Location/place: Ghaziabad
Name of company/service: HTC
I have submitted my mobile “Htc desire VC” in service center on 6/8/2013 which is in warranty, there were multiple problem like touch is not working properly, charging problem and network problem . Insted of reparing it they send me the quotation of 10,300 Rs.
When I call to the service center they said call to customer care and when I call to customer care then said call to service cente for the status of your mobile.
One customer care representative said that some part inside the phone was broken, but it is not possible because I used my mobile very carefully and it was never fallen then how any inside part was broken and if any part was broken the the body of my mobile set should also damage but their is not a single scratch on my mobile body and that was also mention by service center guy in the complaint that cosmetic of my mobile is good.
They also said that some liquid damage was their, but I want to make yo sure that if any liquid damage is their then that is due to sweat, that is natural and no-one can stop it, and we can’t phosphone to recive a call due to sweat, Htc must have improve the quality of his product that at-least sweat cant damage them.
Now the send me the quotation of 10,300 Rs. for that which I never done and my cell is still in waranty, they said liquid damage is not cover in the warranty , but i want to know how the part inside the body of my mobile was broken. Is all the problem is arose in the mobile is due to liquid, and all the part damage due to liquid? I don’t think so. If my mobile is fallen in water and then they can’t repair my mobile was ok, if any part was damage due to sweat then they should have to repair it.
I just want that they repair my mobile without charging any cost because it is in warranty
Can you please help me,
My complaint -S/N is ht271mg01778
My mobile number is 9911330179
Mail Id- [email protected]
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