Location/place: Mumbai
Name of company/service: Vodafone
Vodafone embezzling money from Customers.
I have been a vodafone customer since 6 years now and have been regularly paying my bills. I am an Advocate and my office pays my bill through cheque. For the month of June I was travelling out of the country and came back on 24th of June. I started receiving collection calls, i was surprised . I checked with my office , they showed me the slip saying cheque deposited on 17th June 13. I kept on receiving many calls and I managed to get my office pass book and mailed them the copy , which clearly showed a credit to Vodafone on 22nd June 13(last date was 25th June 13). I also received a call from Jayesh , who said he will ensure no collection calls are received on the morning of 11th July 2013. By night around 8 30 , they suddenly disconnected my net and out going calls. I called up their customer care team one Mr Anirudh spoke to me rudely and alleging I am lying , he also said he has no record of mails being exchanged . I have also received replies from the customer care by Justin John. After giving them the cheque details and pass book entry, they still could find out the problem from their end and arbitrary disconnected my service. If the passbook entry is also showing credit to vodafone, how can they not investigate the folly at their end , rather allege me of not paying my bills. I am willing to take this to TRAI and consumer court. After showing proof of credit to Vodafone vide passbook entry. It clearly shows vodafone is a company with cheating and fraud tendencies . Even after receiving the money they continue to ask for money which is already paid to them.
No 9819081103
[email protected]
Regards
Parth Badheka
Advocate
High Court
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