Location/place: Pune, India
Name of company/service: HDFC Bank
I had used the HDFC net banking module to book a ticket on IRCTC. As usual the IRCTC server was showing a pathetic response and the server died at the payment gateway mode. However, the amount for the ticket was still debited from my account. If IRCTC did not recieve the payment then whom did HDFC pay.
Per the HDFC personel, the bank is not accountable for third party payment transactions.
Please help me get my refund amount from the bank.
Regards,
Rashida Khokhar
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