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Wrong Recharge and no refund being given

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by

AdminPost
in ,

Location/place: Hoshiarpur – Punjab

Name of company/service: Airtel

Dear Sir,

I recharged for Rs. 9 for 120 National Free messages. This was mentioned on Airtel.in website. I have the screenshots of that page. The recharge was successful but I did not get any message balance. I called on customer care and they were totally uncooperative. Rather they told me it was a recharge for lowering call rates. My call rates were already low and with this recharge they have in fact increased. And they are also not willing to refund. Though Rs 9 is a small amount it is unjust and arrogance on part of Airtel.

Comments

2 responses to “Wrong Recharge and no refund being given”

  1. Airtel Presence Avatar
    Airtel Presence

    Namaste Mr. Kumar,

    This is to inform you that your concern listed on 12 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [email protected]

    We assure you that we are committed to resolving the issue to your satisfaction

    Regards
    Rakesh Kumar
    airtelpresence (airtel customer service team)
    bharti airtel ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. Airtel Presence Avatar
    Airtel Presence

    Namaste Mr. Kumar,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [email protected].

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Kumar
    airtelpresence (airtel customer service team)
    bharti airtel ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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