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UNPROFESSIONAL AND IGNORANT SERVICE

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Location/place: DEHRADUN

Name of company/service: GODREJ

SIR, MYSELF KULDEEP SINGH RAWAT IS A NATIVE OF DEHRADUN. I BOUGHT A MICROWAVE ‘GMX 20CA1 MIZ’ OF GODREJ COMPANY ON 16 FEB 2012. IT HAS 0NE YEAR WARRANTY AND IN BETWEN THE WARRANTY PERIOD ONE OF ITS COMPONENT GOT UNSERVICEABLE SO I LODGE A COMPLAINT ON GODREJ CUSTOMER CARE CENTRE ON DATE 11 FEB 2013 AND THE COMPLAINT NUMBER IS 876901. THEIR EXECUTIVE CAME N ASSURED ME DAT THEY LL REPLACE THE FAULTY COMPONENT SOON, BUT SINCE THEN I CONTINIOUSLY TRYING TO CONTACT THEM BUT THEY ALWAYS IGNORE ME SOMTIMES EVEN NOT PICKING UP MY CALLS. SIR ONE MONTH HAS GONE BUT NO SERVICE REACHED TO ME. I ALSO CALLED MR ALOK (MANAGER NEW DELHI) BUT DIDNT GOT ANY HELP. SIR PLESE HELP ME…

Comments

3 responses to “UNPROFESSIONAL AND IGNORANT SERVICE”

  1. Godrej Appliances Avatar
    Godrej Appliances

    Hi KULDEEP RAWAT,

    We are extremely sorry to hear about your experience. We would like to take this opportunity to resolve all the complaints you have regarding our product/service.

    Kindly send in your contact details at [email protected] so that we can resolve your issue at the earliest.

    You can also call us on 1800-209-5511 / 1800 – 225511 for further queries; you can also follow us on:-
    Facebook – http://www.facebook.com/GodrejAppliances
    Twitter – http://twitter.com/GodrejAppliance

    Regards,
    Godrej Appliance Team.

  2. Godrej Appliances Avatar
    Godrej Appliances

    Hi KULDEEP RAWAT,

    We are sorry to hear about your experience. We have received your contact details. We will resolve your issue at the earliest.

    You can also call our customer care team on:-
    1800-209-5511 / 1800 – 225511

    Reach us at:-
    Facebook – http://www.facebook.com/GodrejAppliances
    Twitter – http://twitter.com/GodrejAppliance

    Regards,
    Godrej Appliance Team.

  3. Godrej Appliances Avatar
    Godrej Appliances

    Dear KULDEEP RAWAT,

    We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

    For further enquiries contact us at [email protected] or call us on:
    1800-209-5511/1800 – 225511.

    Regards,
    Godrej Appliances Team
    Facebook – http://www.facebook.com/GodrejAppliances
    Twitter – http://twitter.com/GodrejAppliance

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