Wrong deduction of balance and sms

Location/place: Delhi

Name of company/service: Idea

Sir, I have recharged my no 9911703732 on 18th July 2013 and I had balance of about Rs 100 on 23rd July 2013 in the morning but when I checked my balance at 11 am it was deducted with about 100 sms in my account. When I contacted to the customer care they said that I have not recharged my no with the above amount although I had the receipt of the site from where I had recharged and sms from the company of sms card. And the Rs 74 plan is also not working while its expiry date is 12th August 2013.
Please take necessary action against the company.


Comments

2 responses to “Wrong deduction of balance and sms”

  1. sarvesh Avatar
    sarvesh

    got my money back

  2. Idea Cellular Avatar
    Idea Cellular

    Dear Customer,

    We regret to inform you that we are unable to find your payment, thus we request you to forward us a screen-shot of the bank statement (un-editable) showing the deduction made from your account towards payment of your number on our E-mail [email protected]. for further course of action.

    Thanks & Regards
    Idea Cellular!

Leave a Reply

Your email address will not be published. Required fields are marked *