Billing Grievance

Apr 25, 2013

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Location/place: Delhi

Name of company/service: Airtel Bharti Ltd.

Even after asking Airtel to disconnect my phone line as I was shifting to a new house, they’ve billed me for 10 extra days saying that it’s their policy. I’ve told them repeatedly that I will not pay for something which I’ve not used. I’ve also asked them to provide me a written copy of their Terms and Conditions where it states that this is their policy but they refused to provide it.

Their staff is rude and insulting and do not have complete information to top it. Please help me resolve this matter as I’ve not received any resolution from Airtel’s Customer Service.

Thanks & regards,
Taruna Gandhi

Comments

2 responses to “Billing Grievance”

Airtel Presence

April 25, 2013

Namaste Ms. Gandhi,

This is to inform you that your concern listed on 25 April 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [email protected]

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[email protected]

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter – http://www.twitter.com/airtel_presence
Facebook – http://www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Airtel Presence

April 28, 2013

Namaste Ms. Gandhi,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [email protected].

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[email protected]

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter – http://www.twitter.com/airtel_presence
Facebook – http://www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Billing Grievance

Comments

2 responses to “Billing Grievance”

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