Location/place: DELHI SAFDARJUNG ENCLAVE
Name of company/service: RELIANCE INDIA MOBILE
RESPECTED SIR/MAM WITH DUE RESPECT AND HUMBLE SUBMISSION I MOHD TOQEER WOULD LIKE TO DRAW YOUR ATTENTION TOWARDS THE FRAUD FINANCIAL LOSS AND MENTAL HARASSMENT I HAD TO FACE IN THE HANDS OF THIS BIG TELECOMMUNICATION GIANT RELIANCE INDIA LIMITED.YESTERDAY ONLY I HAD TO MAKE VERY IMPORTANT CALLS SOME WHICH WERE OF FINANCIAL IMPORTANCE SOME PERSONAL AND SOME PERTAINING TO WORK.AS WE ALL KNOW HOW IMPORTANT THESE CELL PHONES ARE FOR US IN TODAY’S WORLD AND HOW DEPENDENT ARE WE ON THEM.I TRIED CALLING FROM MY CELLULAR 10’S OF TIMES BUT ALL IN VANE.I HAD SUFFICIENT BALANCE IN MY ACCOUNT AND I EVEN CHECKED IT MANY TIMES AS I HAD TO MAKE IMPORTANT CALLS BUT ALL I WAS HEARING FROM THE SERVICE PROVIDER WAS YOU CANNOT MAKE THIS CALL AS YOU DONT HAVE SUFFICIENT BALANCE.I WAS SHOCKED AND I CALLED THE CUSTOMER CARE AND FOR THAT I HAD TO HOLD MY LINE FOR 10 MINUTES BEFORE THE CUSTOMER CARE EXECUTIVE TOOK MY CALL AND WHAT I GOT WAS ANOTHER NUMBER TO CONTACT AS HE HAD NO DATA.I CALLED THE NUMBER I WAS PROVIDED AGAIN WAITED FOR 10 MINUTES AND EVEN WORSE ANSWER I GOT WAS WE CANNOT HELP YOU BECAUSE OF SYSTEM FAILURE.I HAD SUFFERED A LOT YESTERDAY ONLY AND THIS WAS NOT FOR THE FIRST TIME I HAD SUFFERED IN THEIR HANDS EARLIER ALSO SAME PROBLEMS THEY HAVE CAUSED FOR ME BUT IT WAS TODAY’S EPISODE WHICH HAS FORCED AND MOTIVATED ME TO WRITE TO YOU FOR YOU ASSISTANCE JUST ABOUT AN HOUR BACK I INSPITE OF HAVING BALANCE WAS NOT ABLE TO MAKE CALLS SO I THOUGHT TO TAKE ANOTHER RECHARGE OF 100 RUPEES AFTER THIS I LOGGED ON TO GOOGLE SEARCH ENGINE AND FOR ONLY 3 MINUTES I READ AN ARTICLE AND LOGGED OUT AND WHEN I CHECKED MY BALANCE I WAS SHOCKED THEY CHARGED ME 75 RUPEES FOR READING AN ARTICLE FOR 3 MINUTES IT WAS TOO MUCH AND UNACCEPTED I CALLED CUSTOMER CARE TOLD THEM AND THEY WERE LIKE U HAVE USED THE NET FOR 4 MINUTES THAT IS WHY YOUR BALANCE IN DEDUCTED AND WHEN I ASKED THEM GIVE ME DETAILS OF HOW MUCH DATA ARE YOU CHARGING ME FOR THEY WERE LIKE WE DON NOT HAVE THOSE DETAILS BUT YOUR BALANCE CANNOT BE RETURNED THIS IS UNFAIR ANS I WANT TO TEACH THEM A LESSON AND I WANT THEM TO PAY ME FOR WHAT I HAVE SUFFERED.I HOPE AND WISH I WILL GET THE JUSTICE.THANKS
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