Location/place: Katwaria Sarai, New Delhi
Name of company/service: Rediff Shopping
Dear Sir / Madam,
I have ordered an electronic equipment (Rechargeable Hair Beard Trimmer) on Date:2013-02-20 from Rediff Shopping & My Order No: 7797573
But dud to defect in product Because it is not that king an actual as it shows on outer cover pack.
Then I mailed to Rediff on th same day and get and get automated response of my Query No. 013-282-451
After 2 days they to return it to seller and attach Courier Receipt of delivery & I do the same with DTDC Courier.
But due to internal system problem in DTDC on Track No.- Z82556373 it shows “Return to Origin” and after watching it I got mail from Rediff shopping to respond back with reason of delivery failure, Till this point every thing is fine.
But my DTDC courier neither delivered to their merchant Partner (Seller- e commerce) nor it received by me then I asked DTDC for legal action regarding then they check it again in his system and replied that it has been delivered on very next day means on 28th Feb. then I wrote about to rediff to cross verify it with their merchant and when got no any response till 3 days then myself call to Seller on his number 9810122870 and ask about my Courier then he said to respond in 10 minutes after checking his register.
And on re call back after 10 minutes he pick phone but don’t reply any thing & on next ring his phone Switched Off, and why it should not be Because he could lose the money of Defective product, Then I send him Voice mail & have has Call records of him.
Mistakes could be happen from any body side, seller could send defective product, DTDC system working improperly and so on But why the ultimate consumer will suffer.
Again I register fresh complain on Rediff shopping mentioning all these details and suddenly get automated response of my Query ID Rediff=013-305-930 & this time I send mail with eMail tracking software help so that I also know in actually they read it or not.
Then I found that they read it manually on the same day means on 9th March around 6 pm. And it opened 2 times on different device via Internet Explorer Windows which IP address is 115.113.224.161 & 202.137.232.113 of Mumbai. But I didn’t get even a single response till now. What else could I do for my 499 rupees + Rs. 60 + 50 Courier Charges also paid by me.
Hoping for positive response soon.
Thanks & Regards
Avinash Singh
9899982052
Katwaria Sarai
New Delhi -16
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