Account Balance Not Credited

Location/place: Pune

Name of company/service: Airtel

I tried to raise complaint twice to airtel but they have not taken any action for my complaints , below are the two complaints :

Reference
No. Customer Name Complaint/Request/Query Description Current
Status Logged
Date Closure/
Expected Date Reference
SR (if any)
PR030800261 Rahul Srivastava I done a recharge of my airtel number from freecharge.in of Rupees 330 but the balance is still now added in my account please provide me the details when it will be updated : Dear Rahul Srivastava, Smile. Your recharge for Rs. 330.0 was a smashing success Order Id FCVW1303084868046 R Closed March 08, 2013 23:56 March 10, 2013 19:24 PR030800261

Reference
No. Customer Name Complaint/Request/Query Description Current
Status Logged
Date Closure/
Expected Date Reference
SR (if any)
PR031400233 Rahul Srivastava My query has not been resolved till now , i raised a complaint that my account has not been reflected with recharge amount of Rs . 330 I did it on 8th of march, please reply Closed March 14, 2013 17:55 March 15, 2013 23:59


Comments

2 responses to “Account Balance Not Credited”

  1. Namaste Mr. Srivastava,

    This is to inform you that your concern listed on 16 March 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [email protected]

    We assure you that we are committed to resolving the issue to your satisfaction

    Regards
    Saurav Ahlawat
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. Namaste Mr. Srivastava,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [email protected].

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Deepak Mohod
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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