Airtel Broadband – Mistake from Airtel and I am being harassed

Airtel Account number 7005386989

On July 25th, I had requested to cancel my Airtel Internet and landline plan since I was leaving my rented apartment by end of month. They said cancellation requests takes 1 week to process. I was fine with it and told them I will pay extra for last 5 days since my billing cycle was 25th. But my internet was disconnected same day. I called them up to re-activate it for next 5 days and then disconnect it. They activated it next day and in the process I lost 1 day of internet usage causing inconvenience Next day I got a call from Airtel Retention team. I told them i am leaving this flat and shifting to some other place so getting it disconnected. They asked me not to get it disconnected and shift my connection. So I told them it will take me 1 month to find a new place and i will be shifting to my relatives for a month. They said they will change my plan post 30th to 299 for which I will not have to pay and post that when I shift to my new place i can get the connection shifted again, I was fine with it, but they ended up changing my place next day and that was not useable as Data limit was very low. So I did not use airtel internet and asked them to change my plan back and cancel it on 30th . They changed my plan after 2 days by which I had already moved out but did not process cancellation 1 month after they sent me a bill of 1926 rs even though I did not use it and they didnt cancel my request. They were ready to waver off the amount if I re-installation the connection. Since I did not have possession of my new house I could not install it and then I did not want airtel anymore because of their billing problem. I use to get 3 calls a day from airtel and i ended up explaining things again and again. It was giving me a lot of stress and I told them not to call again and I dont want their connection . I am not liable to pay because of their problem I never used internet and they only did not disconnect my connection. Now they keep calling me to pay due amount. Requesting help to sort out the issue.


Comments

3 responses to “Airtel Broadband – Mistake from Airtel and I am being harassed”

  1. Namaste Mr. Sethi,

    This is with reference to your post dated 06 November 2013.

    We would like to acknowledge that we are working to address your concern as soon as possible.

    We will connect with you to get additional details, if required, to resolve the concern effectively.

    You can also get in touch with us at [email protected]

    Regards
    Rakesh Kumar
    airtelpresence (airtel customer service team)
    bharti airtel ltd
    [email protected]
    Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. Namaste Mr. Sethi,

    This is with reference to your post dated 06 November 2013. We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

    You can also get in touch with us at [email protected]

    Regards,
    Sandeep Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  3. Namaste Mr. Sethi,

    This is with reference to your post dated 06 November 2013. We would like to confirm that we have shared the resolution details with you.

    Should you require further information, please feel free to write to us at [email protected]

    Regards
    Rakesh Kumar
    airtelpresence (airtel customer service team)
    bharti airtel ltd
    [email protected]

    Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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