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Xolo service problem

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Location/place: pune

Name of company/service: XOLO CARE (LAVA)

I buyed xolo A 500 from croma,pune.on 18/5/2013 invoice no:SLF02A067020022790
It had problem of display on 5/5/13 I called xolo care.they told me to pack phone and they will arrange pickup in hrs.but is was not happened. I called again same thing happened. They registered my complaint on 14/6
Case Id – 310000069952.and told me that thee have arranged pickup.. I called them 5 times but still pickup has not been arranged.In last week call was disconnected by their exucutive after arguing to me…again I called but same thing happened.. Please help me out

My mob No is 8605665386 and email id is : [email protected]

Comments

4 responses to “Xolo service problem”

  1. Croma Social Care Avatar
    Croma Social Care

    Dear Vikas Malpote,

    Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you. Our Croma Care representative will get in touch with you shortly.

    Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.

    Sincerely,
    Team Croma

  2. vikas Avatar
    vikas

    i just recieved call from fedex curior.. special thanks to team croma for quick action…. I am expecting same from xolo(lava).. thanks croma again…

  3. vikas Avatar
    vikas

    Not yet picked up……………..

  4. vikas malpote Avatar
    vikas malpote

    finally picked up …. waiting for return….

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