Location/place: Guduvancheri
Name of company/service: Royal Friends Call Taxi
Hi,
I would like to complain about Taxi Experience that I had with Royal Friends Taxi. I had used their cab for many times but this was the worst experience. I had used their cab on 30/06/2013. We booked a 9 hours package to travel to city to attend a function. The driver dropped us at the place and said he will park the car there and will return when called. But when we called at 2:00 PM he said he had almost finished his lunch and said he would be back in another 15 mins. But he never returned. We also found that he used the car to go somewhere.Again we made a call twice and he didnot pick the call. Finally he arrived after 3:00 PM. When the boarded the car, we got a smoke smell. When asked for he said that was a perfume smell and sprayed it a little so that we could only get that smell. Then again when we came back he told the total distance covered was more than that of the package and asked us to pay for 10 hours package price. When asked about the his 1 hour absence he was only went to next street. But god only knows where he was. But he should have gone to someother place as he took a very long time return. So we ended paying for his trip as well.
Also he was driving the car so rashly
Though we have had good experiences with Royal Friends Taxi in other instances,this was the worst and we never imagined the trip would end up making us tensed that we couldn`t even note the taxi number.
Hence,i request the concerned authorities to take action and atleast give instructions to the drivers not to smoke or drink during the trips.
The drivers should be on time and not roam elsewhere and we only ended up calling him again and again.
This particular driver took advantage of us and we have to be careful in the future with these type of drivers.
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