3G DATA CARD DEACTIVATION

Location/place: BANGALORE

Name of company/service: TATA DOCOMO 3G PHOTON DATA CARD

—–Original Message—–
From: Arya, Pushkar
Sent: Friday, July 05, 2013 5:27 PM
To: ‘[email protected]’
Cc: ‘[email protected]’
Subject: FW: 3g Data card deactivated on account of address verification~~M14458672

Hello

Kindly interrupt and resolve the issue.

Regards
Pushkar Arya

—–Original Message—–
From: Arya, Pushkar
Sent: Friday, July 05, 2013 5:19 PM
To: ‘[email protected]’
Subject: RE: 3g Data card deactivated on account of address verification~~M14458672

Hello

Why the verification is negative and what documents are required more.
I have already submitted following documents while taking connection
1) PAN Card
2) Passport copy
3) Sale deed copy of house
4) Gas bill connection

I am not having any other documents related to address ,so what I will do by going in your brand store.

And if any other document was required, the dealer(connect india) should not have intimated in advance so that I would not have proceeded with connection.

While taking connection these types of requirement doesn’t come but afterwards you ppl unnessarily harass the customers.

My internet connection is still not activated and my work is getting affected because of this.

I will take this matter to Consumer court now.

Regards
Pushkar Arya
91-9738862212

—–Original Message—–
From: [email protected] [mailto:[email protected]]
Sent: Friday, July 05, 2013 5:13 PM
To: Arya, Pushkar
Subject: 3g Data card deactivated on account of address verification~~M14458672

Dear Mr. Arya,

We refer to your email dated 05th July 2013 regarding account status for your TATA DOCOMO Photon number 7204252251.

We would like to inform you that the disconnection of internet services on your photon connection is resulted due to negative verification and hence we request you to kindly visit the nearest Brand store along with the valid documents for further correspondence.

Click below to locate the nearest Brand store.

http://www.tatadocomo.com/brand-stores.aspx

Thank You for surfing with Photon.

Warm Regards,
Rajesh
Photon Care Team

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—–Original Message—–
From: [email protected]
Sent: 2013-07-05 13:25:19.0
To : “[email protected]”
Cc: null
Subject: 3g Data card deactivated on account of address verification~~M14458672
[Note: Please don’t change the subject for internal tracking purpose and immediate action.
_____________________________

Hi

My Tata Docomo 3g Data card Device Num-7204252251 is deactivated without any intimation on account of address verification issue.

This is not appropriate as my work is getting effected due to non-availability of 3g services.

I had provided Sale deed of my house as Address proof which should be sufficient and if there is any problem in verification of address ,I should be contacted first before any deactivation of services

Kindly activate the service immediately without any further delay else I will be bound to escalate the matter.

Regards
Pushkar Arya
9738862212

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