Didn’t modify my product even when it was in its warranty period

Location/place: Nagaon, Assam, India

Name of company/service: Techno Mart

Dearest Sir,
I bought a Blackberry C S-2 Battery from Techno Mart via rediff and although it was in its warranty period and it swelled up, they refused me a new product. They say it has swollen due to my fault of over charging it but I have never done that and I am pretty sure about it. It has definitely swelled due to some other reasons. Now they are just ignoring my calls. So kindly help me out.


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