Sir,
My comaplaint against service centre of Micromax at Agra.
the touch of my micromax mobile set(modle – A-35 bolt) was damaged and I brought it to the micromax service centre namely ” Shiv Enterprises, F-12, 1st floor. Maruti Plaza, Agra -282002 on 11/7/2013 and submitted it there. the service centre employee said to me that it will repaired within 7 or 8 days and they will inform me by phone. then they inform me after one month on 1/8/2013 and said to me to receive my mobile set.
I went there and receive my mobile set but after 3 hours it’s touch displaced from the position.
then i brought it again it to the same service centre on 17/08/2013 and they again keep the mobile set and said to me that it will again take 6 to 7 days.
But sir till date the mobile set is not repair and when i ask to service centre that how much time it will take on phone, they said it will take more time.
and when finally i started talk in toll free no of Customer care but they are also not able to repair this mobile. when i called at customer care at that time always staff changed and again ask full details and always replied wait for 6 to 7 days.
they are also not returning my money which they have charged for repair the mobile set. if my mobile is not working and not repaired then why are they charge for that and why they are not able to repaired.
i told him that i am going in cunsumer forum then they replied that noproblem you can go i have all solution for them. they can not do anything agaist us and our company.
kindly take up this matter very seriously my compaint no 0309137976 and i have copy of second service job sheet dated 17.08.2013 and first service job sheet they have taken first time dated 11.07.2013.
Kindly reply us on my mail id or over mobile.
Thanking you
Regards:
Arun Chandra
Mob.-9412251079
Mail id: [email protected]
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