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Not getting 3G speed

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Location/place: Bangalore, Electronic City

Name of company/service: Airtel

I am holding 2 connections 9535773344 & 9535533144 with ‘ALIVE NET 375 COMBO CUG’ plan. With this plan 1GB of 3G data is free.

I was pretty happy initially for 4-5 days with more than 2 MB 3G speed, however starting 6th day I am getting less than 10 Kbps speed though the 1 GB cap is still not completely utilized and unable to open even a simple website.

Spoke to customer care executives several times with no use, they have been telling the concern will get resolved within 24 hours every time when I call.

Please help with resolution.

Same issue with both the connections.

Comments

3 responses to “Not getting 3G speed”

  1. airtelpresence Avatar
    airtelpresence

    Namaste Mr. Kumar,

    This is to inform you that your concern listed on 13 August 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at [email protected]

    Regards
    Saurav Ahlawat
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. airtelpresence Avatar
    airtelpresence

    Namaste Mr. Kumar,

    Further to our discussion dated 13 August 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

    We assure you that we are committed to resolving the issue to your satisfaction.

    For any queries you may have you can also get in touch with us at [email protected]

    Regards
    Sandeep Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  3. airtelpresence Avatar
    airtelpresence

    Namaste Mr. Kumar,

    We would like to inform you that your concern listed 13 August 2013 has been resolved. Should you have any queries please contact Airtel customer service at [email protected].

    Regards
    Rakesh Kumar
    airtelpresence (airtel customer service team)
    bharti airtel ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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