Regarding Fraud transaction from pay.airtel.com

Location/place: Mohali

hello sir/mam

I did recharge by https://pay.airtel.com/online-payments/prepaidResponse.do
which shows me do recharge by 70 and get 65 as main balance, but When I did transaction with transaction id 207376 then after successfully transaction I received only 59 rs. and when I did complain about dis to airtel customer care, he replied me very rudely and said “there is no fucking scheme as what about you are talking.”

This is the second time when i faced the same problem. So this time I am sending you a mail , so please look forward in this matter.

personal details

Name — Arun Kumar

Mobile no. — 8427977965

Transaction id– 207376

Transaction Date– 4/08/2013


Comments

3 responses to “Regarding Fraud transaction from pay.airtel.com”

  1. Namaste Mr. Kumar,

    This is to inform you that your concern listed on 04 August 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at [email protected].

    Regards
    Rakesh Kumar
    airtelpresence (airtel customer service team)
    bharti airtel ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. Namaste Mr. Kumar,

    We would like to inform you that your concern listed 04 Aug. 2013, has been resolved. Should you have any queries please contact airtel customer service at [email protected]

    Regards
    Saurav Ahlawat
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  3. dhruvesh ray Avatar
    dhruvesh ray

    Hi,

    I would like to report fraudulent charge on my debit card ending with 9186. I don’t have airtel number but my card has been charged for amount of 1020 RS. If you can report this to you manager or case handler and refund me my money . you can reach me at [email protected]

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