WORNG BALANCE DEDUCTION

Location/place: Singur, Hooghly, West Bengal.

Name of company/service: Airtel

Sir/Madam,
I’ve recharged my airtel no. 9163017297 with RC 9 on 09.03.2013 at 11:30am which provides 30mins of 3G surfing/downloading.
But after recharge when I connect I’m getting 2G speed instade of 3G,though I’m in 3G network. Airtel 3G network is very good here.
Not only that,my main balance was also deducted due to this problem. 3G balance remained same as 30min. Though I contact the customer care representatives a lot,they also failed to solve.My email id is [email protected] & my alternative contact no is 8902786437.
So I request you to take necessary actions. Thanking you. With Regards, Subham


Comments

2 responses to “WORNG BALANCE DEDUCTION”

  1. Namaste Subham,

    This is to inform you that your concern listed on 09 March 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at [email protected].

    Regards
    Rakesh Kumar
    airtelpresence (airtel customer service team)
    bharti airtel ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. Namaste Subham,

    We would like to inform you that your concern listed 09 Mar. 2013 has been resolved. Should you have any queries please contact Airtel customer service at [email protected].

    Regards
    Sandeep Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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