UNLAWFULL DEDUCTION OF BALANCE

Location/place: Rihandnagar, Bijpur, Sonebhadra, UP

Name of company/service: Vodafone

DEAR SIR,
MY VODAFONE PREPAID NO IS-9918643638. ON 22.04.2013 I HAVE RECEIVED TWO SMS WHICH STATED THAT RS 35/- AND RS 5/- HAS BEEN DEDUCTED FROM YOUR ACCOUNT FOR THE SUBSCRIPTION OF BISCOOT.COM AND SHEEMARO VIDEO UPDATES. BOTH SERVICES I HAVE NEVER SUBSCRIBED. SINCE THEN EVERYDAY I AM GETTING SUCH SMS FOR WHICH TILL DATE RS 50/- HAS BEEN DEDUCTED. I HAVE TRIED SEVERAL TIMES TO CONTACT CUSTOMERCARE REPRESENTATIVE BUT IT SEEMS THEY HAVE BLOCKED MY NUMBER SO THAT I CAN NOT COMPLAIN. I HAVE ALSO SENT MAILS FOR WHICH THEY HAVE REPLIED THAT YOUR E-MAIL ID IS NOT REGISTERED.
KINDLY STOP THESE UNSUBSCRIBED SERVICES AND REFUND THE UNLAWFUL DEDUCTED AMOUNT.


Comments

One response to “UNLAWFULL DEDUCTION OF BALANCE”

  1. Hello Ibrahim,

    Thank you for writing to us. We confirm that the services have been deactivated and the amount has been credited to your account.

    Regards,
    Vodafone Customer Care.

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