Denied Special recharge benefit

Location/place: Mandla

Name of company/service: IDEA

I enquired on company’s number 50505 about my special recharge and was informed through an automated system that a recharge of 300 Rs will give me talktime worth 330. The additional benefit would be added to my account in 4 hours. But I recieved only 265 Rs and the special recharge benefit was denied. I called up the customer care help line and they said that i was not eligible for the special recharge, i called up on 50505 again and it was still telling that Rs 300 will fetch me 330. I called up again on customer care and this time they told me that my additional benefit would be added to my account in a day due to slow server. 3 days passed and I called up again after not getting the benefit. They registered a complaint and on 25th feb I was told that i was not eligible for the benefit. I had recharged my fone on 15th feb 2013. What do i do now? I was not even sent any message from the company about what i heard on 50505 which tells about the special recharge. Please Help! It is not about Rs65, it is about ethics which is baffling me. I want to tell the IDEA Cellular that i have been cheated and I want my money back and an apology letter. Nothing less


Comments

One response to “Denied Special recharge benefit”

  1. Idea Cellular Avatar
    Idea Cellular

    Dear Sir,

    We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, mobile no. and alternate contact number. Also mention your token ID 205IC337258.

    Regards,
    Idea Cellular

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