Location/place: Pune
Name of company/service: Tikona Broadband
This is in response to the following mail which I have received from Tikona dated 12 Aug,2013.
Sub: Your Tikona Service ID No 1105225386& Billing Account Number 116682430
Dear Customer,
We wish to draw your kind attention to the following facts :
• That Tikona Digital Networks Pvt. Limited is a body corporate duly registered under the Companies Act, 1956, and in business of providing Internet services.
• That you have subscribed the internet Services being provided by us on the terms and conditions as laid down in the subscriber registration Form (SRF) which was duly read acknowledged and signed by you
• That in lieu of the internet services availed under this agreement and the devices provided to you, we have from time to time sent you bills for the same.
• In view of the non-payment of the bills, you have also been reminded through telephone calls and SMS messages to make payment of the bills sent to you. However, in spite of several such demands and reminders, you have failed and neglected to pay the amounts of outstanding bills aggregating to Rs. 811. In accordance with the terms and conditions of the SRF, you were under an obligation inter-alia to make payment of periodic bills raised upon you in respect of services availed by you. However, in spite of the receipt of Statement of Usage from us, you have grossly failed to make said payments.
• As per our computerized billing records you have used services up to .with your Last Session ending 7/22/2012. Your Outstanding amount upto the Last Usage Date is Rs. 811 considering applicable Charges only up to 7/22/2012.
• We will consider waiver of Rs 0. on your total Outstanding Rs. 811 , provided you make Payment of Rs. 811 within 7 days of receipt of this letter
• In addition to above , you shall be required to pay Rs. 1500 in case you fail to return Modem along with all accessories to our authorized representative .
I would like to notify that I do not have any pending amount due with Tikona Broadband, since I had paid all my dues during the time of disconnection i.e. 25 May, 2012 under disconnection id: 1-2331011282.
The device was also collected from my place the very next day.
Request you to kindly stop harassing the customer without any reason & payable amount.
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