My courier charge was not refunded

Location/place: Muzaffarpur

Name of company/service: Snapdeal.com

Sir maine snapdeal.com se kuch kharida aur usme koi problem thi to unhone bola ki aap usko hmare office me courier kardo or courier charge ka reciept usi me daal k courier kar do aapko courier charge refund kar diye jayenge.
But ab wo bol rhe hai ki us reciept ko scan karke hmare email id pe bhej do.par maine to original copy unhi k pass bhej diya hai to kaha se mail kru.
Nahi mere mail ka reply kar rhe hai aur nahi mera complaint register kar rhe hai… Please help me sir


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