..vodafone is a worst company..fooling people………port into airtel now….my number 8010132096
-
Hi Paraj Zantye,
Request you to share your current and alternate contact numbers in the following link so that we can address your concerns better.http://bit.ly/1zFJxS4
Regards,
Vodafone India -
Hi Prajwal,
Sorry for the inconvenience. Please share your current and alternate contact numbers in the following link and we will help resolve your concerns. http://bit.ly/1zFJCoU
Regards,
Vodafone India -
hell oi have been chaged rs 49 for d2c_mgossip_pack49-mobigossip
which i did not subscribe for
pls look into the matter
plain theft forom you guys at vodafone india
or else il consider a change of number -
my number is 9619311023
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50 bucks for Vodafone Alert Service & 49 bucks for MobiGossip pack. I’m 100% sure that I didn’t request for it. Yet the customer care blames me & refuses to file a complaint. Already filled the link!
Nothing happened. Highly disappointing. I need my 99 bucks back!
Arshad, Delhi University
[email protected]
9654846565 -
Omg! From the last 9-10months these complaints are given by the consumers and still the fraud haven’t been stopped by the Vodafone. This is not fair Vodafone .u have to recover this and stop this fraud job. Really disappointed.
I’m vyshnav from Delhi 9582007683.
I too charged yesterday(21/Nov14) night rs 30 for dnld-hello1_tvallsouth30_hello1store . I even don’t know about this service actually what it is and don’t know how does it happened . Please do something and refund asap Vodafone -
Dnld hello1 tvallsouth30 hello1store ????? What is this???? I have been charged rs 30 without knowing me…..Vodafone why r u making ur consrumers in trouble ????? From the last 9 months consumers are complainting u and still there is no improve in ur fraud . Please do something. Refund rs 30 asap . M vyshanv from Delhi
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I am a Vodafone Customer in Mysore(Karnataka) using 3G data plan on 9986488274 number.
Vodafone has charged me for following services which I have never used or downloaded.
RS 49 DNLD-DWAP_VI0049_PPU_MOB00437002
Rs 49 : D2C_MGOSSIP_PACK_49-MOBIG#
Rs 99 : DNLD-DEALS_MYDALA_99-MYDALASo
in total they have charged me Rs 197/- for downloading a stuff which I had never downloaded.When I called their Customer Forum they are not reachable. -
Hey just now I have added a comment about my issue that Vodafone has desucted 196 rs in last 2-3 days from 9986488274 number…But somebody has deleted my comment from this site..I think Vodafone is doing frauds with there customers.
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I have been charged 99 Rs for no reason. When i call customer care they say i downloaded something called HELLO1 TVALL. I have no idea what it is. and i never authorised any1 to pay it. They say i might not have even downloaded it but just clicking a pop-up charges me.
This is means pretty unreasonable and stupid. Clearly a malicious scheme to entrap users. Request you to please help me with this – +9819643334
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complaint against DNLD-D2C_NDTV_VALUEPK_30-NDTV
Hi, My self Ashutosh Singh my cell number is +919792227029 . i dont know why everytime vodafone deduct 30rs from my balance for above reason. today 23-11-2014 vodafone again deducted 30rs from my balance. In real i dont about DNLD-D2D_NDTV_VALUEPK_30-NDTV. now am tired of this thing Vodafone realy you are loosing your standered. -
refund my balance vodafone and please dont blow my mind with doing these things everytime. Maaf kar do mere vodafone
-
Hello,
We did not get any response when we called 9****1***3 hence we’ll call you back in a short while. – Reema
Regards,
Vodafone India. -
I am a Vodafone Customer in Bangalore using 3G data plan.
Vodafone has charged me Rs 49/- for downloading d2c_ndtv_valuepk_49-NDTV along with dwap_wal_0049_ppu_fut00130 of Rs 49/-.So in all they have charged me Rs 98/- for downloading a stuff which I had never downloaded.When I called their Customer Care for explaination they say “its i have downloaded and i should be knowing”. This is not at all fair.I want the deducted amount to be paid back .Contact : 9742007154
-
Hello Vyshnav,
We will call you again. We were unable to connect with you on your number 9****0***3 at 10:38 AM.
Regards,
Vodafone India -
Hello
Same problems as like others vodafone doing fraud with people . they added 99 rs and 30 rupees in my bill for shotformat and hellotvalls. I dont even knw what it is and when i have requested . not even got any msg on the day of deductions. I got to know this when i got my paper bill. Please help
-
Hello Arshad,
Please let us know a suitable time to contact you as there was no response when we called on your number.
Regards,
Vodafone India -
As i had already told you in my comment on November 14th 2014, vodafone will not do anything to rectify their fraud billing. We will only be advised that ” you have downloaded …..you have been charged for that” . If at all they say we have downloaded is it not the responsibility of the service provider to give us the details of the downloads. If asked they will only reply that they do not know….such a irresponsible reply from vodafone. I had very high regards for this operator and that’s the reason i did not change my operator for the last 12 years. But i think its high time to change the operator and also would suggest you people to change your operator instead of being with this fraud and cheating company.
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Vodafone deducted rs 99 and rs 30 from my account 9673504640 also. Call center guy Avinash khandagare says supervisor not available for 1 hour so you have to call after 1 hour. He also said that call back is not possible in Vodafone so its your work you call back.
Why cant you provide details of deductions. Atleast give an option of disabling the deductions from main account. Or it is a planned step to dupe the customers? As this is not happening on other operators? -
Ohh plz try again n call me ….
-
hi, this is the second time i am charged for some service which i never used.
1 st time when i was charged, i had called customer care & they promised to return back money, which never really happened even after calling them thrice speaking each time with different executives each time.After which i lost hope of any refund and moved on.But Again after 2 months, few days back i was charged for Rs 30/- with DNLD_DWAP_VID0030_PPU_MOB00414001 as reason & Rs 5/- DNLD-HELLO01_TV_5-HELLO1Store.
So this time, i asked executive to tell me how can i avoid these charges in future,or what is the procedure that would allow me to block permanently these services like vodafone do not disturb. The answer from his side was simple, you take care…i.e. this can again happen in future.
Hence, now i am mentally prepared to Shut my vodafone service(number) permanently if it happens with me for 3rd consecutive time.Because there is no common sense in simply recharging your number so that company can loot you agin by deducting without any reason.
If VODAFONE can do anything at all regarding this issue, then i would be obliged, else i have lost hope about it.
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I am vodafone prepaid user.
Vodafone no : 7698439201
Alternate no : 9173191310I am also facing problems of balance deduction since last month. When I contacted the customer they had no explanation.
Today itself I have been charged total of rs.80 by
1. Rs. 5: DNLD-HELLO1_TV_5-HELLO1STORE
2. Rs. 75 : DNLD-DWAP_VPK_0075_PPU_FUT00130.This charges are levied on me. But no such thing has been downloaded on my phone.
And its the first time.
Last month also I had been charged with about 200 rs. For such mgossip and other charges.Please do solve my problem.
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My balance is also deduced from my no. 9584187806 for DNLD-D2C_SHOTFORMAT_TINYTV_PPU_75-SHOTFORMAT which i have never used….i want my money refund on my number…
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Kalance to my number on a week days time otherwise a case in consumer forum will show up against the company. All the four deductions are made in the montj of nov 2014
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I hate vodafone services.twice they have deducted 49 rs again and again.refund it back on my no 9554940425.dnld and wallpaper which i have never ever downloaded.please resolve this as soon as possible n contacting customer service is fruitless..please help me.
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I am a vodafone customer. I lost Rs 30 & Rs 99 on 30 th November 2014 for my accidental click while surfing internet without any warning and without any message. How can you deduct my talk time balance while i have balance in data plan. If you people want to earn do it in honest way. Don’t cheat your valuable customers.
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Was going through all the comments, I have been charged unfairly ad well for more than 4 times. The last straw was this DNLD-DWAP-WAL-0049-PPU-EOT00130. I have been also charged for hello tv south, ndtv etc. Please look into the matter or else I have to escelate it to my corporate team. I also plan to migrate if this issue us not solved. I have already filled up your feedback form.
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Vodafone has deducted Rs.120 from my account after clicking on link even after I have my 3g net pack.They claim it to be payable site but I have never heard about such rubbish before.Its like a cover up for the fraud they are doing.I have written a complaint regarding this here so all the other suffering from same problem go to this link
https://consumerforums.in/fake-balance-deductance-vodafone -
Hi Sriram,
We are here to help and will do our best to resolve your concerns. Please share your current and alternate contact numbers in the following link. http://bit.ly/1FJb3zC
Regards,
Vodafone India -
Hi vivek kumar,
Request you to share your current and alternate contact numbers in the following link so that we can address your concerns better. http://bit.ly/1FJblXe
Regards,
Vodafone India -
Hi Raj,
We will be happy to help resolve your concerns at the earliest. Kindly share your current and alternate contact numbers in the following link. http://bit.ly/1CAXS7B
Regards,
Vodafone India -
Hi Amandeep,
Please share your current and alternate contact numbers in the following link and we will help resolve your concerns. http://bit.ly/1FJdl1I
Regards,
Vodafone India -
Hi Sourav Maulik,
Request you to share your current and alternate contact numbers in the following link so that we can address your concerns better. http://bit.ly/1CAZ4Id
Regards,
Vodafone India -
Hello Ambuj,
We were not able to contact you when we called your number hence request you to specify the best time when we can speak to you.
Regards,
Vodafone India. -
Hello Ambuj,
Please specify the best time when we can reach you since we were not able to contact you when we called your number at 10:50 AM.
Regards,
Vodafone India. -
I have been charged 99 Rs for no reason. When i call customer care they say i downloaded something called igmicromax_gm_99. I have no idea what it is and i have never touched this app on the mobile They say i might not have even downloaded it as some games.
Request you to please help me with this – +9819722944
-
I am a Vodafone Customer in Chennai using Vodafone E Connect 299 3G Plan which has 750 MB free data usage.
Vodafone has charged me Rs 395/- for downloading data within my band limit along with the normal monthly charges of 299. So in all they have charged me Rs 694/- without tax for downloading stuffs which are well within my limit. I could not reach customer care for registering my complaint. -
Vodafone fraudulently charged 30/- twice showing the reason that i downloaded “hello1 TVALLSOUTH 30 hello store” that too at 1:18 am when i was asleep. when asked, Customer support was busy telling that 60/- is gone and that can not be returned .. with out telling what not to do to avoid this theft again. Nothing was downloaded from my mobile.. only it is online 24×7. From this post it seems changing vodafone to other service provider is the only solution remained.
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I am a Vodafone Customer in DELHI using 3G data plan.
Vodafone has charged me Rs 99/- for downloading d2c_salparni_looka and Rs. 49 for wapvilla_ppd, for downloading a stuff which I had never downloaded.When I called their Customer Forum for explaination they had no proper explaination -
What the hell is this movi gossip pack I have been charged twice this week for 49×2 Rs by Vodafone towards my number ******6967, no proper response from your end guys. You scum return my money
-
Hi I am using vodafone from Oct 2014 and to be very honest I am dissatisfied with their service.
In October month bill I was charged rs 99 under the section download, which I further escalate to the cutomer care, They told me that you have used the flash service and download a file, then I stopped the flash service and activate the DND(Do not disturb) and paid the full amount.
In November month again they charged me 99 for download, Now they are unable to explain me why it has been charged as the flash service is already deactivated.
Pathetic serice , I almost was in a hold for 30 min while calling customer care and none of them came up with a proper solution.
Please be genuine or else you will lose your customersThanks
Sameer Khan -
I have just received my prepaid bill of month november of no 8238777748.
Vodafone had cut 99 for any rubbish downloading charge for hello1_tvallsouth_99 .
I am using lumia windows phone having windows operating system. So no chance of any external download .
This type of issue i have also faced with Vodafone 2 month back in another corporate cug plan .That time vodafone has cut 99+tax. When i have complain they reimburse 99 in my next billing cycle but without tax. I have prroof of both the bill.
When u cut u add tax and when u reimburse with out tax. What a nonsense practice this is.
So plz look in my case as soon as possible . And when u reimburse plz do it with tax.
One more thing why this type of nonsense things occures in such a great company? -
Although Vodafone called me nd promised that the money will be refunded. Still no action. Pls wake up guys do what you agreed to on phone.
-
Hi Manojit,
Please share your current and alternate contact numbers in the following link and we will help resolve your concerns.
Regards,
Vodafone India -
Hi Nitin Joshi,
We will be happy to help resolve your concerns at the earliest. Kindly share your current and alternate contact numbers in the following link. http://bit.ly/1vzkfAF
Regards,
Vodafone India -
Hi Archit Jain,
Request you to share your current and alternate contact numbers in the following link so that we can address your concerns better. http://bit.ly/1vzkID1
Regards,
Vodafone India -
Hi Mohd Sameer Khan,
We are here to help and will do our best to resolve your concerns. Please share your current and alternate contact numbers in the following link. http://bit.ly/1vznZSP
Regards,
Vodafone India -
Hi,
I have a prepaid plan and 3G plan with Vodafone. Vodafone has deducted Rs. 99 from my account for DNLD-WAP_VPK_0099_PPU_FUT00130 and Rs. 30 for DNLD-HELLO1_TVALLSOUTH_30-HELLO1STORE even though I have not downloaded anything or clicked on any popup! On calling customer care and talking to senior customer executive Tanmay Arole, I was told that Vodafone cannot do anything about it. First of all, I was not notified nor asked before deducting any amount and now I am told that nothing can be done! Please resolve this at the earliest.
My mobile number is +91-8390696264.
Thanks,
Harshad Nair -
i have opted i phone connection from Vodafone two years back.but i did cut the connection and using the same mini sim in the same Iphone for domestic mobile connection. i am getting deduction message every hour Rs 0.080 and daily i am getting deduction of Rs 4.oo without any service from vodafone. This has been brought the notice of vodafone and no action from them except deducting daily.
-
The same happened to me this billing cycle too for phone # 9988701564
Vodafone has charged 197 rupees. -
Hi,
I have a prepaid plan and 3G plan with Vodafone. This is the third consecutive bill where Vodafone has added charges for downloads even though I haven’t downloaded anything. This time, Vodafone has deducted Rs. 148 from my account for downloads even though I have not downloaded anything or clicked on any popup! On calling customer care and talking to senior customer executive, I was told that Vodafone cannot do anything about it. First of all, I was not notified nor asked before deducting any amount and now I am told that nothing can be done! Even the representative told me you might have opened any pop-up, whereas after checking mobile settings, I saw pop-ups are blocked on my phone.
Please resolve this at the earliest.My mobile number is +91-8588865941.
Thanks,
Anuj Miglani -
The same issue happened with thrice in last three months. Vodafone deducted Rs. 99 in October, Rs. 99 in November and Rs. 49+20 in December. I have never downloaded any ndtv value pack for that matter and customer service representatives are of no help. This is pathetic on part of vodafone.
Regards,
Saurav (8348418036) -
Omg again!!!! This time its higher than earlier . Totally fed up with Vodafone service . Vodafone why r u putting ur costumers in trouble, making uncomfortable with ur service day by day??? Earlier I had charge 30 rs …then I complained about it then few days back they had refund that amount . Now see again they had deducted rs 99 for “DNLD-SALPARNI_LOOKATIT_PPU_99-SALPARNI ” WHAT the he’ll is this??? Ohk they r deducting money then where is their service, even they r not providing there service too ??? Atlest tell us for what service u had deductud this much amount so that we can use that service ? I even don’t know about this service and had never subscribed this .
So please refund my 99 rupees as soon as possible. It’s not th right way Vodafone . I know u had given 1 crore penalty for not paying the tax . So this is not the way to make money . So please this is my request otherwise u will lose your customers .
I am wonder about that there are so many customers who r not even aware of this fraud . -
My number is 9582007683
99 rs deducted -
Dear vodafone,
Can u please tell me that why all ur customers are charged for mgossip pack of rs 49?? This is some serious issue that your company needs to resolve. I was a prepaid customer of voda fone for 8 years then i swtchd to postpaid but all in vein such charges have been levied on me unneccesarily.
I have been charged around 1500 fir such charges in last 5 to 6 months on my two numbers each. Now i have swtchd back to prepaid but still my balance gets deducted for such nuisance. Pls clear my problem else i have to switch to airtel
My voda number is 8826977356
Alternate number is 9999850210 -
Vodafone has cut 99 on ndtv and 30+25 on some download I have not done. I called customer care they did not give proper reply. This is not acceptable. Please refund my money back. My phone. 0 9176383196. Happened on 10th and 11th of December. 2014
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Guys for god shake please explain what is DNLD-HELLO1_TVALLSOUTH_30, d2c_ndtv_valuepk_49 and d2c_mgossip_pack49 ? I have been charged Rs 227 for last month. I haven’t installed/activated any pack and I can see on google only packs name belongs to Vodafone and they are only charging. I can’t see any reason why you can’t fix this. When I called customer care after wasting time and Money they told me that you have downloaded third party paid apps. If apps are paid I will pay via Bank who you are to pay on my behalf and charge me later in bill? I even asked what website or app caused this so I can prevent using same what I haven’t got any reply.
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Hii,
My name is Karan, i am using vodafone postpaid for almost 2 years now.
I have been charged for the amount RS. 163 for the same kind of services mentioned above in the comments (gossip pack game pack), i know its a false charge, even costumer care executive have no correct information about it. Also RS 20 more is charged for some international msgs on a number which is invalid (447786205094).Its happening for the first time with, need proper solution for this VODAFONE INDIA
Karan Relhan
9891968978 -
It has happened again that i been charged almost Rs 400 to 500on things that i havent downloaded …this is highly frustrating and disappointing that vodafone being such a huge company is not sfop such fraud sites to charges us without our knowledge this is FRAUD nothing else..i have said it before in the above comments will say it again vodafone needs to take some action against such sites…also just got charged for some radio pack from vodafone which again was ot activated like me…guys who ever is facing such problems kindly highlight it as this is an ACT OF FRAUD…highly disappointed with this again and again.
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Dear Vodafone,
My story is also same.
Again this month I have been billed 700/- for downloading which I never did.
Each month I m paying on an average 600/- for content downloads which I never did.
I have requested n no.of times to get this check with technical team but still no revert.Would appreciate if someone from Nodal desk check this issue on priority.
I m very much upset coz of bill disputes.
My budget went on toss due to this issue.
With Regards,
Neeraj Kumar
9545672211 -
Hi Vodafone Team,
I’m happy to see you guys replying on this platform.
But I’m seriously disappointed with the kind of treatment you are serving out to loyal customers like me. Also sorry for writing an lengthy note.
I am continuing with Vodafone for past 2 years with the number +91 8886955008.
Last month I have received a bill with the download charges of 227 rupees. Actually I didn’t download even an single thing and even I don’t know what any of them are for. I have called and complained to Vodafone support team. They raised a ticket and said to me that they will call me but instead they closed the ticket. When I called them for enquiring they said that the resolution note says that I have downloaded and hence closed the ticket. But when I said that I really didn’t download then they said to write to an email ID to which I wrote three times and received three acknowledgements stating that Vodafone will get back to me in 2 working days which never happened. Also in the mean while my bill payment date approached so I paid the bill and left the incident as I can’t follow up daily. But now in this month bill I see that the download charges imposed on me is 297 rupees(my actual bill is only 348. So download charges are increasing my bill nearly 85%). This time if required I will go to court but won’t pay the bill because I can’t be exploited continuously. By the way I forgot to tell that some of the applications or services for which download charges are levied on me are same in last month and this month. Worst thing is that for same application or service download charges were levied twice last month. Once when this kind of incident happened few years back when I was in corporate plan I fought hard and Vodafone reimbursed my money after paying but I don’t want that to happen because I’m paying nearly 15% tax on it and I’m going to pay for only revised bill this time. Sorry if I have used any harsh words. Expecting you guys to understand my pain.Thanks and Regards,
Sampath. -
Oh my god !!!! i m tired of this again i been charged for 99 rs for thus mydala site i dont knw how to this happens but i m sick and tired of this …i just posted a complain 2 days ago which i still get a reply for…i dont understand why is vodafone entertaining such sites and such issues when so many people are affected this higly unprofessional for a huge brand name like vodafone ….i will say it again this is FRAUD
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Dear All,
Why are you wasting your time, move out of this stupid cheating network as i did.
Just send SMS
PORT XXXXXXXXXX
and send it to 1900.XXXXXXXXXX is your 10 digit mobile number.
This is the only way to teach this cheaters a lesson. Show the strength of consumers.
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We should file a petition against it and force TRAI to take an action against vodafone for such fraud.
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I also faced the same problem with my Vodafone Bill for the month of November to December(2014).I have been charged 99 rupees extra for ‘d2c_shotformats ti’. I raised the complaint regarding this but no call back from Vodafone side.This is the worst way to fraud the people.
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I have E-299-connect plan which contain 750 MB free 3 G and unlimited 2 G free , I had very bad experience with Vodafone recently . They had added extra Rs 99 and Rs 30 under download section even i had not done that and I have above data plan .
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Hi Raghu,
Request you to share your current and alternate contact numbers in the following link so that we can address your concerns better. http://bit.ly/1uMQcGw
Regards,
Vodafone India -
Hi Rohit,
Please share your current and alternate contact numbers in the following link and we will help resolve your concerns. http://bit.ly/1xkK4v0
Regards,
Vodafone India -
Hi Bhupendra,
We are here to help and will do our best to resolve your concerns. Please share your current and alternate contact numbers in the following link. http://bit.ly/1xkKj9m
Regards,
Vodafone India -
To,
The Manager
Vodafone India customer service,I have charged 49*3 =147 (one hundred and forty seven) for the below download
DNLD-DWAP_WAL_0049_PPU_FUT00130
Neither I have downloaded any wallpaper nor visited any such site.
I have already 3g data available in my mobile and no VAS activated.
Also DND is activated.I have called several time to CC but did not got proper response.
I also write e mail to Vodafone customer care but did not got any answer yet.Request you to kindly look into this matter other wise I will take appropriate legal action against Vodafone.
Thanks and Regards,
Nikhilendu Mandal
9474718125
[email protected] -
To,
The Manager
Vodafone India customer service,I have charged 49*3 =147 (one hundred and forty seven) for the below download
DNLD-DWAP_WAL_0049_PPU_FUT00130
Neither I have downloaded any wallpaper nor visited any such site.
I have already 3g data available in my mobile and no VAS activated.
Also DND is activated.I have called several time to CC but did not got proper response.
I also write e mail to Vodafone customer care but did not got any answer yet.Request you to kindly look into this matter other wise I will take appropriate legal action against Vodafone.
Thanks and Regards,
Nikhilendu Mandal
9474718125
[email protected] -
Hi,
My Number is 9727706981, I am also getting charged with 99 Rs, since last 2 months as Usage Charges, where I have already enabled 3G service pack on my number in the postpaid plan.
When called to service desk they are not able to give proper answer, this is really frustrating. -
“Dear Vodafone, You are losing a customer!”
I am a very loyal customer of Vodafone for last 5 years since I was in Delhi and now in Mumbai too. I was also planning to convert my number into a postpaid now. But now in Mumbai within last few weeks you guys are forcing me to rethink and switch to Reliance/ Airtel. My problem is same as Deepti’s. I have been unnecessarily charged Rs. 49 download charge of some ndtv valuepack which I never visited and there has been no proper explanation by your customer care executive. Also your online complaint system sucks as I have tried that too, its of no use! Shocked to see so many people with similar complaints…Please respect your consumers’ money -
Samething happened with me yesterday.
49 Rs for NDTV value pack.
I can’t believe company like Vodafone is doing these kind of fraud. -
Hi Rohit,
We called 9****2***7 at various intervals but you seemed occupied hence we’ll call you back with an update in a short while.
Regards,
Vodafone India. -
Hi Rohit,
We will be happy to help resolve your concerns at the earliest. Kindly share your current and alternate contact numbers in the following link. http://bit.ly/1GSC307
Regards,
Vodafone India -
The thread of complaints seen here has happened to me too.i.e.being charged for stuff which I have not downloaded .Also I always have an active 3G data plan in my mobile.So far I have lost more than 300 rs.Last week alone Rs.250 for things like d2c-dnld-ndtv which charged me rs.99.This happens whenever I recharge .Highly irritating.Please do refund my amount , else have to change my network .
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Hi,
i have been a vodafone customer for last 3 years and have been a happy customer so far but in last month I upgraded my contract to Vodafone Red 899 plan. after which when i received my bill for october month I have been charged INR 285 for download from dwap_wal_0049_ppu_fut0013 (49*5 = 245) and from hello01_tvallsouth_30 (30 Rs) and from dwap_wal_0010_ppu_fut0013 (10Rs) which I have no idea what they are about and for what they are. also in current month’s bill it is showing INR 690 which again I need to raise a dispute for. kindly help me out here as the total amount is almost 975. my contract number is 8460732328.
Thanks
-
The thread of complaints seen here has happened to me too.i.e.being charged for stuff which I have not downloaded although I always have an active 3G data plan in my mobile.So far I have lost more than 300 rs.Last week alone Rs.250 for things like ndtv-d2c which has deducted Rs.99 twice and gave me a shock .Losing hope in Vodafone ..Highly irritated as this happens everytime I recharge.Kindly refund the deducted balance else have to change my network as it is of no use in continuing here
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Hi Rohit,
We called 9****2***7 & 9****6***1 at various intervals but there was no response from your end hence we’ll call you back with an update in a short while.
Regards,
Vodafone India -
Dear All,
Please like this page (www.facebook.com/vodafonefraud) and fight against this Fraudsters who is stealing all our money.
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I am using Vodafone Sim (08816062588 haryana) for internet in my mobile. On 15Dec2014 , 10Rs. & Then 49Rs. were deducted from my balance without sending any deduction SMS/Info. Today morning when I called Customer Care 111, they told me that I have downloaded Walpaper (10)+game (49) which I have never downloaded. they also told me that i m asking after 4 days so they will not refund. HOW WILL I KNOW ABOUT DEDUCTIONS IF U R NOT SENDING SMS. Then I called 198 to register complaint, but again the Representative refused to give me complain number & ignored my call. I am very new (less than 1 month) user of Vodafone. Does the above experience indicates that we should not keep balance while surfing internet. WILL VODAFONE INDIA LOOK IN THIS MATTER or will ignore as their telephone customer services.
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My name is Sourabh Tibrewala.
I stay in Mumbai.
I have been a loyal customer of Vodafone since 9 years.
I have been experiencing unjustified deductions from my Vodafone prepaid account – 9819096759.
I recently got a deduction of Rs. 99 on 12th December, 2014.
I had a conversation with one of their customer service executives who said that the amount Rs. 99 was being charged for an application called “hello1_tvallsouth” which I did not find justified.
I haven’t clicked on any such link in the past.
2 of my friends are experiencing the same problem.
I am sure that Vodafone must be getting many such complaints.
Please do the needful. -
My alternate number is 9324434339 / 022 – 28734339
-
Hello Anuj Miglani,
We were not able to reach you on 8****6***1 hence request you to specify the best time to contact you.
Regards,
Vodafone India. -
why are you not responding to me VODAFONE?????? i want my 99 rupees back.
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Vodafone has reduced my balance more than two times in november but I remained silent and complained nothing but yet it is charging me for nothing and for downloading even I dont download anything i.e. 50/- NO is 8598035503.Please help me..
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Rs. 99 was deducted from my main balance without my concern..vodafone india pls look at this matter as i already gave the detail to your website..thanks..and looking for a early sollution…..
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My number is 9962067702.(Chennai postpaid)
Its waste of time to post the complaint here. Its better we all switch to another network through MNP – Mobile Number Portability. There are a lot of good network in India so why do we need to suffer with this crap? Lets take a resolution this new year and change the network. I am not going to leave this issue, because they are keep on deducting for no reason. I will definitely file a complaint against vodafone in consumer court and TRAI.
Almost from the month of feb they are deducting money from my account. I posted here before few months, a vodafone rep called me and doesn’t even gave me a good answer. Vodafone deducted Rs.100 for 100mb download in the month of sep 2014, FYI on that month i have activated 1gb 3G pack, then how they can charge me extra for a 100mb download when i have 1gb data available in my account?
Now a days i never switch on data connection in this vodofone mobile. It seems they don’t even have a plan to resolve this issue.I am planing to change network and also i am also going to post this issue in social media and other forums so that the society will know the real face of vodafone.
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This is so pathetic. Rs 69 was deducted from my account in last week. After complaining on this forum, costumer service and vf nodal office they refunded my money mentioning that we are doing this as a ‘one time service gesture’. As if they are doing a favour! On top of that, the next day they AGAIN DEDUCTED Rs. 49 for the same value pack.
I would be writing a strongly worded email to Appellate Authority of vodafone along with this link. I request everyone to do the same. Details of that can be found here: https://www.vodafone.in/pages/vodafone_offices.aspx?cid=rob
It is extremely wrong on part of vodafone to deduct money this way and then blame it on customers. We cannot let this one slide by just porting our number.
Regards,
Saurav (8348418036) -
I am using Vodafone Sim (08816062588 haryana) for internet in my mobile. On 15Dec2014 , 10Rs. & Then 49Rs. were deducted from my balance without sending any deduction SMS/Info. Today morning when I called Customer Care 111, they told me that I have downloaded Walpaper (10)+game (49) which I have never downloaded. they also told me that i m asking after 4 days so they will not refund. HOW WILL I KNOW ABOUT DEDUCTIONS IF U R NOT SENDING SMS. Then I called 198 to register complaint, but again the Representative refused to give me complain number & ignored my call. I am very new (less than 1 month) user of Vodafone. Does the above experience indicates that we should not keep balance while surfing internet. WILL VODAFONE INDIA LOOK IN THIS MATTER or will ignore as their telephone customer services.
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Hi Deb,
Request you to share your current and alternate contact numbers in the following link so that we can address your concerns better. http://bit.ly/1rckVk3
Regards,
Vodafone India. -
Hi Popat,
We are here to help and will do our best to resolve your concerns. Please share your current and alternate contact numbers in the following link. http://bit.ly/1vfZ2Nk
Regards,
Vodafone India. -
Hi Prashanth,
Sorry for the inconvenience. Please share your current and alternate contact numbers in the following link and we will help resolve your concerns. http://bit.ly/1vfZafI
Regards,
Vodafone India. -
Hi Debanshu Shekhar,
We will be happy to help resolve your concerns at the earliest. Kindly share your current and alternate contact numbers in the following link. http://bit.ly/1vfZnzy
Regards,
Vodafone India. -
Hi Dhivya,
Please share your current and alternate contact numbers with us in the following link. We will be glad to assist you. http://bit.ly/1rclz19
Regards,
Vodafone India. -
Hi Md Aliul Azim,
Could you please share your current and alternate contact numbers in the following link. We will be happy to assist you. http://bit.ly/1rcm4rM
Regards,
Vodafone India. -
Hello Anuj Miglani,
Please let us know a convenient time to contact you as we weren’t able to reach you on your number yesterday.
Regards,
Vodafone India -
Hello Sourabh,
We will contact you for your concern.
Regards,
Vodafone India -
Hello Manish,
Your number was switched off when we called for your concern at different times. Kindly share with us a suitable time to contact you.
Regards,
Vodafone India -
Vodafone India
Hi Rohit,
We called 9****2***7 & 9****6***1 at various intervals but there was no response from your end hence we’ll call you back with an update in a short while.
Regards,
Vodafone IndiaIn regards to the above comment i havent received any update or calls on this can u please call me by tomorrow as i have a bill pending which i will not pay as this is not my fault please call me asap
-
Vodafone India
Hi Rohit,
We called 9****2***7 & 9****6***1 at various intervals but there was no response from your end hence we’ll call you back with an update in a short while.
Regards,
Vodafone IndiaIn regards to the above comment i havent received any update or calls on this can u please call me by tomorrow as i have a bill pending which i will not pay as this is not my fault please call me asap
i had just posted a comment as stated above…and checked my other vodafone number stated above which is prepaid and noticed that i have been charged there for something and i am not aware why was i charged and for what no sms no call no nothing …called customer service twice was the most pathetic customer service first advisor could not speak english when asked him to transfer the call to a person who speaks english was very rude and started arguing with me and kept me om hold for more than m 5mins then second advisor asked for the supervisor said there is NO SUPERVISOR AVAILABLE which was quite unacceptable. ..poor service very frustrated with this thinking of shuting down both numbers and never use vodafone again …what a shame for such a big company to be have such issues.
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hey, i have also been charged rs 99 for d2c mydala something which i have never used for my Vodafone number -9999224681. plz refund the amount.
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Dear Team,
I have converted/ported 2 of my nos. (9210589995-Sonu & 9718283700-Shekhar respectively) in Vodafone. This was only because I was told to have a plan for Rs. 499 wherein we would be getting 100 waiver every month. As per you, it is now known as RED Plan.
Now it is totally fake, I got bill with no waiver and your CCE are retreating with their word.
As this mail is also marked to Consumer Forum so that I will get immediate and quick response from you side, else Consumer Forum will make it happen as you are really making fool many people.
Also, I would take help of social network to post your such stupid activity to make people fool .
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Dear sir,
I have been charged Rs.30 for “dnld-shotformats_99valuepack_30-shotformat” two times total of Rs.60 in a month period which I have never downloaded anything. I called customer care and there is no valid reason they give for this deduction. Please help me regarding this. Please refund my amount.
Thanks,
Dinesh – 9787135657. -
Hello Sir / Madam
I purchased a vodafone number couple of days before and I’m having issues in this short span of time with you.
I had aroud 101 balance when I recharged my number with 100 rupees on 23 December, making the talktime with my number around 186.Yesterday (24 December) I checked my balance I had only 86 rupees balance left in my sim card.
I have an active 3g data connection with more than 600 mb data left, so no excuses for deduction for internet usage.I talked to customer service executive who told me that 99 rupees has been deducted from my account on 23 December at around 4 pm for opening an ndtv website (thinking I would believe that while having avtive data on my number), I was unsatisfied and asked to talk to his senior then he put me on hold for like forever and the call was disconnected. Also after that I could not call back or use any other service by my number for like 10-15 minutes.
Later I tried to contact them using another number (of my friend) but no result.I just want my money back…
How can you deduct balance for internet when I have active 3g service running on my number already.Please take necessary steps to refund my balance as soon as possible.
Thanks
Tej Pal Sharma -
Dear Vodafone,
My story is also same.
Again this month I have been billed 700/- for downloading which I never did.
Each month I m paying on an average 600/- for content downloads which I never did.
I have requested n no.of times to get this check with technical team but still no revert.Would appreciate if someone from Nodal desk check this issue on priority.
I m very much upset coz of bill disputes.
My budget went on toss due to this issue.
With Regards,
Neeraj Kumar
9545672211 -
Hi, My name is Vaibhav Mehta and my number 7838831646. This is my vodafone mobile number and using this number since last 4 months. I would like to lodge a complaint against vodafone for deducting Rs. 49 for some downloading not done by me and Rs 77.00 for Tiny TV service which was not requested by me. Both this was done in a span of 5 minutes. I called vodafone customer care 5 times till now and spoke to 5 different advisors and they have disconnected call by putting me on hold. Finally I had to call from some other number and when I got to speak to a supervisor who denied to refund because he claims that his system shows that I have downloaded this service . I would also like to suggest vodafone to hire an educated and literate supervisors and agent as it is really very difficult to explain them how difficult and frustrating it is to call and hold the call for such a long time and after this you get to know that your call has been disconnected. Throughout the call I tried to explain him that I have called him so many times and I am very frustrated and the charges which are deducted are incorrect as I use a smart phone where I don’t need to go to all this services, but the supervisor didn’t seem to understand any of this. My Details are Name : Vaibhav Mehta Number : 7838831646. email id- [email protected] City : Delhi.
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I have Vodafone post paid connection having corporate plan of E_connect 375 activated on my number- 7506655129.
I have received my first bill which is of 575. Which have the unauthorized billing of your 3rd party services d2c ndtv value pk 9 and hello1_tv_all_south charging 198 rs for them.These are not the services i have used its no where in my browsing history or any where else. What i have been suggested by customer care that to be careful of websites you open. To which i can only say i know how to operate and what i do on my mobile.
Moreover this sum of 198 was not displayed when i regularly checked my unbilled amount and it appeared directly in bill how come ?Shattered my confidence on Vodafone!!
Abhishek -
I have Vodafone post paid connection having corporate plan of E_connect 375 activated on my number- 7506655129.
I have received my first bill which is of 575. Which have the unauthorized billing of your 3rd party services.
d2c ndtv value pk 9 and hello1_tv_all_south charging 198 rs for them.
These are not the services i have used its no where in my browsing history or any where else. What i have been suggested by customer care that to be careful of websites you open. To which i can only say i know how to operate and what i do on my mobile.
Moreover this sum of 198 was not displayed when i regularly checked my unbilled amount and it appeared directly in bill how come ?
-
Hi Rohit,
We called 9****2***7 & 9****6***1 at various intervals but there was no response from your end hence we’ll call you back with an update in a short while.
Regards,
Vodafone IndiaIn regards to the above comment i havent received any update or calls on this can u please call me by tomorrow as i have a bill pending which i will not pay as this is not my fault please call me asap
i had just posted a comment as stated above…and checked my other vodafone number stated above which is prepaid and noticed that i have been charged there for something and i am not aware why was i charged and for what no sms no call no nothing …called customer service twice was the most pathetic customer service first advisor could not speak english when asked him to transfer the call to a person who speaks english was very rude and started arguing with me and kept me om hold for more than m 5mins then second advisor asked for the supervisor said there is NO SUPERVISOR AVAILABLE which was quite unacceptable. ..poor service very frustrated with this thinking of shuting down both numbers and never use vodafone again …what a shame for such a big company to be have such issues.
I had left a comment 3days back and again i have been charged for this mydala s*** really is getting angry of this now …what the hell man do nothing and get charged for rs49 this is bulls**** ..when is vodafone gonna wake up what is it going to take for vodafone to take some action also i am still waiting for a reply or call…pathetic service…i will say it again this is FRAUD i want my money back
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Vodafone is falsely deducting amount from my main balance. I have raised two complains via their customer care but there is no resolution.
Please find the details of the services they charged.
DNLD-DEALS_MYDALA_99-MYDALA 2014-10-17 01:40:18
DNLD-HELLO1_TVALLSOUTH_30-HELLO1STORE 2014-12-06 17:53:33
DNLD-D2C_SHOTFORMATS_TINYTV_PPU_30-SHOTFORMAT
DNLD-DWAP_ANI0008_PPU_CRE00691001.My complain number opened with them was 1742713432
Regards
Abhishek -
Hi ,
I have been charged with Rs 30 for the activation of HNG_MUSICULMPACK whereas i have not requested for the same. When i called to customer care for the deactivation of the service, an auto caller said no service is activated on your number (7503719558).
Please take necessary action for the same.
Regards,
Satendra -
Again, I have been charged Rs. 39.00/- for “DWAP_ANI0039_PPU_CRE00691001” and Rs. 4.00/- for “DNLD-MYDALA_4-MYDALA” which I have never downloaded anything. I called customer care and there is no valid reason they give for this deduction. They are saying they can’t do anything because those are third party sites.
Then WHO the hell give permission to Vodafone for distributing my money to third party sites without my knowledge. I paid my money to Vodafone for phone service and internet data pack not for pay anyone on behalf of me. They should ask me before paying to third party purchase.
Please return my money back.Stop cheating customer in the name of so called third party. And as customer care I should not use smart phone because I can click on any advertisement that can deduct my phone balance. I am using smart phones almost all over the world but never got this kind of ask from someone that i should not use smartphone. Why don’t tell upfront if you use smartphone in Vodafone India network then we will keep stealing your money and customer don’t have authority to question because its a stealing by Vodafone itself.
I know just any advertisement will not be able to deduct money from my Vodafone account. Only those deduct money those are listed on under 3rd Party Services Vodafone website. I want know how to list my advertisement company on Vodafone ‘s website? so that I can earn easy money without any question asked to customer. And If that is security flaw the I think hackers should take advantage of that easy money making engine.
Thanks,
Debiprasad Haldar -
Hi all Vodafone customers, please file a case in the consumer court against this cheating if someone who know the legal formalities.
Rs.99 has deducted from my Vodafone balance today and the Vodafone customer care is saying, I have download some content from ndtv without my permission. I think Vodafone is playing for steal money from there customers.
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Same thing happened with me,, charged for something called hello1_tvallsouth_30
and d2c_ndtv_valuepk_99.. I dont even know meaning of things.. and i am sure this things dosent call for consumer forum.. we can defenately filed a police complaint cause
this is weird thing.. it shows under downloading, which downloading.. i dont know.. I never used NDTV or anything tvallsouth.. So this is practically fraud case… -
We can defenately file a police complaint on this.. cause this is not only consumer forum case . This is happening with hundreads of people and based on the fact that there is no way to prove that we have used it or not.. we can file a police complaint that we have been forced to pay this amount . vodafone private people are calling us for money and i have been mentally harrased cause of no solution from vodafone..
ANY ONE HAVE SAME PROBLEM CONTACT ME> 9879622689 -
Hi Tej Pal Sharma,
We are here to help. Please share your current and alternate contact numbers in the following link so that we can assist you. http://bit.ly/1AlLd5o
Regards,
Vodafone India -
Dear Vodafone:
Please revert… -
today they have charged Rs 99 for below thing while browsing DNLD-D2C_SHORTFORMATS_TINYTV_PPU_99-SHORTFORMAT
cell – 8489121494i am planing to change my network from vodofone to airtel
-
Hello Vaibhav,
We’ll call you back in a short while since we were not able to speak to you when we called 7****3***6.
Regards,
Vodafone India. -
Sir today at 9Am i have been charged 99 rs for wht i didnt downloaded as n ur server is telling dt i downloaded something by the name of Dnld D2c salparni lookatit ppu 99 alprani which i didnt becz at 9 am i ws sleeping …as 99 is d big ammount so i requst u to refund it as soon as possible
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hi, I am using vodafone from last long time but last day this happen with me. I have recharged my vodafone number with 325/- rs and when last night when i tried to use that number its says balance is 0 rs.
this is really strange thing so i called and called lot of time on 111 and 9888098880 but number keeps buzy no one come to help. Dont know what to say now or where to go.Vikas kumar
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Hi Rohit,
We called 9****2***7 & 9****6***1 at various intervals but there was no response from your end hence we’ll call you back with an update in a short while.
Regards,
Vodafone IndiaIn regards to the above comment i havent received any update or calls on this can u please call me by tomorrow as i have a bill pending which i will not pay as this is not my fault please call me asap
i had just posted a comment as stated above…and checked my other vodafone number stated above which is prepaid and noticed that i have been charged there for something and i am not aware why was i charged and for what no sms no call no nothing …called customer service twice was the most pathetic customer service first advisor could not speak english when asked him to transfer the call to a person who speaks english was very rude and started arguing with me and kept me om hold for more than m 5mins then second advisor asked for the supervisor said there is NO SUPERVISOR AVAILABLE which was quite unacceptable. ..poor service very frustrated with this thinking of shuting down both numbers and never use vodafone again …what a shame for such a big company to be have such issues.
I had left a comment 3days back and again i have been charged for this mydala s*** really is getting angry of this now …what the hell man do nothing and get charged for rs49 this is bulls**** ..when is vodafone gonna wake up what is it going to take for vodafone to take some action also i am still waiting for a reply or call…pathetic service…i will say it again this is FRAUD i want my money back
i have posting messages on this forum frm the past one month almost rs 700 to rs 800 has been deducted from two of my vodafone number because of some bulls*** mydala sites and vodafone as well …i habe requested for callbacks no calls yet called them no proper customer service people cant talk in english what a shame when i took up vodafone i thpight it is an international company and would not do something like airtel but its the same here is well …people are cheated there should be some action taken against such frauds this kind of dont happen in USA or UK beacuse there are strict rules for such FRAUDS here its just happening like what we earn is not hard earn money so vodafone decides to let such people take money from US our HARD EARNED MONEY …what a shame vodafone what a shame changing my numbers as i am tired of such FRAUDs …would advise you guys to do the same if there is no customers only who will they charge then right JAGOO GARHAK JAGOO.
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This has happend second time that rs.49/- again deducted from my balance. I had written complaint aboout my previous deductions and I got response from NODAL OFFICE and got my balance back on 2jan15. but on 4 Jan 15 its again showing 49Rs. Lesser. I want to ask what happened to ur network. Now am even afraid of keeping non-zero balance bcos ultimately it will be made zero through these kind of suspicious deductions. I wanted to thank Vodafone on 2jan but they made me sad again. If Vodafone is not having permanent solution and corrections for these deductions I may need to port other service. hopeing for positive response from VODAFONE INDIA
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Hi,
On 2nd January, 2015 my vodafone have deducted 1. ₹ 5.00: DNLD-D2C_MGOSSIP_VID_5-MOBIGOSSIP, 2. ₹ 30.00: DNLD-D2C_SHOTFORMATS_TINYTV_PPU_30-SHOTFORMATS, 3. ₹ 99.00: DNLD-SHOTFORMAT. Total deduction is ₹ 134/-. When i contacted CC vidafone on 111 they gave some stupid answers and unable to give me details of deduction. Hence, i hang on my phone. Later, i received a message ‘Hi! You just spoke to RANJIT MAITY. Let us know if you were happy with the experience. Reply Toll Free with Y or N’ from 6789 and i gave ‘N’ but have not got any response till now. What this Vodafone is doing?? I think Vodafone is SICK. They want to cover their expenditure put on them by DoT from us. GET WELL SOON, VODAFONE INDIA! -
Hi,i have been using vodafone for past 6 years. Within few days back.,i have been charged around rs.180 in the name of downloading ndtvpack, salparani pack etc.which i never know what it is. I m such a loyal customer., and these things are very hard to me, urging me for portability..
Vodafone should address this issue. -
I have been charged with some download stuff, which i dint at all downloaded.
Vodafone has charged me 99 rs for some hello_tvallsouth_.
Requesting you to please remove this amount from my current bill, so that i can pay the bill.
I have been using vodafone service since 9 years and i dont expect to be cheated like this.
Please call me and clear my concern.
My NUmber is 9920947778
Thanks -
I have been charged with some download stuff, which i dint at all downloaded.
Vodafone has charged me 99 rs for some hello_tvallsouth_.
Requesting you to please remove this amount from my current bill, so that i can pay the bill.
I have been using vodafone service since 9 years and i dont expect to be cheated like this.
Please call me and clear my concern.
I have always paid my bill within 2 days of bill generation. so i really expect some sense of responsibilities towards loyal and old customers.
My NUmber is 9920947778
Thanks -
I got wrong bill with huge data usage mentioned. I never used internet on my phone. My credit limit is Rs. 1500/- and I got a bill of Rs. 2800/- how is it possible ??
I am very unhappy customer. If my complaint is not answered my new year resolution will be “AWARE INDIAN PEOPLE ABOUT VODAFONE FRAUD BILL”
Kavita (Noida)
#8826033390 -
Hi…i also got rs.75 deducted for downloading d2c salparni which i never did….please refund my balance
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I have also been a very old Vodafone user. I initially used Vodafone in UP (East) Circle and such a thing never happened. The company was better than the rest. Currently I am using Vodafone in Tamil Nadu (except Chennai) circle and I have been facing the same problem. It’s really disappointing the way the internet policies have been changed in Vodafone. If you carefully examine that while surfing the internet via Chrome or any other browser many pop-ups will open without your consent and this will only happen when you are using your smart phone. This is how these charges are being levied on us whether you click or not.
The Costumer Care has no idea of what’s going . The major culprit is the policy maker of the company who allowed these third parties to meddle with our accounts. As I have seen such a problem didn’t exist a year ago. It’s high time for Vodafone to make amends. As for now I see that only possible solutions are to use MNP and move to any other network or abandon use of Vodafone internet services permanently. That’s the only way the company will understand. If Vodafone is listening I want you to give a PUBLIC APOLOGY for this issue and please refund everyone’s amount else the day is not far when you will lose most of your users.
For now this network is really going down the drains day by day. -
Hello Vaibhav,
We’ll call you back again and update you on your concern as you seemed preoccupied when we called yesterday.
Regards,
Vodafone India -
i have been wrongly charged from vodafone for rs 99 and 228 respectively for the last 2 months for downloading and they dont have the sufficient details from where i have downloaded.
I asked for the resolution and they not ready to help me by any chance.I am definitely going to consumer forum for this.
Piyush Rajpal
7875696611 -
Same here my balace rs.99 deducted automatically withuot any massage please refund my balance.
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Hi iam karthik
i hv been charged 49rs showing on dwnldng DNLD-D2C-SALPARNI-LOOKATIT_PPU_49_SALPARNI
ts s insane n ts happening 3rd n u ppl r nt tk any responsablity if we cl u ppl jus gv stupid rsns by puttng blame on bt atlest ts tym jus refund m money ts s m rqst n m no.9620114149
wating fr ur rply… -
Hi,
I has a very bad experience with Vodafone, Please do not go with vodafone as they are literally sucking the money and blood of people. They say as downlaod charge but actually there is no such downloads or clicks made. They ate 49 rupees of mine for no reason. When called for reason,they gave stupid explanation.
Regards.
Syed -
Hello,
I have been charged Rs.376 for the downloads.
d2c_mydala_99_RS.99/-
· d2c_ndtv_valuepk_9_RS.49/-
· wapvilla_ppd_RS.99/-
· d2c_mgossip_pack49_RS.49/-
· hello1_tvallsouth_RS.30/-
I sent an email to customer care they called me and told me harshly that no waiver can be done. They did not allow me to speak anything. She said we will mail you. How can they charge me in the bill for which there is no confirmation before billing/charging me ?regards
John
9176331555 -
hi vodofone pls atleast respond me whn i cld to custmrcre thr also jus ingnoring by sayng busy atlseast respond me properly 9620114149
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I have been charged fraudulently for content which I have never downloaded. I have been charged rs.99 for hello1_tvallsouth on 7 Jan 2015 and rs.49 for D2C_Mgossip_Pack on 2 Jan 2015. Moreover there was no notification that my balance had been deducted. This is the second time in the past 4 months that I have been charged like this. It took me 5 days of continuous complaining and follow up to escalate the matter and finally get the refund processed.
The customer care executives get rude as soon as we ask for a refund. I guess they are aware of the fraudulent behaviour of Vodafone but have no authority to process the refund thus to get rid of the customer as soon as possible they begin to speak rudely. When I asked them “OK since you have anyways deducted my money at least give me the benifits of what you have deduced my money for” to which they reply “you have already been provided the benifit for that”. When asked, when and how those benifits were provided they are clueless but they still claim that benifits have already been provided.
Service providers especially Vodafone is turning more and more unethical day by day. Can this thread be referred to some authority such as TRAI who could ensure that
1) service providers should have no right to activate any services on a number unless a consumer initiates the service by means of SMS (not pop-ups), USSD codes or recharge of a particular amount.
OR
2) Before commencing any service or deducting any amount from a customer’s account a Proper SMS (that gets recorded in default messaging app) notification should be sent by the service provider and confirmation should be requested in the form of (recordable) SMS. -
This is higly frustrating no one is even bother to have called me i have been posting messages on this forum for the past week check you want too and now i have a bill of rs 2500 which is nt acceptable i dont call much just use internet for 10gb rs 1250 even after have so much data vodafone is say that i have downloaded these stupid wallpapers which are not morw than 50kb which i cn download 1000 for free with the data i get and the fun part is that i dont even get that wallpaper that they say i downloaded…vodafone needs to get its act up and this consumer forum needs to wake up and see what is happening with honest paying customers which we earn with are hard work…i need an explain and a refund i will not make this bill payment i will take this up higher if this is not resolved in the next two days and i m dead serious about this.
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20 days before my 49 rs was deducted for ndtv _value pack _49 ndtv …..today my 20 rs was also deducted for the same. …….I dnt know why it happens. ….I m sure that I haven’t requested for such things. …I want my money back
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I have been charged 297 fraudulently for content which I have never downloaded from last two bill cycle.
Downloads – igmicromax_gm_99
I called vodafone but didn’t receive any satisfactory response. It’s really disappointing the way the internet policies have been changed in Vodafone.
My number is 9545543131
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Hi Jimmy,
Request you to share your current and alternate contact numbers in the following link so that we can address your concerns better. http://bit.ly/1BSJ4gc
Regards,
Vodafone India -
Hi Debiprasad Haldar,
We are sorry to hear about your experience. Please share your current and alternate contact numbers in the following link and we will help resolve your issue. http://bit.ly/1BSJaVa
Regards,
Vodafone India -
Hi Abhishek Ray,
We completely understand your concern. Please share your current and alternate contact numbers in the following link and we will help resolve your concerns.
Regards,
Vodafone India -
Vodafone (VF) have charged me 99 Rs. for some download. On checking with customer care they say its some hello1_tvalls which i never did. Thought of doing some net search and saw that first page of google is filled with complains related to this and all are from Vodafone service providers. If such downloads exist, it should have been for all the other subscribers too ( I mean Airtel, Reliance etc., ) Why only complaints from VF clients????. Too bad and costly service. Even then i am sticking to them and the result is they are fooling around.
my no. 9999174194
i have also mailed but not satisfied this month and last month they have chaged extra money in the name of downloads(bill attached) they told me that i have downloaded some unknown application which they were also not able to pronounce it properly. this is realy bad. As we are using Vodafone services since 10 years. i can’t understand how is this possible… i mean why would i download it…. plz check this problem and give me a solution because of this i am thinking for quiting the internet services from all my family members vodafone postpaid numbers. I mean i was thinking for getting some rs 399’s plan for me which has free Internet but because of this extra charges i had quit this plan… i have never faced this kind of problem in my prepaid numbers. Please resolve this problem. I seriously need internet or else sould i use some other companys sim for internet. -
Guys,
Beware of vodafone billing plans. I have 2 cards one corporate and one personal. Their data plans are so designed that they charge 150 for 500 MB and then 1000 rs for 250MB if at all usage crosses 500MB. there is no transperancy on billing and absolutely no intention to help. I am discontinuing both my numbers from this fraud company. Have wasted 5-6 days interacting with their help centers but their adamant and unreasonable attitude is quite a concern.
The funny part is for discontinuation of services with immediate effect also these guys are talking of bills being generated and unreasonable amount to be paid which started the whole issue.Vodafone India is an example of corporate extortion.
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My name is hitanshu from delhi
My internet pack is active and facing the same problem of charged for some mgossip pack and download service.please resolve this problem. -
vodafone its really disappointing that u people havent replied anythng regarding my request of balance deduction of Rs49 due to the fake download reason n further u people r nt even responding through custamercare my no.9620114149 atleast respond now plz..
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I am a vodafone customer based in hyderabad.
Vodafone has charged me Rs.99 in the december bill cycle , for some download mentioned as ‘ d2c_salparni_looka’ , which I have never done!! I have not heard about any app with this name, then how can I download it . On checking with the Customer care , I was given an unsatisfactory answer(As per their default standard) and I registered a complaint vide no. 1748178860. I also asked for the weblink after the complaint resolution for downloading the same application , which they were unable to provide (As expected).
This is completely unacceptable .I think its high time to consider other options .Shame on Vodafone for fooling around with their cheap strategies!! -
Vodafone Team,
My mobile number is 8141088333. I could see current month bill of Dec 2014 Vodafone have charged 199 for below fake download…
hello1_tvallsouth_99 & d2c_salparni_lookatit_ppu_99
I went to customer call center where Mr. Yagnik reply that you might have download it so Vodafone have paid on behalf of you. I was surprise to know that how come Vodafone pay on my behalf without my consent ??? He was having no answer but I got the answer in Google when I search on Google with above name its my surprise it was full with complains against Vodafone … I understand the game.
I am using past 8 years Vodafone connection and i am a HR manager in a Reputed finance company . I am not a fool and more over I don’t have time to do stupid downloads .
Please reimburse the money Rs. 199.. I will only be available on My alternate Number which is 9925036959…Regards
Vanraj -
Hi, been a long time high usage vf subscriber. Half an hour back I got a text message mentioning that tiny tv service had been activated in my account and I will be charged 77pm for the same. To stop i had to send an sms to some number which I immediately did, then started searching what this tiny tv thing is. Came to this page finally. Now I am afraid that this is a full fledged vf fraud. Am i going to be charged anything for this in this billing cycle? If yes I will definitely leave vf, unfortunately.
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I have just received my prepaid bill of month december of no 9427726620.
Vodafone had cut 245 for any rubbish downloading charge for d2c_mgossip_pack49 for 5 times in a month.For ref.
08/12/14-09:28:38 d2c_mgossip_pack49 0:00 4 9
10/12/14-09:41:48 d2c_mgossip_pack49 0:00 4 9
12/12/14-09:07:32 d2c_mgossip_pack49 0:00 4 9
19/12/14-03:26:53 d2c_mgossip_pack49 0:00 4 9
26/12/14-09:36:05 d2c_mgossip_pack49 0:00 4 9I am using iphone. So no chance of any external download .
This type of issue i have also faced with Vodafone almost every month month .
I have first perfectly check the bill for every time. And everytime i have found something rubbish charge. I have to post a complain. Than they adjust the amount in bill.
I want to ask one thing When this cycle gonna stopped?
Plz reimburse the amount with tax. Two month before u do not reimburse with tax.
When u cut u add tax and when u reimburse with out tax. What a nonsense practice this is.
So plz look in my case as soon as possible . And when u reimburse plz do it with tax.
I have corporate cug of vodafone. So i have to chk all bills in details everymonth to find this nonsense downloading charge. So this continue than i have to change my cug to other compnay.
Why this type of nonsense things occures in such a great company? -
Hi Sumit tripathi,
We are here to help. Please share your current and alternate contact numbers in the following link so that we can assist you. http://bit.ly/1spaPNo
Regards,
Vodafone India -
Hi vikas kumar,
Could you please share your current and alternate contact numbers in the following link. We will be happy to assist you. http://bit.ly/1spb2Ad
Regards,
Vodafone India -
I am a Vodafone Customer in Gujarat using 3G data plan.
Vodafone has charged me Rs 99/- for downloading d2c salparni lookatit ppu 9, since last 2 months, which I had never downloaded. When I called their Customer Forum for explanation they had no proper explanation and asking me to pay the bill denying to waive off.I was also kept on hold 22 minutes
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Hello Vodafone.
My Number 9884353609I have been a loyal customer of Vodafone since last approx 13 yrs.
This is the first time I have been disappointed with the billing done.For the last month i have been charged Rs. 99 for D2C_SHORTFORMATS .
I am unnecessarily being charged as said above by the numerous customers.
I even called the Customer centre team but they were not willing to help.
They even could not help me to deactivate the services.I have been charged for download which I never did.
I expect Vodafone to stop all the extra services with immediate effect and provide a refund of 99 rs
If not possible do let me know the process of transferring my number to a different carrier.Jameel basha
9884353609 -
Dear Vodafone,
Please see the below log for Mobile No. 8954121648 and i want to know why there is different of 99 INR in this .
I call the customer care and they are saying that i have downloaded ….. but what i have downloaded i want to know …?
and i am using unlimited data plan so why you charge it.My complaint No. 1138917717 is given by your Customer care agent Mr. Amit Kumar on 8th Jan 2015 at 10:32 PM.
As per your CC Agent there is no mail ID for registered the complaint in your company and your agent have the rights to take complaint or not. after requesting for 10-15 min. after that Mr. Amit Kumar give the complaint No.
please do the need full
=====================================================
Service name Start time Destination Duration Usage value Post call balance
VL 07-JAN-2015 01:55:37 PM www 179
VL 07-JAN-2015 01:54:59 PM www 31
VOICE 06-JAN-2015 10:56:24 PM 00918xxxxx8767 115 2.07 48.36
VL 06-JAN-2015 09:10:13 PM www 225
VL 06-JAN-2015 09:09:43 PM www 20
VOICE 06-JAN-2015 09:09:16 PM 00919xxxxx8766 31 .576 149.43
VL 06-JAN-2015 08:06:27 AM www
=====================================================
Sr.No Type of Transaction Session Start Date & Time Duration (HH:mm:ss) Charges (Rs.) Usage (MB)
19 Online Data Charging call 05.01.2015 23:47:22 00:00:09 0 0.0
20 Online Data Charging call 06.01.2015 08:04:39 07:33:43 0 0.32
21 Online Data Charging call 06.01.2015 08:06:22 00:00:23 0 0.09
22 Online Data Charging call 06.01.2015 21:09:34 12:11:55 0 1.56
23 Online Data Charging call 06.01.2015 21:10:03 00:00:20 0 0.02
24 Online Data Charging call 07.01.2015 08:10:36 10:04:09 0 3.34
25 Online Data Charging call 07.01.2015 13:55:31 00:00:31 0 0.13
26 Online Data Charging call 08.01.2015 04:42:34 13:32:36 0 0.91
======================================================
If i have use the download why it not showing in view usages on your website. in my Vodafone account.for this complaint i received the reply form [email protected] ( Mr. Devesh Kumar Sharma) mail.
please see the below reply :Dear Mr. Raghuvanshi,
We have received your email dated 08-01-2015 regarding downloading charges for your Vodafone Mobile Number 8954121648.
We would like to confirm you that we have checked the details of your number and found that you have been charged Rs.99 for downloading DNLD-HELLO1_TVALLSOUTH_99-HELLO1STORE on dated 06-01-2015 through internet.
We would also like to inform you that Downloads are chargeable as per content specific and depend upon the website.
As per the detail mentioned above, we regret to state that we would not be able to reverse the charges for the genuine usage initiated from your Vodafone Mobile Number 8954121648.
In case you need further assistance, please do have call or email us. We will do our best to help you.
Happy to help,
Devesh Kumar Sharma
Nodal Office -
Hi,
I am a Vodafone Customer in delhi NCR using 3G data plan.
Vodafone has charged me Rs 49/- for downloading d2c_mgossip_pack49 3 times in a month along my_dala dowmload of rs- 99 two times in month. So in all they have charged me Rs 663/- for downloading a stuff which I had never downloaded.When I called their Customer Forum for explaination they had no proper explaination.Last month also they charged me 699 rs for this type of downloads. kindly suggest me proper action.i think i must file one RTI to telecom ministry fot this stuff
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I am Vodafone costumer based in ajmer using 2G data plan
Vodafone has charged me Rs 30/- when I called costumer they blame me for downloading ,D2C_SALPARNI_LOOKATIT PPU_ 30-SALPARNI which I had never did . I called their Customer for explanation they had no proper explanation.
9783420155 -
Hi Vodafone,
I am a Vodafone postpaid Customer, using Vodafone services for the past 3 years. But now I feel that Vodafone has started cheating its customers. For the month of Dec- Jan 2014-2015 I have been charged Rs 99 extra for downloading a service d2d ndtv pack on Dec 18 around 12:30 midnight. I am very sure that I have not downloaded that service as I am generally asleep that time. I called 111 but the CSR said that the charges cannot be reversed. I am not sure how can I be charged for a service which I am not aware of and haven’t used. I tried to raise a complaint but the Vodafone guy is not willing to raise it. So the consumer ie. me here is stuck in a loop. First he is cheated by Vodafone and then u can’t even bring it to their notice as the guy noting the complaint says he can’t raise complaint for this issue, its against Vodafone policy. I doubt , if Vodafone has any Policies.
So after wasting my 1 hr over calls I finally surfed over the net to check if there are others who too were cheated by Vodafone. It came a shocker to me to find 1000 other customers with the same issue. I thanked God that I was cheated for only Rs 99, but pity those who have been cheated large Amounts.
I have mailed the nodal officer regarding this issue,but from the above comments i dont think he will be of any help.Finally,
If vodafone cannot address customer complaints then it will surely see a downfall in customers.How should i deal with this now? Should i go for a number portablity.
Feelig Cheated by vodafone.Thanks,
Vikash Kathat
9930638238(Mumbai Circle) -
I have vodafone corporate connection which is also been charged like the above cases.
My number is 7770025692
, i have called to vodafone customer care but they were unable to help me.I have been Unnecessarily charged for :RS 297
hello1_tvallsouth_ Rs 99*2=198 and mydal Rs_99 as Usage charges on 6th DEC,2014.But I haven’t made any such call or downloads.
Even the customer care agent is not helping on this.Request Vodafone to process this asap.
-
Hi,
I am a vodafone postpaid user in pune. I recently changed my phone and got a Nokia Lumia. My plan consists unlimited internet. 3 of my bills in last 6 months came with charges for downloads. The amount that I paid earlier was around 129 for d2c_mdala. I raised a issue with vodafone but they declined it and said the levied amount is legitimate. I don’t know whether it has to do anything with the phone or now though, but I never remember downloading of any of this sort. This month again I have received bill of two such items “d2c_mydala_99” and “javagame99_wap”. The value of these two goes to 200/-. I am not sure if this will stop anytime. So I will suggest users to be careful with the vodafone post paid plans. -
Hi vodafone ts s the 2nd time, again my 30rs balance has been deducted due to same fake download this is really dissapointing tat u ppl r nt even connecting my cal to vodafone custamercare thr also saying unable to process my call n last tym also i hav been dectude 49rs n nw 30rs tis insane n i have been posting my complain fr the 4th tym nw atleast please respond me here r elese connect my cal to customercare please its my humble request please my vodafone no. s 9620114149
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I am using vodafone prepaid connection for past 6 years,vodafone has
falsely charged with amount of 100+75+100+50+10 =335.
When i called the customer care they said i have downloaded videos from this following site ,when checked my browser history i didnt find any sites regarding this download
I have mentioned below the details of all those sites information which vodafone custom care executive provided me
2015-01-15 20:50:10 ,8:50
for DNLD-DWAP_VID0050_PPU_MOB00414001 of Rs 50
2014-11-18 14:17:32 for november
DNLD-DWAP_VID0075_PPU_MOB00414001 of Rs 75
2015-01-16 15:17:29 for
DNLD-ZEEDITTO_LIVEW_2D_10-SM of Rs -10
2015-01-11 18:34:56 for 6
DNLD-MYPLEX_AP_100-APALYA of Rs -100
2015-01-11 21:25:15 for 9
DNLD-DWAP_VID0075_PPU_MOB00414001 of Rs -75I want to know what exactly happend ??many people have the same issue .
Please provide a solution for this and refund my amount as i have not downloaded anything from this site and also i have a net pack which i recharge every month between
If you people are charging for these fake downloads and what is the use of your net pack huh.
Please come up with a solution for thisthanks
akshatha
+91-9916994696 -
Hi ,
My mobile No is 9909943321 and i have 3g data pack still an additional charge of 99 is levied for unknown download mentioning “d2c salparni lookatit_ppu_99” let me what exatly it is been charged for? or else reverse the payment.
Thanks
Vishal -
I have been looted by Vodafone for downloading d2c shortformats which I never did and rs 99 have been deducted from my number 9643802197 it is very disappointing. I have been a very long customer but such deeds by the company are very disappointing. I need immediate answers for such deduction else I will deactivate my number. As frauds are not acceptable by a customer
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Rajesh Lalwani
Vodafone no.- 9810146777
Using 3G data pack
I have been charged Rs75 on 16 Jan 2015 for DNLD_D2C_MOBC_GANAK_PPU_75-MOBCLIXS.
havnt used this service….. nor i have opened this website.
Return the charges as soon as possible. -
Hi I have been charged the below 3 types in my current bill, and when I contacted customer care they dont have any explanation and they are just saying that I have downloaded some content and I am charged for this. But I have unlimited 3G data plan I am sure I did not download anything other than data.
1. con_npc for Rs. 1.5
2. d2c_mazaa_49 Rs. 49
3. hello1_tvallsouth_ Rs. 99Please take a complaint and refund my money, else I need to port my number.
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Rajesh Lalwani
Vodafone no.- 9810146777
Using 3G data pack
I have been charged Rs75 on 16 Jan 2015 for DNLD_D2C_MOBC_GANAK_PPU_75-MOBCLIXS.
havnt used this service….. nor i have opened this website.
Return the charges as soon as possible. -
hi
I have been charged for an amout of Rs 248.00 for some game downloads ,which I never did. Customer service really pathetic.javagame_99_wap Rs 99
javagame_99_wap Rs 99
It is better to port out to other service providers.
Vodafone doesnot have 3G in india, they are sharing the network from Airtel.
So its better to choose tata-docomo or airtel which have their own network. -
Munesh Chhajer
mob: 9833688489I have been charged Rs. 49 twice i.e. Rs. 735 (in Nov bill cycle 49*8) & (Dec’14 bill Cycle49*7) for Downloads “d2c_mgossip_pack49″ for this two month where as no such download has been made. So, i have looked upon my past bill and found that no charges have been made in past bills.
Vodafone is turning more and more unethical day by day. Can this thread be referred to some authority such as TRAI who could ensure that
1) service providers should have no right to activate any services on a number unless a consumer initiates the service by means of SMS (not pop-ups), USSD codes or recharge of a particular amount.
OR
2) Before commencing any service or deducting any amount from a customer’s account a Proper SMS (that gets recorded in default messaging app) notification should be sent by the service provider and confirmation should be requested in the form of (recordable) SMS.Please reverse these charges and reply as soon as possible.
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My name is santosh.My Vodafone no.- 9886693149
I am using 2G data pack. I have been charged 149.00 for javagame99_wap and hungama.com_value_ which havnt used this service. Return the charges as soon as possible. -
I have been charged or cheated Rs. 199 and Rs. 99 (in Nov’14 bill) & (Dec’14 bill) for Downloads “hello1_tvallsouth_”, ” hungama.com_value” , “games_download_pac” for this two months. Customer service really pathetic.
I haven’t used this service…..and i haven’t opened this website. my number 9739999904…. it is very disappointing.
Refund all the charges i have paid as soon as possible. -
on 27th of Jan 2015, Rs. 29: DNLD-DWAP_ANI0029_PPU_CRE00691001 and in December 2014, Rs. 35 : Hello TV SHOW
Vodafone has deducted followings money.This service got activate without my knowledge when I asked to Customer care, they replied this amount has been deducted by 3rd party, I am using internet pack then also i am suffering from this issue . Sorry for the inconvenience caused by.
My concern is if it has not initiating by me then why Vodafone deduct those amount regularly.
This is the second time when Vodafone has deducted my money without any intimation, after complaint first time, they told that they will refunded my money at the end once again the amount is deducted from my account
Please it is request to you to consider my complaint and take a proper step on it. -
HII I AM MAYUR VODAFONE VALO NE dwap_vid0075_ppu_mob0041 4001 CHIJ KA AESE HI CHARGE LAGATE HAI OR VAPSH BI NAHI KAR RAHE HAI.
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Deducted Rs.9 and Rs.75 from balance in the
DNLD-DWAP_ANI0009_PPU_CRE00691001 from 7631065329 in 27/01/2015 why plese solve this issue -
I have been charged of Rs99 due to this DNLD_D2C_MOBC_GANAK_PPU_99_MOBCLIXS ; which i havnt downloaded and my balanced has been deduced , kindly look into this matter. my number is 8141694090.
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My no is 9886260935 and my name is Raktim Baruah. . I am having this connection since 2006 and wasn’t having any issues as you can see from my records. But from past few months I have been charged for some internet downloads which I haven’t done and every month I have been charged 49 or 99 each for these downloads and no records as to what these downloads are. I have checked and this has been happening to many Vodafone customers. I have no issues in paying bills for the usage which I have always done but not for something which is haven’t used like these downloads. I called up customer care the 1st time when I saw this and they credited the amount and I found in internet that these are fraudulent charges. After that I thought these might have stopped and I didn’t check bills however in November again I saw it and called customer care however they refused to credit and I said I wanted to move to another provider. I have left with no option rather than porting the number
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Same here, My number 7406424342 has been also deducted by Rupees 75 for DNLD-D2C_MOBC_GANAK_PPU_MOBCLIXS and i even called the customer care they did not give a propper reason for deducting my balance except pointing out the service name, which i never used or even haeard of
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Hello
as im postpaid customer of vodafone postpaid mobile no. 9687960007, and im very happy with the vodafone services, but today i recive vodafone postpaid bill of 540, which is very high because it show the internet downloads of 198 rs for what, i only download from the free site and never from paid one, its a very shameful for a company like vodafone the services activate details shows below:ndtv valuepk
salparni lookatit ppuand i never activate that service and also not receive message of subsricption on my mobile. on complain sites many users complain about this services activate auto on their device also.so pls do the needful or im not gonna waste my money and stop this connection. vodafone really dissapoint me. im not gonna pay bill amt. until you gonna solve it.
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Same here,
VODAFONE FRAUDULENT CHARGES FOR D2C_MYDALA _99 & D2C_SHORFORMAT S # and D2C_Mazaa_99 altogether charged me Rs.426/- which is highly shameful.
Save me.suggest me what to do.
my contact number is 9832450871. -
I am having a POST paid plan with vodafone for internet and from last three months i am being charged additional amount for some crap website or pac which i never did. When i reached to there appellate authority they will reverse the charge but it cannot go on this way for ever. This cheap and fraudulent behavior cannot be tolerated anymore since my last bill i was charged 657 rs extra. This is the limit now. Are not there any authority who can take action against such buggers. Please help I am really fed up.
Downloads
31/12/14-19:29:18 d2c_mydala_99 0:00 9 9 46
20/01/15-13:21:58 d2c_mydala_99 0:00 9 9 46
24/01/15-12:14:43 d2c_mydala_99 0:00 9 9 46
24/01/15-12:15:36 d2c_mydala_89 0:00 8 9 46
24/01/15-12:15:37 d2c_mydala_75 0:00 7 5 46
24/01/15-12:15:51 d2c_mydala_50 0:00 5 0 46
24/01/15-12:16:37 d2c_mydala_49 0:00 4 9 46
24/01/15-12:16:48 d2c_mydala_29 0:00 2 9 46
24/01/15-12:17:12 d2c_mydala_19 0:00 1 9 46
24/01/15-12:17:13 d2c_mydala_25 0:00 2 5 46
24/01/15-12:17:59 d2c_mydala_9 0:00 9 46
24/01/15-12:18:01 d2c_mydala_8 0:00 8 46
24/01/15-12:18:11 d2c_mydala_7 0:00 7 46
Total 13 Calls 657.00My number for internet usage is 9654127166. and my contact no is 9999923966
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VODAFONE FRAUDULENT CHARGES
For – D2C_MOBC_GANAK_PUP_99-MOBCLIXS
altogether charged me Rs.99/- which is highly shameful.
Save me.suggest me what to do.
kindly help me
my contact number is 9050570032 -
VF is fraud. Same thing happened with me not a single time . Approximate 1200+ rs loss. finally I raise a request for switch the plan postpaid to prepaid. very bad
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Dear vodafone my balance is charged 49&99 for dnld dwap.i wants to refund becoz i am not download suvh type….. If balance not refund then use portability process .
Mb number 8877269570 -
I was charged Rs. 99/- for shotformat_dwnlp_9 and Rs. 99/- for hello1_tvallsouth_, though I have not donwloaded any such file nor have I authorised vodafone to deduct any amount from my account without even my concent. Customer care is as useless as it can get. They had no explanation.
Revert the charges right away. Don’t spoil your reputation for a matter of Rs .198/- .
Iv lodged a compliant on http://bit.ly/O0nao0 . -
Same problem here.My mobile no. is 8098179240.I have prepaid sim of Vodafone.
My balance is being reduced no. of times by 60-70 rupees.
The latest by 69 rupees.
When I check last 3 activities it showed that I downloaded DNLD-DWAP_ANI0069_PPU_CRE00691001.
I wanted solution for this so that I won’t happen again in the future.
Deduction of balance is very frustrating. Sometimes I am not able to make important calls and feel helpless as the customer care has no answer.They simply raise their handMy mobile no. is 8098179240.I have prepaid sim of Vodafone.
My balance is being reduced no. of times by 60-70 rupees.
The latest by 69 rupees.
When I check last 3 activities it showed that I downloaded DNLD-DWAP_ANI0069_PPU_CRE00691001.
I wanted solution for this so that I won’t happen again in the future.
Deduction of balance is very frustrating. Sometimes I am not able to make important calls and feel helpless as the customer care has no answer.They simply raise their hands.Have any of you guys ever got solution to your problem.
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Rs 75 has been deducted from my account for downloading some DWAP_VID0075_PPU_MOB00414001FLYTXT_BALADJ which I had never downloaded. I want the refund of the balance.
CCE is saying that I had downloaded it on 3rd Feb 2015 and they can’t refund it. This is a completely framed situation.
My loyalty to Vodafone has been hit. Never expected this from such a reputed company.
Ph. No. 7800484041 -
Hi Team,
I am a Vodafone Customer in Delhi/NCR using 3G data plan.
Vodafone has charged me Rs 228 for downloading 99/- for downloading d2c_mgossip_pack99 2 times in a month along with d2c_ndtv_valuepk_1 of Rs 30/-.So in all they have charged me Rs 2228/- for downloading a stuff which I had never downloaded.When I called their Customer Forum for explaination they had no proper explaination.Vodafone mobile number: 8447760054
Kindly look at the issue -
m using vodafone 3g data plan today they have cutted my balance of 99 rs.in the list of last 3 charges they explained that “dnld d2c mobc ganak ppu 99mobclixs”.but i have not apply for such application ever.this is such a shameful act from such a respected company.i have sane experience..
my vodafone number is 9873853257 -
ODAFONE FRAUDULENT CHARGES
For – D2C_MOBC_GANAK_PUP_99-MOBCLIXS
altogether charged me Rs.99/- which is highly shameful.
Save me.suggest me what to do.
kindly help me
my contact number is 9873853257 -
VODAFOE FRAUD IN DATA PLAN
I have been charged of Rs99 due to this DNLD_D2C_MOBC_GANAK_PPU_99_MOBCLIXS ; which i havnt downloaded and my balanced has been deduced , kindly look into this matter. my number is 9873853257. -
I am a Delhi based Vodafone customer. My number is 971175****. Vodafone has again charged me Rs. 99 extra for a download I did not do. About 6 months back, they had done it and now they have done it again. Last time also I had complained against them and then they had reversed the charges. I am a red advantage plan user and the dedicated relationship manager they have given me also says that he can do anything about it.. I fail to understand why do they resort to such cheap tricks to swindle money out of consumers. this is really disheartening.
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Thanks vodafone for your kind.
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I have been using the Vodafone/ Orange mobile services for the last 13 years. For the first time, since September 2014 Vodafone has been fradulently charging for some downloads and paid website charges similar to the above complaints for which I have been paying Rs.250/- extra per month over and above my 3G data plan of Rs.450/ @ 2GB.
This is atrocious and will request Vodafone to reverse these charges of almost Rs.1250/- that has wrongly been charged…..
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Hi All,
I’m using Vodafone since long time but now I’m getting wrong bill. This time I got charged Rs 129 as download charges of hello1_tvallsouth_ and d2c_mydala_99. I dont know what kind of these VAS services they offer and I never requested same. I have faced similar issue 2 manth back as well. I haven’t got any solution.
I can see many people are getting suffered due to this. I request vodafone to provide fix ASAP so that people not suffered.
Thanks
Bhupendra Dhakrey -
Hi All,
I searched in google and come to know that mydala is vodafone VAS
https://www.vodafone.in/vas/pages/mydala.aspx
https://www.vodafone.in/vas/pages/hello1_tv.aspxVodafone is selling servive without customer wish.
Thanks
Bhupendra Dhakrey
+91 8860004334 -
I am postpaid vodafone customer.
this one I have not downloaded.
“d2c_mobc_gana”but They charged as 99.00 Rs. I got shocked. calling customer care has no use, they forced as if i have clicked something while browsing..
cheap trick… First time i am facing this.
and also , they suddenly changed my registered email id to some body else without my knowledge.. I got shocked when my bill was not received to my email id. They did not have proper answer..
Please suggest where to complaint these.
Consumer court or so.. -
Vodafone is looting customer. I have a postpaid plan of econnect_3g_375 and it has 1 GB 3g data and post that 2g unlimited at throttled speed.
They have deducted 99 rs for shortformat_dwnlp_99 which is some useless charge for the site/ content
Please reverse the charges immediately -
There are download charges in my vodafone postpaid bill of last 3 months. 85 in Nov’14, 198 in Dec’14 & 131 in Jan’15. This is highly irritating. In case of paid sites there has to be a pop-up giving an alert. I would request Vodafone to refund Rs. 414+Service Tax at earliest.
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Dear All,
!!!!!Urgent !!!!
Please read this LINK.
http://gadgets.ndtv.com/telecom/news/vodafone-india-opens-its-billing-and-messaging-apis-to-third-party-developers-469369 -
Recently Vodafone charged me 99 INR for Jan 2015 bill by discription “shotformat_dwnlp_9”, I don’t know what does this mean but by keeping all usage policy in mind of my data plan I have not violated any thing still these charges applied to my bill. I request Vodafone ppl please take serious action about this fraud charges otherwise you will lose your corporate customer base.
Alternate contact details : 9664064706
Regards,
Prashant Trivedi -
I had complained 2 weeks ago for reversal of Rs. 414 charged in last three months’ bill which are reversed, however in same bill there is another download charges of 99. Would request Vodafone to reverse the same at earliest.
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I just lost Rs. 99 for no reason! I checked my balance, it said I have rs. 10! I had recharged about 3 days ago of rs.110. The self help line showed usage of :
DNLD-DWAP_DLS0099_PPU_KIN00587001
Idk anything about this. I haven’t used any service from Vodafone. I had free 1GB data pack but I didn’t use it the whole day! I hope for a reply soon!! -
I just lost my DNLD-DWAP_ANI0069_PPU_CRE00691001 i have n’t use this service but it as charged without any knowledge. i had sepreatly charged for data plan but then to my amount has been reduced
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One day vodaphone customer care called me and said your average bill amount near to 2000.Go for 899 plan you will get 2gb 3g data and 2000 minutes free whereas my plan was 399.then I started talk and chat.When I saw my next bill cycle amount that was 2400 which was a shock for me.Then I went to Voda counter and said I will go for Consumer forum.Then suddenly they deducted 900.
Do you think all customer has time to this….. -
I am facing a similar problem. Rs 50 has been deducted for DNLD-DWAP_VID0050_PPU_MOB00414001 and Rs 99 for DNLD-DWAP_ANI0099_PPU_CRE00691001.
I have no idea what these are but I certainly have NOT downloaded anything from anywhere to result in a deduction of Rs 149 from my balance.
This is not the first time something like this is happening, but I hadn’t paid heed earlier. But this time I had to raise the issue.
It is serious and I’d like an explanation for this. -
Hi.
I m a vodafone user.. Voda has deducted rs.45 unneccessarily for some VAS i’ve never used or requested for.. Pl help me to get my money back -
Today morning at 12:52 AM, I received a message saying that “Hello! Look @ it service is now active on your number, as requested. This service is valid till 24-03-2015 and a 15 days rental of Rs. 45 will reflect in your next next bill. To deactivate SMS STOP to or call 155223(toll free).”
At this time I was driving my car and I was not using Internet. When I connected at 198 to know about this service, Ashwin Kumar has picked up the phone and told me that it was activated by me using internet and he did not provided any other details and told that this cannot be reversed or stopped by them. Now could you please tell me if I am not using internet at that time how can I activate this service. In every month bill you are adding these services without my consent and charging me for that.
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I am being debited with some amount every month saying I have clicked some links. How do I avoid that? I didn’t click any link deliberately.
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Recently i bought a new micromax a106 mobile and a sim card i activated a data plan 1gb two days later 250mb 3g activated as sim offer
this case i lost my 1gb data help me -
I have vodafone connection which is charged for no reason
My number is 7837407407 , i have called to vodafone customer care but they were unable to help me.I have been charged 99 in bill cycle of 3 moth of this year for downloading something but i have my data pack but they say i have downloaded something which is not free they were unable to tell me what i have downloaded
i cant get onething that which thing on internet is not free
and am not a 5 year baby that i downloaded something unknowingly
am using this number from 2-3 years never faced this type of problem
but this is not fair.
pls help me -
i am a Vodafone Customer in Mumbai using 2G data plan.
Vodafone has charged me Rs 69/- i dint get proper reply for my complaint -
i am a Vodafone Customer in CHENNAI using 2G data plan.
Vodafone has charged me Rs 69/- i dint get proper reply for my complaint -
This month vodafone has generate a fraud bill of rs 248 under Value Added Service where they have charged me for Rs 148 d2c mazza and 99 Rs for d2c my dala … When I have talked to vodafone they dont have any valid answer that what these services are … the executive told me about FLASH messages or service .It means that Vodafone willfully send such FLASH messages and then they charge you … They dont have any proper information about such message and the purpose of such messages is to cheat the customer .
When I have deactivated FLASH messages , they have also deactivated my miss call alerts and also Profile Service . I dont know why they make such complicated system to cheat customer …. If they like to robe us they can simply asked us that Hey We are here to robe you …. Give us whatever you have ….
Last month Vodafone charged me Rs 1500 Extra for Internet charges …. my fault was that I have use to My Vodafone App to activate 1 GB booster pack ….there were no details …. Under most popular category —- 1 GB data at RS 250 …. when I have activated that later they told me it is new rental package …. Rather than the booster for old one . Later they charge me Rs 1500 for EXtra Internet charges … This month Rs 248 …. It is very difficult to understand if they can do all such things to us (postpaid customers) how they treat to prepaid customers … No Accountability and No ethics for Business and Customer …. They will only cheat us .
Regards
Azeem Khan -
I have lost 69rs today morning.. then checked in last charges and found ..some thing lik dnld_dwap_ani10069_ppu_cre00691001.
I dint request any service. I tried to cal customer Care. But it’s replying n Hindi.. I don’t know Hindi.. so I searched in net and found this … -
I am also charged same several times since last year. i called in call center many time but they are unsupportive even they also dont know the actual reason for debiting the account. recently rs 99 charged as DNLD_MYDALA its totally pathetic situation now only one option left is to switch the service provider.
really so strange and pathetic service.
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Vodafone has been consistent in charging wrongly any random amount from few paisa to hundred rupees or so against data usage within free usage limit since last one year. If i call customer care they will refuse to accept the complaint and try to convince me that i have really used some service about which i am not aware. As if am some uneducated guy who understands nothing. Customer care executive in my opinion is not even qualified technical person because he cant even lie technically or answer any technical query. I have been writing mails to corpocare.mah to claim my refund everytime. Even after my repeated complaints these people are not even trying to resolve the problem. Dear Vodafone if you think just by refunding my wrongly charged amount the matter is resolved then please grow up. Problem is resolved when the same mistake does not reoccur.
I have repeatedly asked in my complaints to resolve the technical reason due to which these wrong bills are getting generated. Vodafone executive are not even bothered to call back. They will just give miss call and then an email comes saying your complaint is resolved. -
Dear Team,
This is with respect to my vodafone number : 7503719558and wanted to inform you that there are lots of inappropriate charges imposed in my Jan’15 and Feb’15 bill which I am listing below.
1. I had been informed about an offer that 3G internet pack of Rs 299 will be provided to me on a discounted rate of Rs. 149 for first two months. After my approval they have activated the pack from Feb ’15 but in the bill of Feb’15 they have charged Rs 299 (with no discounts). When I interrogated, they said that the discount will be applicable for the second month and third month whereas you have to pay Rs 299 for the 1st month.
2. I had asked to change my rental plan from Apr’15 and asked to set the Rs. 99 rental plan till Mar’15, but now in the bill of Mar’15 they have changed Rs 154.68 in my rental plan.
3. As this was not acceptable to me so I had not paid the extra charges imposed in my bill. Due to which late payment charges have been added in my Current bil.Please intervene in the problem and resolve it as soon as possible.
Regards,
Satendra Srivastava
7503719558 -
Am also facing the same issue recently with Vodafone. They are saying some downloadable content will be extra charges, Oops, Anything in internet is downloadable and they are saying some unrecognized format of data which is causing the issue, but i havent downloaded anything. Callcenter people just a IVR machine and wrote a email to vodafone and logged a complaint with TRAI and DoT, Hope this will be resolved.
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Hello,
My number is 9999390285.
i have tried many time to register my complaint in vodafone customer care regarding unnecessary balance of 51rs deduction & refund my amount. But customer care executives disconect my call all time, some executive says “service activate”, some says “delight offers activate”, & some says “charge of downloading”, but i have not get any kind of these benefits…
I want my balance amount of 50rs…
Thanks -
Hi i am using plan and they stole my voda account balance 250 many times and my no is 7838887764
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Hi sir,
I was convert my number pospaid to prepaid since 27/11/2015 6:15 pm o’clock
but today is 1/12/2015 nad my number8375040214 is doesn’t activate so pleas help me -
Dear Sir , i am dharmendra sah mobile no 7076737275
my rs-34 deduct by vodafone company i was tried to call vodafone care 198/199 not completed the call please help me sir and refund my balance as soon as thank you
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Hi,
I’am a prepaid user. I have been just charged an amount of Rs. 49, for some unknown service, which I didn’t ask for. In couple of minutes, another deduction of Rs.90 for another unrequested service.
What is Vodafone thinking, they can just take people’s money like that. This is very disappointing. As usual the customer care IVR took me through a million selections to reach a useless customer care executive, gives me a explanation its third party. How the heck is that justifiable?. Even if it was third party, Vodafone would get its cut. So they activate it without any confirmation and deducted the amount unethically. -
Hi,
I Recharged my Mb with 102 for 3 G net for 28 days. And I got massage for recharge successful. How Ever still not showing net balance and also some VAS plan activated without any information.
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I have vodafone connection which is charged for no reason
My number is 7829179217,I have been charged 140 in bill cycle of 1 moth of this year for downloading something but i have my data pack but they say i have downloaded something which is not free they were unable to tell me what i have downloaded
i cant get onething that which thing on internet is not free
and am not a 5 year baby that i downloaded something unknowingly
am using this number from 2-3 years never faced this type of problem
but this is not fair.
pls help me -
I have vodafone number 9820527668, I did recharge of 335 today..and got massage that internet pack is active. according to plan I am supposed to get 1.5 GB data 500 mb night data however when I checked my data balance its not showing 1.5 GB its showing my previous balance. Its useless that even after paying money I am not able to use data.
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dear sir myself lokesh dadhich using vodafone no. 9610103166
in the last 15days they cut my balane about 80 rupees .
they cut 3 times rupee 10 and one time rs 50 for any value added service. plz help…
i want my amount back -
Vodafone is seriously jeopardizing their image big time.
You really need to work on your customer service, they dont know how to handle customers and they themselves get angry.Should I resolve my problem on my own?
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If I have zero balance then vodafone recharge of plan worth 159 will not work?
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Idea is charging rs 60 me the same from last four months on my mobile 9164335614.
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For both of my mobile ending with ******1087 & ******1666 had unused main balance. Vodafone has stolen 49/- rupees each from my balance for both the mobile number. Did not even send a deduction notification/intimation. They are just stealing money without any consumer concent. (Big chour).
Deduction Info:
******1666 – 11/09/2019 02:40 pm – RS49/-
******1087 – 15/09/2019 12:55 pm – RS49/-
Called Customer care they did not return my money also don’t want to co-operate. Please return my stolen money.Vodafone has stolen money before also but returned on request. This time they dare enough after stealing money. I don’t know how many ways Vodafone stealing money. How they are cheating common people and govt is allowing open cheating by these companies.
Thanks, Debiprasad
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