broad band not working

Location/place: bokaro steel city

Name of company/service: bsnl

I have not been able to use the broadband service since more than an year. I have done all the complaints possible and have talked to customer care people after trying for a couple of days of waiting on landline. I just want a refund for the number of days my broadband has not been working. Below is mentioned the detail. Please help me get the refund and help me get the line disconnected.

Bsnl:06542223717
Contact phone: 09835167989


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