Location/place: Bhopal
Name of company/service: Agarwal Professional Packers and Moovers Delhi
This is with reference of our booking of goods with Agarwal Professional Packers and Moovers, where me and my family is very much disappointed with the services.
When you booked our goods we were confident that our valuables are in safe hands as you are get certified by ISO and same is viewing in your webpage what we found on Google.
Firstly they continuously delayed our goods and then they hanged our valuables with other customer where he stops the truck and not be ready to release our goods. I spent more than 5 hrs on his door without any reason. Finally he release the truck once the company paid them the amount of INR 2000.
In the mean time I get notice that he is only not a victim of your so call excellence services, we are lost our 1 LED along with some small stuffs, what we informed the company in advance.
We booked with them to get a piece of mind, but after booking we are like a beggar in front of them asking continuously to give us relief. I lost my meeting at Mumbai and still waiting for the receipt of Insurance to get it and claim with the insurance company.
We paid them in advance more than the small movers and packers offered us believing on the brand name and registered as an ISO.
To get the LED back when we make the complain with local police station, they informed us that the LED is stolen by their staff and after that they negotiated with us to take the complain back and relieve the driver.
The way they handled our stuffs, I feel it would be better to handle the goods personally, as the truck they used to transfer the goods are easily available at transport areas. The way they transferred our stuff during raining season, if I go on transporter I also easily get it the regionable price or even I may prefer to shift through railways, as the tension offered by the company, was not affected only myself, but it was generated between all my family members who are begging to the company for the own goods.
I requested them through mail chain for the amount we paid to them against insurance of damage goods now which includes the glasses and structure of wooden TV cabinet.
Still not get any response neither on phone nor on email.
I send the same mail to ISO team of India (QCIN) to know in what basis they approve ISO to such companies who don’t even respect the customer cc to the regional consumer foram id [email protected] along with [email protected] (only work for TRP), but both officials are not responed me for any kind of acknowledgment.
In such case I am thinking why such goven bodies are made if they are not like to entertain
Company Ref:
http://yellowpages.sulekha.com/delhi/agarwal-professional-packers-movers-iso-9001-2008-gurgaon-delhi_contact-address
http://www.packersandmoversindelhi.net/
I would like to share the above experience with you and request you to investigate and try to maintain the standard of quality what for people trust on ISO and the directors of Consumer forum.
Feedback awaited
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