Connections Disabled by conversions from postpaid to prepaid, and caused a monetary loss.

Location/place: Kolkata

Name of company/service: Airtel

Hello..!! This is Manish Kumar Saboo, i would like to file a complaint against Airtel (Bharti Airtel) as because my prepaid connections has yet not been activated after conversions from post-paid to pre-paid. The Post-Paid connections was in the name of Saboo Enterprises and all the dues and documents regarding the connections has been paid on 27-05-2013, the new prepaid sim card allotted on the same date.Since then 20 days has been passed but yet not my any of the connections has been activated. I have visited several times park street office of Airtel in kolkata, and have a conversation with customer care, but they are not taking any actions. As all the Connections are disabled we are facing inconvenience. Following are the Connections which have been converted from post-paid to pre-paid –
1) 9883219732
2) 9681727417
3) 7890612365
4) 8100017083
5) 9874093304
6) 9831102680

when I have no other alternate left then i decided to take the help of Consumer Forum. It’s a request please take immediate actions against Airtel so that my connections can be activated as soon as possible.

As Saboo Enterprises is a proprietorship Company which deals in supplies business and whose work is depend on the phone calls by getting and placing the order, may have lost many orders due the connections disabled, and caused a monetary loss which can be deemed to be near about Rs. 5000 by not getting the order.
Feel free in touch with me.
Thanking you.
mb.no- 8017474958


Comments

3 responses to “Connections Disabled by conversions from postpaid to prepaid, and caused a monetary loss.”

  1. Namaste Mr. Saboo,

    This is to inform you that your concern listed on 17 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at [email protected].

    Regards
    Rakesh Kumar
    airtelpresence (airtel customer service team)
    bharti airtel ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. Namaste Mr. Saboo,

    Further to our discussion dated 17 June 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

    We assure you that we are committed to resolving the issue to your satisfaction.

    For any queries you may have you can also get in touch with us at [email protected]

    Regards
    Sandeep Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  3. Namaste Mr. Saboo,

    We would like to inform you that your concern listed 17 June 2013, has been resolved. Should you have any queries please contact airtel customer service at [email protected]

    Regards
    Saurav Ahlawat
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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