Location/place: Sahibabad
Name of company/service: Whirlpool India Ltd.
Dear Sir / Madam,
Just to bring in your notice that after repeated assurances from your side that my AC will not fail now as all the problems have been rectified as per your mails of 22nd March 2013.
But unfortunately it again went on breakdown on 24-05-2013 and I made the complaint in your customer Care on 25th Morning at 8.15 AM and got the complaint ID as GB0513013848 dtd 25th May 27, 2013 and also requested them to depute someone on Urgent basis because of the rising temperature outside, but so far none of any Engineer have visited to rectify my problem.
Now you pls let me know what should I do with this faulty unit which needs a service engineer all the time as a standby ???
Your Early response in this regard will be highly appreciated.
Thanks & Regards
Tel: +91-11-47624377 | Mob : +91-9818207025
www.moserbaer.in
Please consider the environment before printing this e-mail
From: Whirlpool_SOSTeam_Central [mailto:[email protected]]
Sent: Friday, March 22, 2013 12:20 PM
To: suresh.safaya
Cc: ‘Whirlpool_SOSHead’; [email protected]
Subject: RE: Problem in whirlpool 1.5 Ton AC
Dear Mr. Suresh,
This is to inform you that we have discussed with our service provider regarding your appliance issue and you don’t need to pay any charges for this complaint.Your appliance will be delivered at your place today i.e. 22nd march 2013.
Till then please cooperate with us.
Regards
Vasundhara Saini
Care Manager – Central
________________________________________
From: suresh.safaya [mailto:[email protected]]
Sent: Thursday, March 21, 2013 3:49 PM
To: Whirlpool_SOSTeam_Central
Cc: ‘Whirlpool_SOSHead’; [email protected]; [email protected]
Subject: RE: Problem in whirlpool 1.5 Ton AC
Importance: High
Dear Madam,
I fail to understand why my AC needs the engineer all the time.
Last year also in the month of October-2012 I was told by Mr.Chirag sales manager of you company to renew the AMC contract and on his word I renewed my AMC.
Now again after couple of months I am having the same problem with this unit. What are your Quality Checks / Standards ???
This time I am not going to pay a single penny @ any charges like transportation or any other.
I prefer to scrap this AC but will not spent a single penny on it.
I request your good self to get it thorough checked this time as next time I will definitely knock the doors of Consumer Forum .
Your early response in this regard will be highly appreciated.
Thanks & Regards
Suresh
Please consider the environment before printing this e-mail
From: Whirlpool_SOSTeam_Central [mailto:[email protected]]
Sent: Thursday, March 21, 2013 2:58 PM
To: suresh.safaya
Cc: ‘Whirlpool_SOSHead’; [email protected]
Subject: RE: Problem in whirlpool 1.5 Ton AC
Dear Mr. Suresh,
Greetings of the day!!!
Thank you for writing to Whirlpool. We appreciate hearing from you.
First we sincerely apologies for the inconvenience faced by you and appreciate your patience and we would like to inform you that your appliance will be repaired by our senior engineer at our workshop so that problem does not presist again and same will be delivered to you by tomorrow i.e. 22nd march 2013 at your premises.
Till then plesae cooperate with us.
Regards
Vasundhara Saini
Care Manager – Central
________________________________________
From: suresh.safaya [mailto:[email protected]]
Sent: Thursday, March 21, 2013 1:07 PM
To: Whirlpool_SOSTeam_Central; [email protected]; [email protected]’
Cc: ‘Whirlpool_SOSHead’; [email protected]; ‘[email protected]’; ‘[email protected]; ‘[email protected]’; ‘[email protected]; ‘surender_kumar_singh whirlpool.com @; [email protected]
Subject: RE: Problem in whirlpool 1.5 Ton AC
Dear Sirs,
After rectifying the gas leakage problem as per the confirmation received from your service center for the trailing mail in the past month of October 2012.
The AC was re-installed after bringing back from the service center and had hardly worked for 10~12 days and was wrapped because the weather became friendly and was not required further any more.
Now today the wrapping was opened by your service engineer who has come for doing the service of the machine to keep it fit for this season but unfortunately he had diagnosed it with the same problem of gas leakage and had advised that this unit will be taken back to workshop for fixing the problem.(Machine already handed over to them)
I fail to understand that what are the Quality parameters of your product which always needs a service engineer to stand by with the machine.
I propose a scheme to you people to offer a service engineer with every appliance so that your products will get a good sales promotion in this season.
Is anybody in the company who will address my problem which I am facing from last four years or shall I knock the doors of consumer court now ??
Your early response in this regard will be highly appreciated.
Thanks & Regards
Suresh
Mobile-9818207025
Please consider the environment before printing this e-mail
From: Whirlpool_SOSTeam_Central [mailto:[email protected]]
Sent: Friday, October 05, 2012 12:23 PM
To: suresh.safaya
Cc: ‘Whirlpool_SOSHead’; [email protected]
Subject: RE: Problem in whirlpool 1.5 Ton AC
Dear Mr.Suresh,
Greetings of the Day!!!!
We wish to inform you that the appliance will be lifted to workshop today i.e. 5th Oct 2012 and same will be delivered back to you tomorrow i.e. 6th Oct 2012. We apologies for the inconvenience caused to you.
Regards
Tanik Nagpal
Care Manager- Central
________________________________________
From: suresh.safaya [mailto:[email protected]]
Sent: Thursday, October 04, 2012 4:16 PM
To: ‘[email protected]’; [email protected]
Cc: ‘[email protected]’; ‘[email protected]’; ‘[email protected]’; ‘[email protected]’; ‘[email protected]’
Subject: RE: Problem in whirlpool 1.5 Ton AC
Dear Sir,
I am still waiting for your kind feedback on this.
Regards
Suresh S
M-9818207025
From: suresh.safaya
Sent: Monday, October 01, 2012 2:16 PM
To: ‘[email protected]’
Cc: ‘[email protected]’; ‘[email protected]’; ‘[email protected]’; ‘[email protected]’; ‘[email protected]’
Subject: RE: Problem in whirlpool 1.5 Ton AC
Dear Sir / Madam,
Awaiting for your kind feedback.
Kindly let me know further line of action.
Regards,
Suresh
From: suresh.safaya
Sent: Friday, September 28, 2012 4:02 PM
To: ‘[email protected]’
Subject: Problem in whirlpool 1.5 Ton AC
Importance: High
Dear Sir / Madam,
I have purchased one 1.5 ton AC in 2007~2008 and was malfunctioning during the tenure even on AMC period also (2nd Year—Only used for 3 seasons).
But when the problem got aggravated then I start pushing your customer care for months and finally sept 2010 I was provided a new unit on the payment of Approx 8500/-.
From 2010 to till date I have incurred lot of money on repairs and now the height is that I was told that the unit needs the Gas refilling in the month of June and finally the same was done on paying the amount of Rs 1800 + 395 thru Receipt No 350 dtd 07.06.12 of your approved Franchisee but unfortunately after a week ten days the unit starts behaving like the same as was earlier so I again approached for the same this time also I was told that the Gas needs to be refilled but this time I didn’t paid for this and the gas was refilled and my call was put under observation and the status is the same as of date. This means that they were aware that the problem will arise again with this unit.
From last week I am facing the same problem and today the engineer again visited and told me that this unit needs to be refilled with gas and the charges will be Rs 1850 + 395 + 350 as a transport charges.
My question is that do I need to refill the gas on quarterly basis and pay the charges also on quarterly basis.
Kindly advise me what should I do now ??
Your early response in this regard will be highly appreciated.
Regards
Suresh S
M-9818207025
Mahagun Estate-6,
Plot No-14, Flat No-306,
Shalimar Garden, Ext-1,
Sahibabad-201005
Leave a Reply