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UNKNOWN CHARGES FOR DISCONNECTION OF TATA DOCOMO 3G DATA CARD

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by

AdminPost
in ,

Location/place: BANGALORE

Name of company/service: TATA DOCOMO

DEAR SIR/MADAM,

I HAD BEEN FORCED TO PURCHASE TATA DOCOMO 3G STICK (NO:9036081829) BY DOCOMO CUSTOMER CARE SENT TO MY HOUSE VIA THEIR REPRESENTATIVE FOR 3 MONTHS OF 22OO POSTPAY PLAN AND PROMISED ME THAT I CAN CHANGE TO PREPAID AFTER 3 MONTHS..

AFTER 4 MONTHS I ASKED THEM TO CHANGE TO PREPAID BY GOING TO KORMANGLA DOCOMO OUTLET THEY ASKED ME TO FILL THE FORM AND SUBMIT DOCUMENTS EVERYTHING WAS DONE AND THEY SAID IT WOULD TAKE 3-5 PROCESSING DAYS AND A FEE OF 28 WOULD BE CHARGED I AGREED TO THAT AFTER 10 DAYS I CALL CUSTOMER CARE AND HE SAYS I CANT CHANGE TO PREPAID COS IT TAKES 6 MONTHS AFTER THAT U CAN CHANGE TO PREPAID. I ASKED FOR DISCONNECTION HE SAID I HAVE TO PAY 1500RS.

I WAS SHOCKED BY LISTENING TO IT

I WANT A SOLUTION ASAP . I NEVER EXPECTED THIS FROM DOCOMO .THIS IS HOW MARKETING IS DONE I GUESS……MY CONTACT NO :9620785991

Comments

3 responses to “UNKNOWN CHARGES FOR DISCONNECTION OF TATA DOCOMO 3G DATA CARD”

  1. Tata DOCOMO Avatar
    Tata DOCOMO

    Dear Customer,

    Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you.

    Thanks and Regards
    Customer Care
    Tata DOCOMO.

  2. Tata DOCMO Avatar
    Tata DOCMO

    Dear Customer,

    We have received your complaint and we will ensure it is resolved soon.

    Thanks and Regards,
    Customer Care
    Tata DOCOMO.

  3. Tata Docomo Avatar
    Tata Docomo

    Dear Customer,

    We tried to speak to you personally on your number to understand your concerns regarding bill and migration. However, we are unable to contact you, since your call was not answered.

    We would like to inform you that as per our records, your account holds an outstanding amount of Rs. 28/- and no request for migration to prepaid has been registered as your account has been activated with safe custody feature.

    Please be informed that your safe custody feature has been deactivated and currently your account is active. Hence, we request you to visit our nearest Tata Docomo outlet for migration inorder to get needful done.

    For further assistance, write to us at [email protected].

    Thanks and Regards,
    Customer Care
    Tata Docomo.

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