I GET USEDPHONE INSTEDOF NEW ONE

Location/place: CHENNAI

Name of company/service: KAUNSA.COM

I ORDERED SAMSUNG GALAXY S DUOS ON KAUNSA.COM @ RS 12199/ ON 2ND MARCH , AFTER LOT OF PHONECALL WITH CUSTOMER CARE ,FINALLY I RECEVED ON 22ND MARCH, BUT I RECEVED IS USED ONE , FULL OF SCRACHES IN BACK PANEL , THERE IS NO DATACABLE WITHIN THE BOX, HEADPHONE ALSO NOT FOR THIS PHONE, I FULLY DISAPPOINTED AND FEDDUP WITH THEIR SERVICE,LAST THREE YEARS I PURCHASING ONLINE, BUT I DIDNT GET SUCH A BAD EXPERIANCE ,
KAUNSA IS A CHEATING ONLINE STORE? PLS HELP ME


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