Location/place: Mumbai
Name of company/service: LG
On 12th of March 2012, I purchased an LG microwave. Within four months, it stopped working and being under warranty, it was serviced. Again two months later, it stopped working and we had to get it serviced. In March 2013, it stopped working again just before the warranty expired. At the time of registering my complaint with LG customer care, I told them that clearly this was a defective appliance since no brand new appliance needs three servicings in just the first year. The technician who came to service it the third time, advised us to take a four-year service contract. I’m sure he too must have realised that this is a defective piece and would break down often. My mother-in-law got convinced by his sales pitch and paid for a four year service contract.
After March 2013, the microwave has stopped working three more times. In May (complaint no RNA130506093464 on 6th May. No action was taken by LG so I waited and complained again on May 25th, complaint no RNA130525007804) the microwave was finally serviced on May 30th only to stop working in July (complaint no RNA130705008470 on July 5th). This time, the LG team took 12 days to get the microwave operational again on July 17th only to have it stop working within a month! My latest complaint was made on 17th of August, complaint no RNA130817007688. Yes, it stopped working a month after it was serviced for the 5th time!!
Each time that I have complained, some spare or the other has been replaced in the microwave (mostly its been the magnetron). It is very clear to the technicians and LG company that the microwave is faulty. No other appliance gives so much problem in 17 months. Each time the microwave stops working, I have to call the customer care to register the complaint and to follow up on when the technician will come to service it and it is truly a huge hassle and nuisance. Why can’t LG replace the faulty microwave and save me and my family this headache of having a microwave out of order for almost 15 days in a month? What can I do to get them to replace a defective microwave?
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