delayed and frustating service responce

&lt;p&gt;&lt;b&gt;Location/place&lt;/b&gt;: Mumbai&lt;/p&gt;<p><b>Name of company/service</b>: Airtel</p>I am livinginn mumbai, where as my no. Belongs to maharashtra. I was using airtel postpaid connection in which I use to have multiple issues regarding airtel plans. Whenever I called customer care for its clarification the only ans I got was ‘ we don’t have any details now, same will reflected once your bill is generated’. And I use to get huge bill amount and bill description which was out of my unnderstanding.

Therefore I desided to convert to prepaid. Now. they asked me to go Maha circle for this conversion process. I went to nasik explicitly for this they took my complaint on 28 march 13 but still my prepaid no is not activated and they are again asking me to come to Nasik though all documentation was done properly that time.


Comments

One response to “delayed and frustating service responce”

  1. Namaste Mr. Pathade,

    This is to inform you that your concern listed on 03 April 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [email protected]

    We assure you that we are committed to resolving the issue to your satisfaction

    Regards
    Saurav Ahlawat
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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