I am copy pasting the whole till now conversation till now, I am really not interested if they at all care about this or not, but for general public awareness I am putting on this forum, so that it will help others.
here is the email ————————— START ———————————
No call back from your representatives for renewal or new policy
Pravin Kadam Wed, Sep 25, 2013 at 7:36 PM
To: customercare/CEO Office/Pune_HO/General/Allianz-IN ,
[email protected], [email protected], Yasin Shaikh/Pune RO/Renewals/Bajaj Allianz
, [email protected], [email protected],
[email protected]
After below email, I received call as well email from Mr. Yasin (if I knew your escalation works so fast, I would
have escalated before hand).. however I do not believe the part that my number was wrongly mentioned in your
policy document.
anyways that apart, after apologies and discussion and newer quote it was decided that your representative will
visit and inspect the car as policy was expired and collect the cheque for the amount on Monday 23 Sept.
However to ease your process of inspection and cheque collection (As they were 2 separate representatives told
to me), I brought my car (2 consecutive days, monday, tuesday ) all the way from Kalewadi(home) to Kharadi
(my office) in hefty traffic, so that all will be done in one go and there will be no to and fro to collect the cheque
and do inspection.
and to my surprise (now no longer I feel this as surprise, as it seems your culture) no one turned around for the
visit… I felt that may be due week start there would be loads of work and you might have forgot, but same on
Tuesday..
Later I decided to leave all my expectations from your hopeless service, but thought of atleast notifying to you..
and also will do my job by mentioning the same in consumer and social portal.. and seriously it seems Bajaj
allianz has got lots of customers and they really dont want to retain previous customers.. and they really dont
bother for them.
and its kind request to please dont ask me to accept your apologies again.
thanks for your greateeesssst service!
yours disgruntled customer
Pravin.
>>>>>>>>>>
On Tue, Sep 17, 2013 at 11:02 AM, Pravin Kadam wrote:
Ok that is enough.. I am still not expecting any sort of concerns from you.. but for sake of my duty I am
escalating it to mentioned email.. though I am doubtful there will be any action taken.
Thanks for your till now service!
Br,
Pravin
>>>>>>>>>>
9/25/13 Gmail – Nocall backfromyour representatives for renewal or newpolicy
https://mail.google.com/mail/?ui=2&ik=77fc0522fe&view=pt&search=drafts&msg=14155713435a803e&dsqt=1 2/6
On Fri, Sep 13, 2013 at 11:34 AM, wrote:
Dear Sir,
In reference to your email we have tagged your query under the reference number:43773998
Kindly accept our sincere apology for delay in reply and inconvenience caused to you.
We are examining the matter on priority basis and would revert to you with the corrective action as soon as
possible.
For further any clarification or assistance please feel free contact us.
Thanks and Warm Regards,
Nilesh.Mane
Customer Focus Unit,
Now you can also chat with us online on the link
http://web7.bajajallianzonline.co.in/BagicChat/discuss/discuss10mid.jsp?cust=CC&
useralldata.user_name=null
Toll Free Numbers: 1800-22-5858/1800-103-7272
Email id: [email protected]
Face book Id: www.facebook.com/jiyobefikar
In case you are not satisfied by our response; you may kindly escalate according to escalation matrix.
Level [email protected]
Level [email protected]
____________________________________________________________
>>>>>>>>>>
____________________
From : [email protected]
Send : 12-SEP-2013 05:13:58 PM
Subject: Re: No call back from your representatives for renewal or new policy
I havent yet received any callback from your representative.. 🙁
Br,
Pravin
>>>>>>>>>>
On Tue, Sep 10, 2013 at 5:47 PM, wrote:9/25/13 Gmail – Nocall backfromyour representatives for renewal or newpolicy
https://mail.google.com/mail/?ui=2&ik=77fc0522fe&view=pt&search=drafts&msg=14155713435a803e&dsqt=1 3/6
Dear Sir,
In reference to your email we have tagged your query under the reference number:43773998
Kindly accept our sincere apology for delay in reply and inconvenience caused to you.
We are examining the matter on priority basis and would revert to you with the corrective action as soon as
possible.
For further any clarification or assistance please feel free contact us.
Thanks and Warm Regards,
Nilesh.Mane
Customer Focus Unit,
Now you can also chat with us online on the link
http://web7.bajajallianznline.co.in/BagicChat/discuss/discuss10mid.jsp?cust=CC&
useralldata.user_name=null
Toll Free Numbers: 1800-22-5858/1800-103-7272
Email id: HYPERLINK “mailto:[email protected]”[email protected]
Face book Id: HYPERLINK “http://www.facebook.com/jiyobefikar”
nwww.facebook.com/jiyobefikar
In case you are not satisfied by our response; you may kindly escalate according to escalation matrix.
Level HYPERLINK “mailto:[email protected]”[email protected]
Level HYPERLINK “mailto:[email protected]”[email protected]
____________________________________________________________
>>>>>>>>>>
______________________________
From : HYPERLINK “mailto:[email protected]”[email protected]
Send : 10-SEP-2013 04:31:07 PM
To : Customercare/CFU/Pune HO/Bajaj Allianz
Subject: Re: No call back from your representatives for renewal or new policy
This is what the value you have for customer concerns.. It has been more than a month now.. yet no
response from your side..
I really value my decision of not going with you here after !9/25/13 Gmail – Nocall backfromyour representatives for renewal or newpolicy
https://mail.google.com/mail/?ui=2&ik=77fc0522fe&view=pt&search=drafts&msg=14155713435a803e&dsqt=1 4/6
On Tue, Aug 13, 2013 at 12:44 PM, Pravin Kad
am wrote:
There is no reply for this email past 8 days, this shows how much you care for your customers and how
eagerly you want to retain them.
I will make sure I dont buy your insurance for rest of my life.. and would suggest the same for my friends and
relatives. Thanks!
>>>>>>>>>>
On Mon, Aug 5, 2013 at 7:29 PM, Pravin Kadam wrote:
Hi,
I had Car Policy no:
OG-13-2001-1801-00012625
with bajaj allianz that got elapsed on 28th June 2013, hoever due to some reasons I was not able to renew at
that point of time, but since then I have contacted your customer service plus local office several times to
renew it, they just say that our representative will get back to you with quotation but no body does.
Actually, I was pretty impressed with your service past year, but the current situation is getting on my
nerves, if you dont want to renew or give me policy please let me know straight forward, why the drama of
taking my contact number and getting back afterwords.
Last time I called your local office where I spoke to Varsha if I am not wrong, she personally assured that
she will send representative or get back to me on phone by taking my cell number.
If you feel I am just lying, I would recommend to check your Database for my mobile number being
registered on your site for call back on motor policy via online request process.
I really dont know what is the problem, please do the needful ASAP, as I am already loosing trust and
patience for your service, and will surely not recommend it to my friends and relatives.
here is the email ————————— END ———————————
Thank you.
Pravin
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