Location/place: Juhu
Name of company/service: Sheelvic Gas agency
This complaint is against Sheelvic gas agency in Juhu, Gulmohar road. I called on 21st May regarding repair of my cooking gas range which has been bought from the same agency in Feb 2011. There was a spark and leakage from the cooking range but the staff refused to take my complaint without my consumer number. Even after repeatedly informing them that i was at work and did not carry the registration book with me and my maid had frantically called from a pay phone below the buulding reporting the issue.After somehow managing to get my consumer number i called back and as usual did not get through 3 of their landline numbers as they were constantly busy for 15 minutes. The staff still refused to send a mechanic asap and when i asked to talk to the owner i was told they cant give me his mobile number nor can they connect me to him. He was busy in a meeting and there was no way to talk to him or register a complaint. This is not the 1st instance of the unfriendly and unhelpful staff..even in the past the staff has been extremely difficult is registering a connection and delivery of gas cylinders.
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